Quality Indicators and Performance Reporting. Quality control Hoople is committed to providing superior quality products and services. Quality objectives have been established to drive continuous improvement, greater efficiency and improved customer satisfaction. The quality programme employs effective quality control techniques, quality assurance reviews/audits aimed at continually improving value over the long term while addressing the needs of all stakeholders. Exceeding customer expectations is an aspiration for all service teams. Quality improvement programme A quality Improvement Programme has been implemented to promote innovation and excellence which includes: • Collaborating with the customer and other representatives to identify and review processes and interfaces to locate the probable cause of failure demand; • Reengineering processes, as appropriate, to reduce the occurrence of rework and other waste; • Containing rework within reasonable and manageable parameters; • Collaborating with the customer to design processes that are less prone to errors; • Sharing best practice and innovation.
Quality Indicators and Performance Reporting. 4.1 NSSC Quality Control Program The NSSC is committed to providing superior quality products and services to all internal and external customers. Using our customers' input and data analysis, the NSSC has established quality objectives that drive continuous improvement, greater efficiency, and improved customer satisfaction. The NSSC is committed to customer satisfaction. The NSSC seeks to provide a comprehensive quality program that employs effective quality control techniques, quality assurance reviews or audits, and customer satisfaction reviews aimed at continually improving value over the long term by focusing on customers while addressing the needs of all stakeholders. The NSSC will seek to provide high-quality services that exceed customer expectations and needs. Primary elements of service quality include: timeliness, courtesy, consistency, accessibility, accuracy, and responsiveness. The NSSC has developed Quality Control Templates for all core activities to include: AP, AR, Payroll, Travel Voucher Processing, Benefits Processing, PAP, Training Purchases Processing, Grants and Cooperative Agreements Awards, and SBIR/STTR Awards. Quality Control Points assessed include Receipt of Action, Service Provider to Civil Servant interface, and Escapes (quality failures that leave the NSSC). In the event of quality failures, the NSSC will initiate a structured Service Recovery action to rectify the situation for the customer or organization, as required. The NSSC will develop corrective action plans, as necessary. Quality measurement data is included in the monthly Performance & Utilization Report.
Quality Indicators and Performance Reporting. Quality Control Hoople is committed to providing superior quality products and services. Quality objectives have been established to drive continuous improvement, greater efficiency and improved customer satisfaction. The quality programme employs effective quality control techniques, quality assurance reviews/ audits at continually improving value over the long term while addressing the needs of all stakeholders. Exceeding customer expectations is an aspiration for all service teams. Quality improvement programme Hoople provides and improves services by listening and working with customers to meet their needs as cost-effectively as possible. Hoople welcomes constructive comments on it’s services as part of a continuous improvement programme.
Quality Indicators and Performance Reporting. 4.1 NSSC Quality Control Program The NSSC is committed to providing superior quality products and services to all internal and external customers. Using our customers’ input and data analysis, the NSSC has established quality objectives that drive continuous improvement, greater efficiency, and improved customer satisfaction. The NSSC is committed to customer satisfaction. The NSSC seeks to provide a comprehensive quality program that employs effective quality control techniques, quality assurance reviews or audits, and customer satisfaction reviews aimed at continually improving value over the long term by focusing on customers while addressing the needs of all stakeholders. The NSSC will seek to provide high-quality services that exceed customer expectations and needs. Primary elements of service quality include: timeliness, courtesy, consistency, accessibility, accuracy, and responsiveness. Quality Control Points assessed include Receipt of Action, Service Provider to Civil Servant interface, and Escapes (quality failures that leave the NSSC). In the event of quality failures, the NSSC will initiate a structured Service Recovery action to rectify the situation for the customer or organization, as required. The NSSC will develop corrective action plans, as necessary. Quality measurement data is available via the performance dashboard in ServiceNow.
Quality Indicators and Performance Reporting
