Common use of Quality Assurance Review Clause in Contracts

Quality Assurance Review. Subrecipient shall be responsible for quality assurance review of their fiscal and program operations (including all special projects) which includes, but is not limited to, a quality assurance system to review case files, including CalJOBS electronic files, client’s WIOA eligibility determination and documentation, IEP’s, reports (issued by CalJOBS, State, and/or local agencies), gaps in service delivery, provision and documentation of substantial services, timely client exit, performance outcomes, follow-up activities, property management (including maintenance of up-to-date equipment inventory lists in each service location, purchases, expenditures and invoices, Federal and State requirements for universal programmatic, and physical access to services and activities (including access for individuals with disabilities). Quality and consistency of services among One-Stop Center locations, programs, and staff is essential. The WIOA Title I Career Services Service Provider shall be responsible for leading the quality assurance review on a quarterly basis. 1. Subrecipient shall establish and follow a standardized review methodology that: a. Includes procedures for conducting a quality assurance review on all contracted programs and fiscal activities. Methodology is to include review of expenditures against budget to ensure compliance of OMB requirements and WIOA. b. Must develop a written report to include recorded findings, any needed corrective action, and due dates for the accomplishment of corrective actions; c. Requires systematic follow-up to ensure that necessary corrective action has been taken and outstanding issues are addressed and resolved; and d. Requires that following the completion of each internal monitoring, completed reviews are verified and a list of files reviewed is maintained. 2. In addition to Item #1 above, the Subrecipient shall follow their regular (day-to-day) internal review processes to support high standards of service provision and documentation. This shall include periodic file review and immediate correction of issues noted. 3. Subrecipient shall conduct a baseline analysis of client flow, program delivery, career planning strategies and tools, business process, and service improvement once per program year. Subrecipient must develop a policy and procedures to ensure client flow and program delivery are in place. Subrecipient shall provide a copy of their program delivery policy, procedures and all other documentation of the process followed and the results of the analysis to the County of Orange administrative office by July 31, 2021. 4. Subrecipient shall take corrective action measures as a result of findings identified through Federal, State and County monitoring within 15 days of notification. Repeat and systemic findings identified in any Federal, State and County compliance monitoring may result in a possible loss or reduction in funding and/or other sanctions issued by the County of Orange. 5. Subrecipient shall participate in industry-wide forums to learn about best practices, improvements in service delivery, recommend corrective actions, implement process improvements. These activities shall be included in the Monthly Program Performance Reports.

Quality Assurance Review. Subrecipient shall be responsible for quality assurance review of their fiscal and program operations (including all special projects) which includes, but is not limited to, a quality assurance system to review case files, including CalJOBS electronic files, clientparticipant’s WIOA eligibility determination and documentation, IEP’s, reports (issued by CalJOBS, State, and/or local agencies), gaps in service delivery, provision and service provision, documentation of substantial services, timely client participant exit, performance outcomes, follow-up activities, property management (including maintenance of up-to-date equipment inventory lists in each service location), purchases, expenditures and invoices, Federal and State requirements for universal programmatic, and physical access to services and activities (including access for individuals with disabilities). Quality and consistency of services among One-Stop OC Workforce Solutions Center locations, programs, and staff is essential. The WIOA Title I Career Services Service Provider shall be responsible for leading the quality assurance review on a quarterly basis. 1. Subrecipient shall establish and follow a standardized review methodology that: a. Includes procedures for conducting a quality assurance review on all contracted programs and fiscal activities. Methodology is to include review of expenditures against budget to ensure compliance of OMB requirements and WIOA. b. Must develop a written report to include recorded findings, any needed corrective action, and due dates for the accomplishment of corrective actions; c. Requires systematic follow-up to ensure that necessary corrective action has been taken and outstanding issues are addressed and resolved; and d. Requires that following the completion of each internal monitoring, completed reviews are verified and a list of files reviewed is maintained. 2. In addition to Item #1 above, the Subrecipient shall follow their regular (day-to-day) internal review processes to support high standards of service provision and documentation. This shall include periodic regular file review and immediate correction of issues noted. 3. Subrecipient shall conduct a baseline analysis of client participant flow, program delivery, career planning strategies and tools, business process, and service improvement once per program year. Subrecipient must develop a policy and procedures to ensure client participant flow and program delivery are in place. Subrecipient shall provide a copy of their program delivery policy, procedures and all other documentation of the process followed and the results of the analysis to the County of Orange administrative office by July 31, 20212024. 4. Subrecipient shall take corrective action measures as a result of findings identified through Federal, State and County monitoring within 15 days of notification, unless otherwise notified. Repeat and systemic findings identified in any Federal, State and County compliance monitoring may result in a possible loss or reduction in funding and/or other sanctions issued by the County of Orange. 5. Subrecipient shall participate in industry-wide forums to learn about best practices, improvements in service delivery, recommend corrective actions, implement process improvements. These activities shall be included in the Monthly Program Performance Reports.

