Common use of Quality Assurance and Control Clause in Contracts

Quality Assurance and Control. 9.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA including: • Number of PNC Updates required • Details of any cases that fall outside agreed ‘Service Levels’ • Number of issues and/or disputes • Number of International Requests

Quality Assurance and Control. 9.4.111.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.211.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA EIFCA including: • Number of PNC Updates required ‘Names Enquiry’ spreadsheets received; • Details of any cases that fall outside agreed ‘Service Levels’ ’; • Number of issues and/or disputes disputes; • Number of International Requests.

Quality Assurance and Control. 9.4.18.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.28.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA SFO-SC including: •  Number of PNC Updates required • ‘Names Enquiry’ forms received  Number of PNC Disclosure Prints provided  Details of any cases that fall outside agreed ‘Service Levels’ •  Number of issues and/or disputes • Number of International Requestsdisputes

Quality Assurance and Control. 9.4.110.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.210.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA AoC including: • Number of PNC Updates required ‘Names Enquiry’ forms received • Number of PNC Disclosure Prints provided • Details of any cases that fall outside agreed ‘Service Levels’ • Number of issues and/or disputes • Number of International Requests

Quality Assurance and Control. 9.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA OFCOM including: •  Number of PNC Updates required • ‘Names Enquiry’ forms received  Number of PNC Disclosure Prints provided  Details of any cases that fall outside agreed ‘Service Levels’ •  Number of issues and/or disputes • Number of International Requestsdisputes

Quality Assurance and Control. 9.4.19.7.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.29.7.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA NHS CFA including: • Number of PNC Updates required ‘Names Enquiry’ forms received • Number of PNC Disclosure Prints provided • Details of any cases that fall outside agreed ‘Service Levels’ • Number of issues and/or disputes • Number of International Requestsdisputes

Quality Assurance and Control. 9.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA DIS including: •  Number of PNC Updates required • ‘Names Enquiry’ forms received  Number of PNC Disclosure Prints provided  Details of any cases that fall outside agreed ‘Service Levels’ •  Number of issues and/or disputes • Number of International Requestsdisputes

Quality Assurance and Control. 9.4.18.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.28.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA CAFCASS including: • Number of PNC Updates required ‘CAFCASS Request for PNC Disclosure’ forms received • Number of PNC Disclosure Prints provided • Details of any cases that fall outside agreed ‘Service Levels’ • Number of issues and/or disputes • Number of International Requestsdisputes

Quality Assurance and Control. 9.4.110.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.210.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA EA including: •  Number of PNC Updates required • ‘Names Enquiry’ forms received  Number of PNC Disclosure Prints provided  Details of any cases that fall outside agreed ‘Service Levels’ •  Number of issues and/or disputes • Number of International Requestsdisputes

Quality Assurance and Control. 9.4.110.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.210.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA EWC including: • Number of PNC Updates required ‘Names Enquiry’ forms received; • Number of PNC Disclosure Prints provided; • Details of any cases that fall outside agreed ‘Service Levels’ • Number of issues and/or disputes disputes; • Number of International Requests.

Quality Assurance and Control. 9.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA XXX including: •  Number of PNC Updates required • ‘Names Enquiry’ forms received  Number of PNC Disclosure Prints provided  Details of any cases that fall outside agreed ‘Service Levels’ •  Number of issues and/or disputes • Number of International Requestsdisputes

Quality Assurance and Control. 9.4.111.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.211.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA MHRA including: • Number of PNC Updates required ‘Names Enquiry’ forms received • Number of PNC Disclosure Prints provided • Details of any cases that fall outside agreed ‘Service Levels’ • Number of issues and/or disputes • Number of International RequestsWanted Missing reports submitted

Quality Assurance and Control. 9.4.18.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.28.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA GOC including: • Number of PNC Updates required ‘Names Enquiry’ forms received • Number of PNC Disclosure Prints provided • Details of any cases that fall outside agreed ‘Service Levels’ • Number of issues and/or disputes • Number of International Requestsdisputes

Quality Assurance and Control. 9.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA Victims’ Payments Board including: • Number of PNC Updates required ‘Names Enquiry’ forms received • Number of PNC Disclosure Prints provided • Details of any cases that fall outside agreed ‘Service Levels’ • Number of issues and/or disputes • Number of International Requests

Quality Assurance and Control. 9.4.110.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.210.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA XXX including: • Number of PNC Updates required ‘Names Enquiry’ spreadsheets received; • Number of PNC ‘Disclosure Prints’ provided; • Details of any cases that fall outside agreed ‘Service Levels’ ’; • Number of issues and/or disputes • Number of International Requestsdisputes.

Quality Assurance and Control. 9.4.18.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.28.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA GDC-IP including: •  Number of PNC Updates required • ‘Names Enquiry’ forms received  Number of PNC Disclosure Prints provided  Details of any cases that fall outside agreed ‘Service Levels’ •  Number of issues and/or disputes • Number of International Requestsdisputes

Quality Assurance and Control. 9.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA IS including: •  Number of PNC Updates required • ‘Names Enquiry’ forms received  Number of PNC Disclosure Prints provided  Details of any cases that fall outside agreed ‘Service Levels’ •  Number of issues and/or disputes • Number of International Requestsdisputes

Quality Assurance and Control. 9.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA SCW including: • Number of PNC Updates required ‘Names Enquiry’ forms received • Number of PNC Disclosure Prints provided • Details of any cases that fall outside agreed ‘Service Levels’ • Number of issues and/or disputes • Number of International Requestsdisputes

