Common use of Public Records Addendum ( Clause in Contracts

Public Records Addendum (. Vendor agrees that the Public Records Addendum attached hereto as Addendum 1 to Task Order No. XX, (the “Addendum”) is hereby incorporated into this Task Order in order to address the public posting of this Task Order No. XX, and its disclosure to third parties. Except when this Task Order specifically references a section of the Agreement which is in conflict, the terms of the Agreement shall take precedence. If a conflict exists, the non- conflicting portion(s) of the term or provision of the less controlling documents shall remain enforceable. Citizens and Vendor certify by their undersigned authorized agents that they have read this Task Order and agree to be bound by its terms and conditions. INSURANCE CORPORATION: VENDOR: SIGNATURE: SIGNATURE: PRINT NAME: PRINT NAME: TITLE: TITLE: DATE: DATE: Signature: Print Name: Title: Date: • Model ethical behavior and execute job responsibilities in accordance with Citizens trainings, standards and information protection policies. • Effectively respond via the telephone to concerns of Citizens policyholders, insurance agents and mortgage companies. • Utilize multiple processing systems and follow procedures in filing a First Notice of Loss (FNOL) and answering claim related questions. • Act as the caller’s advocate via the telephone to ensure the caller’s concerns are addressed. • Take ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed.

Public Records Addendum (. Vendor agrees that the Public Records Addendum attached hereto as Addendum 1 to Task Order No. XX, (the “Addendum”) is hereby incorporated into this Task Order in order to address the public posting of this Task Order No. XX, and its disclosure to third parties. Except when this Task Order specifically references a section of the Agreement which is in conflict, the terms of the Agreement shall take precedence. If a conflict exists, the non- non-conflicting portion(s) of the term or provision of the less controlling documents shall remain enforceable. Citizens and Vendor certify by their undersigned authorized agents that they have read this Task Order and agree to be bound by its terms and conditions. INSURANCE CORPORATION: VENDORACTIVUS CONNECT: SIGNATURE: SIGNATURE: PRINT NAME: PRINT NAME: TITLE: TITLE: DATE: DATE: Signature: Print Name: Title: Date: • Model ethical behavior and execute job responsibilities in accordance with Citizens trainings, standards and information protection policies. • Effectively respond via the telephone to concerns of Citizens policyholders, insurance agents and mortgage companies. • Utilize multiple processing systems and follow procedures in filing a First Notice of Loss (FNOL) and answering claim related questions. • Act as the caller’s advocate via the telephone to ensure the caller’s concerns are addressed. • Take ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed.

Public Records Addendum (. Vendor agrees that the Public Records Addendum attached hereto as Addendum 1 to Task Order No. XX, (the “Addendum”) is hereby incorporated into this Task Order in order to address the public posting of this Task Order No. XX, and its disclosure to third parties. Except when this Task Order specifically references a section of the Agreement which is in conflict, the terms of the Agreement shall take precedence. If a conflict exists, the non- non-conflicting portion(s) of the term or provision of the less controlling documents shall remain enforceable. Citizens and Vendor certify by their undersigned authorized agents that they have read this Task Order and agree to be bound by its terms and conditions. INSURANCE CORPORATION: VENDORDIRECT INTERACTIONS INC: SIGNATURE: SIGNATURE: PRINT NAME: PRINT NAME: TITLE: TITLE: DATE: DATE: Signature: Print Name: Title: Date: • Model ethical behavior and execute job responsibilities in accordance with Citizens trainings, standards and information protection policies. • Effectively respond via the telephone to concerns of Citizens policyholders, insurance agents and mortgage companies. • Utilize multiple processing systems and follow procedures in filing a First Notice of Loss (FNOL) and answering claim related questions. • Act as the caller’s advocate via the telephone to ensure the caller’s concerns are addressed. • Take ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed.

Public Records Addendum (. Vendor agrees that the Public Records Addendum attached hereto as Addendum 1 to Task Order No. XX, (the “Addendum”) is hereby incorporated into this Task Order in order to address the public posting of this Task Order No. XX, and its disclosure to third parties. Except when this Task Order specifically references a section of the Agreement which is in conflict, the terms of the Agreement shall take precedence. If a conflict exists, the non- non-conflicting portion(s) of the term or provision of the less controlling documents shall remain enforceable. Citizens and Vendor certify by their undersigned authorized agents that they have read this Task Order and agree to be bound by its terms and conditions. INSURANCE CORPORATION: VENDORTYME GLOBAL TECHNOLOGIES, LLC: SIGNATURE: SIGNATURE: PRINT NAME: PRINT NAME: TITLE: TITLE: DATE: DATE: Signature: Print Name: Title: Date: • Model ethical behavior and execute job responsibilities in accordance with Citizens trainings, standards and information protection policies. • Effectively respond via the telephone to concerns of Citizens policyholders, insurance agents and mortgage companies. • Utilize multiple processing systems and follow procedures in filing a First Notice of Loss (FNOL) and answering claim related questions. • Act as the caller’s advocate via the telephone to ensure the caller’s concerns are addressed. • Take ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed.

Public Records Addendum (. Vendor agrees that the Public Records Addendum attached hereto as Addendum 1 to Task Order No. XX, (the “Addendum”) is hereby incorporated into this Task Order in order to address the public posting of this Task Order No. XX, and its disclosure to third parties. Except when this Task Order specifically references a section of the Agreement which is in conflict, the terms of the Agreement shall take precedence. If a conflict exists, the non- non-conflicting portion(s) of the term or provision of the less controlling documents shall remain enforceable. Citizens and Vendor certify by their undersigned authorized agents that they have read this Task Order and agree to be bound by its terms and conditions. INSURANCE CORPORATION: VENDORXXXXXXXX & COMPANY: SIGNATURE: SIGNATURE: PRINT NAME: PRINT NAME: TITLE: TITLE: DATE: DATE: Signature: Print Name: Title: Date: • Model ethical behavior and execute job responsibilities in accordance with Citizens trainings, standards and information protection policies. • Effectively respond via the telephone to concerns of Citizens policyholders, insurance agents and mortgage companies. • Utilize multiple processing systems and follow procedures in filing a First Notice of Loss (FNOL) and answering claim related questions. • Act as the caller’s advocate via the telephone to ensure the caller’s concerns are addressed. • Take ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed.