Common use of Purpose of the Clause in Contracts

Purpose of the. SLA The SLA is part of the overall contractual and operational documentation and is intended to set out each party’s service delivery obligations. The SLA has been designed to define the responsibilities of all parties to the Agreement, determining who is the Lead Party (the party responsible for making sure that the required outcome is achieved), and what each of the respective parties are expected to contribute in order to achieve the required outcome. Our commitment to you Hoople’s Information Technology Service is committed to achieving continuous service improvement and business excellence. We want to ensure that our clients receive the highest level of service possible and that this is delivered economically, efficiently and effectively. The primary aims of the service are: • To work with the client to develop/implement IT solutions to help meet their objectives • To identify new IT opportunities and provide technical expertise to enable the client to improve efficiency whilst reducing operational costs • To provide a secure, stable and robust environment, which enables the client to utilise existing software applications with the maximum return Our service will be based on the ITIL standard (Information Technology Infrastructure Library) and will focus on aligning technology with the needs of your business. ITIL is an industry standard that provides a cohesive set of ‘best practice IT management’ from the public and private sector. Service objectives are to provide: • IT strategic leadership to help clients achieve continuous service improvement within their business • A service that is fit for purpose for a diverse range of users • A robust infrastructure platform • Timely and professional resolutions to incidents and service requests

Purpose of the. SLA The SLA is part of the overall contractual and operational documentation and is intended to set out each of the party’s service delivery obligations. The SLA has been designed to define set out the responsibilities of outputs desired from all parties to the Agreement, determining setting out who is the Lead Party (the party responsible for making sure that the required outcome output is achieved), ) and what each of the respective parties are expected to contribute input in order to achieve the required outcomeoutput. Our commitment to you Hoople’s Information Technology technology Service is committed to achieving continuous service improvement and business excellence. We want to ensure that our clients receive the highest level of service possible and that this is delivered economically, efficiently and effectively. The primary aims of the service are: • To work with the client to develop/develop/ implement IT solutions to help meet their objectives objectives. • To identify new IT opportunities and provide technical expertise to enable the client to improve efficiency whilst reducing operational costs costs. • To provide a secure, stable and robust environment, which enables the client to utilise existing software applications with the maximum return return. Our service will be based on the ITIL standard (Information Technology Infrastructure Library) and will focus on aligning technology with the needs of your business. ITIL is an industry standard that provides a cohesive set of ‘best practice IT management’ from the public and private sector. Service objectives are to provide: • IT strategic leadership to help clients achieve continuous service improvement within their business business. • A service that is fit for purpose for a diverse range of users users. • A robust infrastructure platform platform. • Timely and professional resolutions to incidents and service requests.

Purpose of the. SLA SLA‌ The SLA is part of the overall contractual and operational documentation and is intended to set out each of the party’s service delivery obligations. The SLA has been designed to define set out the responsibilities of outputs desired from all parties to the Agreement, determining setting out who is the Lead Party (the party responsible for making sure that the required outcome output is achieved), ) and what each of the respective parties are expected to contribute input in order to achieve the required outcomeoutput. Our commitment to you Hoople’s Information Technology technology Service is committed to achieving continuous service improvement and business excellence. We want to ensure that our clients receive the highest level of service possible and that this is delivered economically, efficiently and effectively. The primary aims of the service are: • To work with the client to develop/develop/ implement IT solutions to help meet their objectives objectives. • To identify new IT opportunities and provide technical expertise to enable the client to improve efficiency whilst reducing operational costs costs. • To provide a secure, stable and robust environment, which enables the client to utilise existing software applications with the maximum return return. Our service will be based on the ITIL standard (Information Technology Infrastructure Library) and will focus on aligning technology with the needs of your business. ITIL is an industry standard that provides a cohesive set of ‘best practice IT management’ from the public and private sector. Service objectives are to provide: • IT strategic leadership to help clients achieve continuous service improvement within their business business. • A service that is fit for purpose for a diverse range of users users. • A robust infrastructure platform platform. • Timely and professional resolutions to incidents and service requests.