Quality Assurance Review. The Contractor is required to make their case records available for quality assurance review at any time at the request of the ESS Unit. ESS TA’s are required to conduct Quality Assurance Reviews to evaluate contract compliance and identify training need(s) related to case documentation and/or contract requirements. DRS Counselor(s) may be included in the quality assurance review process.
Quality Assurance Review. Subrecipient shall be responsible for quality assurance review of their fiscal and program operations (including all special projects) which includes, but is not limited to, a quality assurance system to review case files, including CalJOBS electronic files, client’s WIOA eligibility determination and documentation, IEP’s, reports (issued by CalJOBS, State, and/or local agencies), gaps in service delivery, provision and documentation of substantial services, timely client exit, performance outcomes, follow-up activities, property management (including maintenance of up-to-date equipment inventory lists in each service location, purchases, expenditures and invoices, Federal and State requirements for universal programmatic, and physical access to services and activities (including access for individuals with disabilities). Quality and consistency of services among One-Stop Center locations, programs, and staff is essential. The WIOA Title I Career Services Service Provider shall be responsible for leading the quality assurance review on a quarterly basis.
1. Subrecipient shall establish and follow a standardized review methodology that:
a. Includes procedures for conducting a quality assurance review on all contracted programs and fiscal activities. Methodology is to include review of expenditures against budget to ensure compliance of OMB requirements and WIOA.
b. Must develop a written report to include recorded findings, any needed corrective action, and due dates for the accomplishment of corrective actions;
c. Requires systematic follow-up to ensure that necessary corrective action has been taken and outstanding issues are addressed and resolved; and
d. Requires that following the completion of each internal monitoring, completed reviews are verified and a list of files reviewed is maintained.
2. In addition to Item #1 above, the Subrecipient shall follow their regular (day-to-day) internal review processes to support high standards of service provision and documentation. This shall include periodic file review and immediate correction of issues noted.
3. Subrecipient shall conduct a baseline analysis of client flow, program delivery, career planning strategies and tools, business process, and service improvement once per program year. Subrecipient must develop a policy and procedures to ensure client flow and program delivery are in place. Subrecipient shall provide a copy of their program delivery policy, procedures and all other documentation of the...
Quality Assurance Review. Vendor shall establish Quality Assurance processes to ensure that Services are provided consistent with Citizens Best Claims Practices. The processes must include Vendor Staff whose primary responsibilities relate to Quality Assurance and management. For residential claims the processes must also include a Team Lead(s) for all Desk Adjusters, with a ratio of not more than fifteen (15) Desk Adjusters per Team Lead, unless otherwise approved by Citizens. Team Leads must have a minimum of two (2) years of experience adjusting first-party property claims. As part of these processes, the Team Lead shall review and approve all estimates, letters, and payments prior to submission to Citizens unless it is within the Adjusters authority. Vendor shall also designate personnel that Citizens may contact as needed to address concerns with any Claims Workflow or specific Claim Assignment.
Quality Assurance Review. Subrecipient shall be responsible for quality assurance review of their fiscal and program operations which includes, but is not limited to, a quality assurance system to review case files, including CalJOBS electronic files, participants WIOA eligibility determination and documentation, ISPs, reports (issued by CalJOBS, State, and/or Local agencies), gaps in service delivery, provision and documentation of substantial services, timely client exit, performance outcomes, follow-up activities, property management (including maintenance of up-to-date equipment inventory lists in each service location, purchases, expenditures and invoices, federal and state requirements for universal programmatic and physical access to services and activities (including access for individuals with disabilities).
Quality Assurance Review. The Department and FHWA (as appropriate) will perform a QA review of the plans, specifications, and calculations to confirm that the Department's approved design criteria are being followed.
Quality Assurance Review. 9.1 The Customer will endeavour to provide thirty (30) days written notice of a QA Review to the Service Provider, but may, at its absolute discretion, carry out a QA Review with at least ten (10) Business Days’ notice to the Service Provider. Prior to the commencement of the QA Review, the Customer will provide details of the methodologies to be followed to the Service Provider and will meet with the Service Provider to discuss the QA Review and such methodologies as reasonably required.
9.2 The Customer may, at its own discretion, conduct the QA Review itself or appoint an independent third party (provided that such third party shall not be a Service Provider Competitor in the provision of services equivalent to the Services) to undertake the QA Review, provided that the Customer procures that such third party complies with terms equivalent to this paragraph 9 in all material aspects and executes a non-disclosure agreement in favour of the Service Provider on terms equivalent to the Agreed Form NDA.
9.3 The Customer will, at the commencement of each QA Review, provide the Service Provider and any third party carrying out the QA Review, with a document that details, but is not limited to, QA terms of reference, required report layout, timescales and deliverables.
9.4 The Service Provider shall co-operate and participate fully in any QA Review and shall use all reasonable endeavours to ensure that requests for information from the Customer are dealt with in a timely manner. The Service Provider may only charge the Customer for the performance of its obligations in relation to a QA Review where the Service Provider can demonstrate to the Customer's satisfaction that it cannot perform such obligations using its then current resources and that to do so would have a material impact on its costs of providing the Services, in which case any additional Charges reasonably incurred may be reserved at the rates set out in Schedule 10 (Pricebook, Charges and Invoicing).
9.5 The Customer may not carry out a QA Review in the first six (6) months from the Service Commencement Date for that Service Tower.
9.6 If, following a QA Review, the Customer is not satisfied that the Service Provider is meeting the QA Requirements, the Customer will provide a written report to the Service Provider setting out the parts of the QA Requirements that are not being provided to the standards stated in the Agreement ("QA Report"). Within ten (10) Business Days of the date of the QA Repor...
Quality Assurance Review. Field Check Plans shall evaluate and include consideration of the following:
Quality Assurance Review. GG. Dynamic Message Sign Design is NOT part of this Basic Scope of Services. HH. Design and detailing for up to three non-ISR walls in included in the Basic Scope of Services. Subdivision monument relocation plans are NOT a part of the Basic Scope of services. If required subdivision monument relocation will be handled through the right of way acquisition process.
Quality Assurance Review a review of a designated sample of the state agency’s disability determinations to assure decisional accuracy and case processing in accordance with Social Security regulations and other adjudicative criteria.
Quality Assurance Review. Consultant will conduct an internal quality assurance review of the plan line study concurrent with review of the draft plan line submittal by City and other stakeholders. Such review will provide for independent checking of individual tasks as well as an independent review by appropriately specialized and qualified senior staff, the purpose of which is to provide oversight to specific Project details by professionals who are not closely involved in the design, and to review the constructability, cost-effectiveness and completeness of design features relative to the applicable standard of professional care.