Quality Assurance Review. Subrecipient shall be responsible for quality assurance review of their fiscal and program operations (including all special projects) which includes, but is not limited to, a quality assurance system to review case files, including CalJOBS electronic files, clientparticipant’s WIOA eligibility determination and documentation, IEP’s, reports (issued by CalJOBS, State, and/or local agencies), gaps in service delivery, provision and service provision, documentation of substantial services, timely client participant exit, performance outcomes, follow-up activities, property management (including maintenance of up-to-date equipment inventory lists in each service location), purchases, expenditures and invoices, Federal and State requirements for universal programmatic, and physical access to services and activities (including access for individuals with disabilities). Quality and consistency of services among One-Stop Workforce Solutions Center locations, programs, and staff is essential. The WIOA Title I Career Services Service Provider shall be responsible for leading the quality assurance review on a quarterly basis. 1. Subrecipient shall establish and follow a standardized review methodology that: a. Includes procedures for conducting a quality assurance review on all contracted programs and fiscal activities. Methodology is to include review of expenditures against budget to ensure compliance of OMB requirements and WIOA. b. Must develop a written report to include recorded findings, any needed corrective action, and due dates for the accomplishment of corrective actions; c. Requires systematic follow-up to ensure that necessary corrective action has been taken and outstanding issues are addressed and resolved; and d. Requires that following the completion of each internal monitoring, completed reviews are verified and a list of files reviewed is maintained. 2. In addition to Item #1 above, the Subrecipient shall follow their regular (day-to-day) internal review processes to support high standards of service provision and documentation. This shall include periodic regular file review and immediate correction of issues noted. 3. Subrecipient shall conduct a baseline analysis of client participant flow, program delivery, career planning strategies and tools, business process, and service improvement once per program year. Subrecipient must develop a policy and procedures to ensure client participant flow and program delivery are in place. Subrecipient shall provide a copy of their program delivery policy, procedures and all other documentation of the process followed and the results of the analysis to the County of Orange administrative office by July 31, 20212023. 4. Subrecipient shall take corrective action measures as a result of findings identified through Federal, State and County monitoring within 15 days of notification, unless otherwise notified. Repeat and systemic findings identified in any Federal, State and County compliance monitoring may result in a possible loss or reduction in funding and/or other sanctions issued by the County of Orange. 5. Subrecipient shall participate in industry-wide forums to learn about best practices, improvements in service delivery, recommend corrective actions, implement process improvements. These activities shall be included in the Monthly Program Performance Reports.

