RACI Matrix. The following designations are used within the table to indicate responsibilities for this SOW:
1. R – Responsible: The party responsible for achieving a task or deliverable.
2. A – Accountable: The party responsible for determining if the task or deliverable has been completed in a successful manner and for approving the final successful task or deliverable.
RACI Matrix. The following responsibility matrix describes various activities during the engagement and the parties who will perform various roles to accomplice those activities.
10.1. The “R” indicates which organization is responsible to perform the specific activity.
10.2. The “A” indicates a single Accountable role.
10.3. The “C” indicates a mandatory Consults type of role.
10.4. An “I” indicates Informed only. Microsoft/ Activity Wipro Citizens SailPoint Project Management and vendor management C, I R, A Design & Architecture of the IGA solution R, C A I Design of Schema, Workflow, business logic, UI requirements R, I C, A High Level and Detailed design Documentation R, A C, I IGA build, Integration with target Applications R, A C, I System Integration Testing R, A C, I Deployment, solution integration in QA and Prod R, A C, I Coordination on availability of Application Owners C, I R, A Performing UAT and Performance Testing C, I R, A Network Connectivity C, I R, A Application cutover in production and troubleshooting R, A C, I ITIL - Change Management process for application cutovers C, I R, A Communications to end users C, I R, A Handover Support R, A C, I SaaS Product Defect and bug fixing C I R, A SaaS product support, patching, upgrades C I R, A Cloud platform (infrastructure) support, patching and upgrades C I R, A DocuSign Envelope ID: E96BC653-ECF6-48EF-A663-262507670A03