Quality Assurance and Control. 9.4.113.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.213.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA SFO-ID. including: • Number of PNC Updates required ‘Names Enquiry’ forms received • Number of PNC Disclosure Prints provided • Details of any cases that fall outside agreed ‘Service Levels’ • Number of issues and/or disputes • Number of PND checks requested • Number of Wanted Missing reports submitted • Number of International Requests

Quality Assurance and Control. 9.4.18.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.28.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA CHC including: • Number of PNC Updates required ‘Names Enquiry’ forms received • Number of PNC Disclosure Prints provided • Details of any cases that fall outside agreed ‘Service Levels’ • Number of issues and/or disputes • Number of International Requestsdisputes

Quality Assurance and Control. 9.4.111.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.211.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA TM EYE – EMM including: • Number of PNC Updates required ‘Names Enquiry’ forms received • Number of PNC Prints provided • Details of any cases that fall outside agreed ‘Service Levels’ • Number of issues and/or disputes • Number of International Requests

Quality Assurance and Control. 9.4.111.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.211.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA EMM including: • Number of PNC Updates required ‘Names Enquiry’ forms received • Number of PNC Prints provided • Details of any cases that fall outside agreed ‘Service Levels’ • Number of issues and/or disputes • Number of International Requests

Quality Assurance and Control. 9.4.110.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.210.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA GOsC including: •  Number of PNC Updates required • ‘Names Enquiry’ forms received  Number of PNC Disclosure Prints provided  Details of any cases that fall outside agreed ‘Service Levels’ •  Number of issues and/or disputes • Number of International Requestsdisputes

Quality Assurance and Control. 9.4.112.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.212.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA SFO-INT including: •  Number of PNC Updates required • ‘Names Enquiry’ forms received  Number of PNC Disclosure Prints provided  Details of any cases that fall outside agreed ‘Service Levels’ •  Number of issues and/or disputes •  Number of International RequestsPND checks requested  Number of Wanted Missing reports submitted

Quality Assurance and Control. 9.4.110.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.210.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA EIFCA including: •  Number of PNC Updates required • ‘Names Enquiry’ forms received  Number of PNC Disclosure Prints provided  Details of any cases that fall outside agreed ‘Service Levels’ •  Number of issues and/or disputes • Number of International Requestsdisputes

Quality Assurance and Control. 9.4.111.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.211.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA RBKC including: • Number of PNC Updates required ‘Names Enquiry’ forms received • Number of PNC Disclosure Prints provided • Details of any cases that fall outside agreed ‘Service Levels’ • Number of issues and/or disputes • Number of International Requests

Quality Assurance and Control. 9.4.17.3.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.27.3.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA BCP Council including: • Number of PNC Updates required International Requests • Details of any cases that fall outside agreed ‘Service Levels’ • Number of issues and/or disputes • Number of International Requestsdisputes

Quality Assurance and Control. 9.4.110.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.210.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA CAA including: •  Number of PNC Updates required • ‘Names Enquiry’ forms received  Number of PNC Disclosure Prints provided  Details of any cases that fall outside agreed ‘Service Levels’ •  Number of issues and/or disputes • Number of International Requestsdisputes

Quality Assurance and Control. 9.4.110.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.210.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA APS including: • Number of PNC Updates required ‘Names Enquiry’ forms received • Number of PNC Disclosure Prints provided • Details of any cases that fall outside agreed ‘Service Levels’ • Number of issues and/or disputes • Number of International Requestsdisputes

Quality Assurance and Control. 9.4.110.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.210.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA General Medical Council including: • Number of PNC Updates required ‘Names Enquiry’ forms received • Number of PNC Disclosure Prints provided • Details of any cases that fall outside agreed ‘Service Levels’ • Number of issues and/or disputes • Number of International Requests

Quality Assurance and Control. 9.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA JAC including: •  Number of PNC Updates required • ‘Names Enquiry’ forms received  Number of PNC Disclosure Prints provided  Details of any cases that fall outside agreed ‘Service Levels’ •  Number of issues and/or disputes • Number of International Requestsdisputes

Quality Assurance and Control. 9.4.110.5.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.210.5.2. On a monthly quarterly basis ACRO can, if required, will provide regular management information to the GLAA ICO (using the ****@xxx.xxx.xx e-mail address) including: • Number of PNC Updates required ‘Names Enquiry’ forms received; • Number of PNC Disclosure Prints provided; • Details of any cases that fall outside agreed ‘Service Levels’ ’; • Number of issues and/or disputes • Number of International Requestsdisputes.

Quality Assurance and Control. 9.4.110.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.210.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA OFCOM including: • Number of PNC Updates required ‘Names Enquiry’ forms received • Number of PNC Disclosure Prints provided • Details of any cases that fall outside agreed ‘Service Levels’ • Number of issues and/or disputes • Number of International Requestsdisputes

Quality Assurance and Control. 9.4.18.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.28.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA GTCNI including: •  Number of PNC Updates required • ‘Names Enquiry’ forms received  Number of PNC Disclosure Prints provided  Details of any cases that fall outside agreed ‘Service Levels’ •  Number of issues and/or disputes • Number of International Requestsdisputes

Quality Assurance and Control. 9.4.110.4.1. ACRO employ strict quality control procedures and staff undertaking this work are all appropriately trained. 9.4.210.4.2. On a monthly basis ACRO can, if required, provide regular management information to the GLAA JAC including: • Number of PNC Updates required ‘Names Enquiry’ forms received • Number of PNC Disclosure Prints provided • Details of any cases that fall outside agreed ‘Service Levels’ • Number of issues and/or disputes • Number of International Requests