Quality Assurance Review. Subrecipient shall be responsible for quality assurance review of their fiscal and program operations (including all special projects) which includes, but is not limited to, a quality assurance system to review case files, including of CalJOBS electronic files, client’s WIOA eligibility determination and documentation, IEP’sVOS Greeter System, reports (issued by CalJOBS, Federal, State, and/or local agencies), gaps in service delivery, provision and documentation of substantial services, timely client exit, performance outcomes, follow-up activities, ) property management (including maintenance of up-to-date equipment inventory lists in each service location, purchases, expenditures and invoices, Federal federal and State state requirements for universal programmatic, programmatic and physical access to services and activities (including access for individuals with disabilities). Quality and consistency of services among One-Stop Center locations, programs, programs and staff is essential. The WIOA Title I Career Services Service Provider Subrecipient shall be responsible for leading the quality assurance review on a quarterly basis. Subrecipient shall provide Internal Monitoring Procedures and Schedule to the County administrative offices by October 31, 2023. Subrecipient shall produce all quality assurance review documentation upon request by the County of Orange administrative office. 1. i. Subrecipient shall establish and follow a standardized review methodology that: a. Includes procedures for conducting a quality assurance review on all contracted programs program and fiscal activities. Methodology is to To include review of expenditures against budget to ensure compliance of OMB requirements and WIOA. b. Must develop a written report to include recorded findings, any needed corrective action, and due dates for the accomplishment of corrective actions; c. Requires systematic follow-up to ensure that necessary corrective action has been taken and outstanding issues are addressed and resolved; and d. Requires that following the completion of each internal monitoring, completed reviews are verified and a list of files reviewed is maintained. 2ii. In addition to Item #1 above, the Subrecipient shall follow their regular (day-to-day) internal review processes to support high standards of service provision and documentation. This shall include periodic file review and immediate correction of issues noted. 3iii. Subrecipient shall conduct a baseline analysis of client flow, program delivery, career planning strategies and tools, business process, process and service improvement once per program year. Subrecipient must develop a policy and procedures to ensure client flow and program delivery are in place. Subrecipient shall provide a copy of their program delivery policy, procedures and all other documentation of the process followed and the results of the analysis to the County of Orange administrative office by July 31, 20212023. 4iv. Subrecipient shall take corrective action measures as a result of findings identified through Federalfederal, State state and County monitoring within 15 days of notification. Repeat and systemic findings identified in any Federalfederal, State state and County compliance monitoring may result in a possible loss or reduction in funding and/or other sanctions issued by the County of OrangeCounty. 5. v. Subrecipient shall participate in industry-wide forums to learn about best practices, improvements in service delivery, recommend corrective actions, implement process improvements. These activities shall be included in the Monthly Program One-Stop System Performance Reports. Subrecipient shall be responsible for being knowledgeable of and complying with all WIOA and related California laws, regulations, rules, and policies of the funding sources related to the subject matter of this contract. If the County determines, at its sole discretion, that the Subrecipient is not responsible, that it does not possess the administrative, fiscal, and/or technical resources and capabilities necessary to successfully perform under the terms and conditions of an agreement, it shall terminate the agreement immediately.

Quality Assurance Review. Subrecipient shall be responsible for quality assurance review of their fiscal and program operations (including all special projects) which includes, but is not limited to, a quality assurance system to review case files, including CalJOBS electronic files, client’s WIOA eligibility determination and documentation, IEP’sIEPs, reports (issued by CalJOBS, State, and/or local Local agencies), gaps in service delivery, provision and documentation of substantial services, timely client exit, performance outcomes, follow-up activities, property management (including maintenance of up-to-date equipment inventory lists in each service location, purchases, expenditures and invoices, Federal federal and State state requirements for universal programmatic, programmatic and physical access to services and activities (including access for individuals with disabilities). Quality and consistency of services among One-Stop Center locations, programs, programs and staff is essential. The WIOA Title I Career Services Service Provider shall be responsible for leading the quality assurance review on a quarterly basis. 1. Subrecipient shall establish and follow a standardized review methodology that: a. Includes procedures for conducting a quality assurance review on all contracted programs program and fiscal activities. Methodology is to To include review of expenditures expediters against budget to ensure compliance of OMB requirements and WIOA. b. Must develop a written report to include recorded findings, any needed corrective action, and due dates for the accomplishment of corrective actions; c. Requires systematic follow-up to ensure that necessary corrective action has been taken and outstanding issues are addressed and resolved; and d. Requires that following the completion of each internal monitoring, completed reviews are verified and a list of files reviewed is maintained. 2. In addition to Item #1 above, the Subrecipient shall follow their regular (day-to-day) internal review processes to support high standards of service provision and documentation. This shall include periodic file review and immediate correction of issues noted. 3. Subrecipient shall conduct a baseline analysis of client flow, program delivery, career planning strategies and tools, business process, process and service improvement once per program year. Subrecipient must develop a policy and procedures to ensure client flow and program delivery are in place. Subrecipient shall provide a copy of their program delivery policy, procedures and all other documentation of the process followed and the results of the analysis to the County of Orange administrative office by July 31, 20212020. 4. Subrecipient shall take corrective action measures as a result of findings identified through Federalfederal, State state and County monitoring within 15 days of notification. Repeat and systemic findings identified in any Federalfederal, State state and County compliance monitoring may result in a possible loss or reduction in funding and/or other sanctions issued by the County of Orange. 5. Subrecipient shall participate in industry-wide forums to learn about best practices, improvements in service delivery, recommend corrective actions, implement process improvements. These activities shall be included in the Monthly Program Performance Reports.

