Bug Fixing a. CloudBees will investigate incident reports concerning suspected problems with supported Products provided that (a) Customer sends CloudBees a written report, which includes evidence of the suspected Issue, and (b) the incident can be reproduced or reasonably confirmed by CloudBees ("Confirmed Issue").
Bug Fixing. OPENTV will investigate incident reports concerning suspected problems with the Products provided that Licensee sends OPENTV a written report which includes evidence of the suspected error, and that the incident can be reproduced. OPENTV will use commercially reasonable efforts to promptly correct the problem or provide a workaround to permit the Products to perform in conformance with its Documentation. Should a problem not be resolved quickly or for bugs that require further investigation the following “Escalation Procedures” shall be invoked to ensure that the appropriate resources are made available to clear the problem.
Bug Fixing a) SA agrees to use its best reasonable efforts to remedy any bugs in the Program as soon as possible. In cases where severity assigned to the bug is critical, in accordance with the request classification established in the table in Section 2 below, or the bug represents a substantial risk to the sales and/or business of HP, SA will make all its reasonable efforts to provide a remedy within the time scheduled in that mentioned table in Section 2.
Bug Fixing. CrowdStrike will investigate incident reports concerning suspected problems with Licensed Software provided that (a) Licensee sends CrowdStrike a written report, which includes evidence of the suspected Error, and (b) the incident can be reproduced or reasonably confirmed by CrowdStrike. CrowdStrike will use commercially reasonable efforts to promptly correct the Error or provide a workaround to permit Licensee to use the Licensed Software substantially in conformance with the applicable Documentation. Should an Error not be resolved with a reasonable period given the severity of the Error or for bugs that require further investigation, the procedures set forth in Section 6 below shall be invoked to engage the appropriate resources.
Bug Fixing. CloudBees will investigate incident reports concerning suspected problems with supported Products provided that (a) Customer sends CloudBees a written report, which includes evidence of the suspected Issue, and (b) the incident can be reproduced or reasonably confirmed by CloudBees ("Confirmed Issue"). CloudBees will use commercially reasonable efforts to promptly correct the Confirmed Issue or provide a workaround to permit Customer to use the Product substantially in conformance with the applicable Documentation. CloudBees may request that the Customer run diagnostic scripts provided by CloudBees to determine whether their current deployment of supported Products conforms to documented system requirements for the supported Product. If Customer does not follow the diagnostic procedure specified for the supported Product, CloudBees has no further obligation to diagnose or fix the Confirmed Issue. If the Customer follows such procedures and CloudBees determines that there is an issue with the Customer’s configuration, CloudBees support may recommend corrective action that the Customer must perform before CloudBees has any further obligation to diagnose or fix the Confirmed Issue. If CloudBees suspects the Confirmed Issue results from interaction with another vendor’s software or hardware product, CloudBees can require the Customer to open a support case with that vendor. If the Customer does not open the support case with the vendor, CloudBees has no further obligation to diagnose or fix the Confirmed Issue. If Customer is not satisfied with the handling of the Confirmed Issue, Customer may pursue escalation procedures set forth in these Support Terms. RFEs (Requests for Enhancement) Any Customer request for functionality currently not documented as supported functionality of the Product will be classified by CloudBees as a Request for Enhancement ("RFE"). All issues classified by CloudBees as RFEs will be forwarded to product management for triage. CloudBees will review all incoming RFEs and triage them as soon as possible. Triage involves classifying the RFE as relating to a specific area of Product functionality and assigning it to a specific product manager responsible for that area. Updates will be made to the Customer RFE to indicate when triage has been performed. Product managers will routinely review trends in RFEs in their assigned areas and use that as input to identifying priorities for design and development. RFEs will not be closed unless the ...
Bug Fixing. Xxxxx will investigate incident reports concerning suspected problems with the Service provided that (a) Customer sends Humio a ticket via Humio's customer support portal, which includes evidence of the suspected Error, and (b) the incident can be reproduced or reasonably confirmed by Xxxxx. Humio will use commercially reasonable efforts to promptly correct the Error or provide a workaround to permit Customer to use the Service substantially in conformance with the applicable Documentation. Should an Error not be resolved quickly or for Errors that require further investigation, the procedures set forth in Section 5 below shall be invoked to engage the appropriate resources. Support Policy | Revision 20200305 Page 1 of 3
Bug Fixing. Xxxxxx will investigate Support Cases concerning suspected Errors within the Service for which bug fixes may be required. Apollo will use commercially reasonable efforts to promptly correct the Error or provide a workaround to permit Customer to use the Service substantially in conformance with the applicable Documentation. A bug fix or workaround may be provided in the form of a temporary fix, procedure or routine.
Bug Fixing. Virtana will investigate Support Cases concerning suspected Errors within the Service for which bug fixes may be required. Virtana will use commercially reasonable efforts to promptly correct the Error or provide a workaround to permit Customer to use the Service substantially in conformance with the applicable Documentation. A workaround resolution may be provided by Virtana Support as required. A permanent resolution will be provided in production when available.