Quality Assurance Review. Subrecipient shall be responsible for quality assurance review of their fiscal and program operations (including all special projects) which includes, but is not limited to, a quality assurance system to review case files, including CalJOBS electronic files, client’s WIOA eligibility determination and documentation, IEP’s, reports (issued by CalJOBS, State, and/or local lLocal agencies), gaps in service delivery, provision and documentation of substantial services, timely client exit, performance outcomes, follow-up activities, property management (including maintenance of up-to-date equipment inventory lists in each service location, purchases, expenditures and invoices, Federal Ffederal and State Sstate requirements for universal programmatic, and physical access to services and activities (including access for individuals with disabilities). Quality and consistency of services among One-Stop Center locations, programs, and staff is essential. The WIOA Title I Career Services Service Provider shall be responsible for leading the quality assurance review on a quarterly basis. Subrecipient shall produce all quality assurance review documentation upon request by the County of Orange’s administrative office. 1. Subrecipient shall establish and follow a standardized review methodology that: a. Includes procedures for conducting a quality assurance review on all contracted programs and fiscal activities. Methodology Methodolody is to Tto include review of expenditures expenditueres against budget to ensure compliance of OMB requirements and WIOA. b. Must develop a written report to include recorded findings, any needed corrective action, and due dates for the accomplishment of corrective actions; c. Requires systematic follow-up to ensure that necessary corrective action has been taken and outstanding issues are addressed and resolved; and d. Requires that following the completion of each internal monitoring, completed reviews are verified and a list of files reviewed is maintained. 2. In addition to Item #1 above, the Subrecipient shall follow their regular (day-to-day) internal review processes to support high standards of service provision and documentation. This shall include periodic file review and immediate correction of issues noted. 3. Subrecipient shall conduct a baseline analysis of client flow, program delivery, career planning strategies and tools, business process, and service improvement once per program year. Subrecipient must develop a policy and procedures to ensure client flow and program delivery are in place. Subrecipient shall provide a copy of their program delivery policy, procedures and all other documentation of the process followed and the results of the analysis to the County of Orange administrative office by July 31, 202120210. 4. Subrecipient shall take corrective action measures as a result of findings identified through FederalfFederal, State Sstate and County monitoring within 15 days of notification. Repeat and systemic findings identified in any FederalFfederal, State Sstate and County compliance monitoring may result in a possible loss or reduction in funding and/or other sanctions issued by the County of Orange. 5. Subrecipient shall participate in industry-wide forums to learn about best practices, improvements in service delivery, recommend corrective actions, implement process improvements. These activities shall be included in the Monthly Program Performance Reports.

Quality Assurance Review. Subrecipient shall be responsible for quality assurance review of their fiscal and program operations (including all special projects) which includes, but is not limited to, a quality assurance system to review case files, including of CalJOBS electronic files, client’s WIOA eligibility determination and documentation, IEP’sVOS Greeter System, reports (issued by CalJOBS, Federal, State, and/or local agencies), gaps in service delivery, provision and documentation of substantial services, timely client exit, performance outcomes, follow-up activities, ) property management (including maintenance of up-to-date equipment inventory lists in each service location, purchases, expenditures and invoices, Federal federal and State state requirements for universal programmatic, programmatic and physical access to services and activities (including access for individuals with disabilities). Quality and consistency of services among One-Stop Center locations, programs, programs and staff is essential. The WIOA Title I Career Services Service Provider Subrecipient shall be responsible for leading the quality assurance review on a quarterly basis. 1. Subrecipient shall establish and follow a standardized review methodology that: a. Includes procedures for conducting a quality assurance review on all contracted programs program and fiscal activities. Methodology is to To include review of expenditures against budget to ensure compliance of OMB requirements and WIOA. b. Must develop a written report to include recorded findings, any needed corrective action, and due dates for the accomplishment of corrective actions; c. Requires systematic follow-up to ensure that necessary corrective action has been taken and outstanding issues are addressed and resolved; and d. Requires that following the completion of each internal monitoring, completed reviews are verified and a list of files reviewed is maintained. 2. In addition to Item #1 above, the Subrecipient shall follow their regular (day-to-day) internal review processes to support high standards of service provision and documentation. This shall include periodic file review and immediate correction of issues noted. 3. Subrecipient shall conduct a baseline analysis of client flow, program delivery, career planning strategies and tools, business process, process and service improvement once per program year. Subrecipient must develop a policy and procedures to ensure client flow and program delivery are in place. Subrecipient shall provide a copy of their program delivery policy, procedures and all other documentation of the process followed and the results of the analysis to the County of Orange administrative office by July 31, 2021. 4. Subrecipient shall take corrective action measures as a result of findings identified through Federalfederal, State state and County monitoring within 15 days of notification. Repeat and systemic findings identified in any Federalfederal, State state and County compliance monitoring may result in a possible loss or reduction in funding and/or other sanctions issued by the County of OrangeCounty. 5. Subrecipient shall participate in industry-wide forums to learn about best practices, improvements in service delivery, recommend corrective actions, implement process improvements. These activities shall be included in the Monthly Program One-Stop System Performance Reports.

Quality Assurance Review. Subrecipient shall be responsible for quality assurance review of their fiscal and program operations (including all special projects) which includes, but is not limited to, a quality assurance system to review case files, including of CalJOBS electronic files, client’s WIOA eligibility determination and documentation, IEP’sVOS Greeter System, reports (issued by CalJOBS, Federal, State, and/or local agencies), gaps in service delivery, provision and documentation of substantial services, timely client exit, performance outcomes, follow-up activities, ) property management (including maintenance of up-to-date equipment inventory lists in each service location, purchases, expenditures and invoices, Federal federal and State state requirements for universal programmatic, programmatic and physical access to services and activities (including access for individuals with disabilities). Quality and consistency of services among One-Stop Center locations, programs, programs and staff is essential. The WIOA Title I Career Services Service Provider Subrecipient shall be responsible for leading the quality assurance review on a quarterly basis. 1. Subrecipient shall establish and follow a standardized review methodology that: a. Includes procedures for conducting a quality assurance review on all contracted programs program and fiscal activities. Methodology is to To include review of expenditures against budget to ensure compliance of OMB requirements and WIOA. b. Must develop a written report to include recorded findings, any needed corrective action, and due dates for the accomplishment of corrective actions; c. Requires systematic follow-up to ensure that necessary corrective action has been taken and outstanding issues are addressed and resolved; and d. Requires that following the completion of each internal monitoring, completed reviews are verified and a list of files reviewed is maintained. 2. In addition to Item #1 above, the Subrecipient shall follow their regular (day-to-day) internal review processes to support high standards of service provision and documentation. This shall include periodic file review and immediate correction of issues noted. 3. Subrecipient shall conduct a baseline analysis of client flow, program delivery, career planning strategies and tools, business process, process and service improvement once per program year. Subrecipient must develop a policy and procedures to ensure client flow and program delivery are in place. Subrecipient shall provide a copy of their program delivery policy, procedures and all other documentation of the process followed and the results of the analysis to the County of Orange administrative office by July 31, 20212022. 4. Subrecipient shall take corrective action measures as a result of findings identified through Federalfederal, State state and County monitoring within 15 days of notification. Repeat and systemic findings identified in any Federalfederal, State state and County compliance monitoring may result in a possible loss or reduction in funding and/or other sanctions issued by the County of OrangeCounty. 5. Subrecipient shall participate in industry-wide forums to learn about best practices, improvements in service delivery, recommend corrective actions, implement process improvements. These activities shall be included in the Monthly Program One-Stop System Performance Reports.