Bug Fixing Sample Clauses

Bug Fixing a. CloudBees will investigate incident reports concerning suspected problems with supported Products provided that (a) Customer sends CloudBees a written report, which includes evidence of the suspected Issue, and (b) the incident can be reproduced or reasonably confirmed by CloudBees ("Confirmed Issue").
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Bug Fixing. Material will investigate incident reports concerning suspected problems with Licensed Software provided that (a) Licensee sends Material a written report, which includes evidence of the suspected Error, and (b) the incident can be reproduced or reasonably confirmed by Material. Material will use commercially reasonable efforts to promptly correct the Error or provide a workaround to permit Licensee to use the Licensed Software. Should an Error not be resolved quickly or for bugs that require further investigation, the procedures set forth in Section 5 of this exhibit shall apply.
Sample 1
Bug Fixing. CloudBees will investigate incident reports concerning suspected problems with supported Products provided that (a) Customer sends CloudBees a written report, which includes evidence of the suspected Issue, and (b) the incident can be reproduced or reasonably confirmed by CloudBees ("Confirmed Issue"). CloudBees will use commercially reasonable efforts to promptly correct the Confirmed Issue or provide a workaround to permit Customer to use the Product substantially in conformance with the applicable Documentation. CloudBees may request that the Customer run diagnostic scripts provided by CloudBees to determine whether their current deployment of supported Products conforms to documented system requirements for the supported Product. If Customer does not follow the diagnostic procedure specified for the supported Product, CloudBees has no further obligation to diagnose or fix the Confirmed Issue. If the Customer follows such procedures and CloudBees determines that there is an issue with the Customer’s configuration, CloudBees support may recommend corrective action that the Customer must perform before CloudBees has any further obligation to diagnose or fix the Confirmed Issue. If CloudBees suspects the Confirmed Issue results from interaction with another vendor’s software or hardware product, CloudBees can require the Customer to open a support case with that vendor. If the Customer does not open the support case with the vendor, CloudBees has no further obligation to diagnose or fix the Confirmed Issue. If Customer is not satisfied with the handling of the Confirmed Issue, Customer may pursue escalation procedures set forth in these Support Terms. RFEs (Requests for Enhancement) Any Customer request for functionality currently not documented as supported functionality of the Product will be classified by CloudBees as a Request for Enhancement ("RFE"). All issues classified by CloudBees as RFEs will be forwarded to product management for triage. CloudBees will review all incoming RFEs and triage them as soon as possible. Triage involves classifying the RFE as relating to a specific area of Product functionality and assigning it to a specific product manager responsible for that area. Updates will be made to the Customer RFE to indicate when triage has been performed. Product managers will routinely review trends in RFEs in their assigned areas and use that as input to identifying priorities for design and development. RFEs will not be closed unless the ...
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Bug Fixing. CrowdStrike will investigate incident reports concerning suspected problems with Licensed Software provided that (a) Licensee sends CrowdStrike a written report, which includes evidence of the suspected Error, and (b) the incident can be reproduced or reasonably confirmed by CrowdStrike. CrowdStrike will use commercially reasonable efforts to promptly correct the Error or provide a workaround to permit Licensee to use the Licensed Software substantially in conformance with the applicable Documentation. Should an Error not be resolved with a reasonable period given the severity of the Error or for bugs that require further investigation, the procedures set forth in Section 6 below shall be invoked to engage the appropriate resources.
Sample 1
Bug Fixing. OPENTV will investigate incident reports concerning suspected problems with the Products provided that Licensee sends OPENTV a written report which includes evidence of the suspected error, and that the incident can be reproduced. OPENTV will use commercially reasonable efforts to promptly correct the problem or provide a workaround to permit the Products to perform in conformance with its Documentation. Should a problem not be resolved quickly or for bugs that require further investigation the following “Escalation Procedures” shall be invoked to ensure that the appropriate resources are made available to clear the problem.
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Bug Fixing. Virtana will investigate Support Cases concerning suspected Errors within the Service for which bug fixes may be required. Virtana will use commercially reasonable efforts to promptly correct the Error or provide a workaround to permit Customer to use the Service substantially in conformance with the applicable Documentation. A workaround resolution may be provided by Virtana Support as required. A permanent resolution will be provided in production when available.
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Bug Fixing. Xxxxx will investigate incident reports concerning suspected problems with the Service provided that (a) Customer sends Humio a ticket via Humio's customer support portal, which includes evidence of the suspected Error, and (b) the incident can be reproduced or reasonably confirmed by Xxxxx. Humio will use commercially reasonable efforts to promptly correct the Error or provide a workaround to permit Customer to use the Service substantially in conformance with the applicable Documentation. Should an Error not be resolved quickly or for Errors that require further investigation, the procedures set forth in Section 5 below shall be invoked to engage the appropriate resources. Support Policy | Revision 20200305 Page 1 of 3
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Bug Fixing. Xxxxxx will investigate Support Cases concerning suspected Errors within the Service for which bug fixes may be required. Apollo will use commercially reasonable efforts to promptly correct the Error or provide a workaround to permit Customer to use the Service substantially in conformance with the applicable Documentation. A bug fix or workaround may be provided in the form of a temporary fix, procedure or routine.
Sample 1
Bug Fixing a) SA agrees to use its best reasonable efforts to remedy any bugs in the Program as soon as possible. In cases where severity assigned to the bug is critical, in accordance with the request classification established in the table in Section 2 below, or the bug represents a substantial risk to the sales and/or business of HP, SA will make all its reasonable efforts to provide a remedy within the time scheduled in that mentioned table in Section 2.
Sample 1

Related to Bug Fixing

  • Protocol The attached Protocol shall be an integral part of this Agreement.

  • Technical Specifications The Technical Specifications furnished on the CD are intended to establish the standards for quality, performance and technical requirements for all labor, workmanship, material, methods and equipment necessary to complete the Work. When specifications and drawings are provided or referenced by the County, these are to be considered part of the Scope of Work, and to be specifically documented in the Detailed Scope of Work. For convenience, the County supplied specifications, if any, and the Technical Specifications furnished on the CD.

  • Product Specifications The Company agrees that all Products sold to Xxxx hereunder shall conform to the respective specifications set forth on Schedule A or to such other specifications as are from time to time agreed upon by the Parties.

  • Acceptance Testing At the time of installation of a LIS trunk group, and at no additional charge, acceptance tests will be performed to ensure that the service is operational and meets the applicable technical parameters.

  • Upgrades If this copy of the Software is an upgrade from an earlier version of the Software, it is provided to you on a license exchange basis. You agree by your installation and use of such copy of the Software to voluntarily terminate your earlier XXXX and that you will not continue to use the earlier version of the Software or transfer it to another person or entity unless such transfer is pursuant to Section 3.

  • Installation Where installation is required, Contractor shall be responsible for placing and installing the product in the required locations at no additional charge, unless otherwise designated on the Contract or purchase order. Contractor’s authorized product and price list shall clearly and separately identify any additional installation charges. All materials used in the installation shall be of good quality and shall be free of defects that would diminish the appearance of the product or render it structurally or operationally unsound. Installation includes the furnishing of any equipment, rigging, and materials required to install or replace the product in the proper location. Contractor shall protect the site from damage and shall repair damages or injury caused during installation by Contractor or its employees or agents. If any alteration, dismantling, excavation, etc., is required to achieve installation, the Contractor shall promptly restore the structure or site to its original condition. Contractor shall perform installation work so as to cause the least inconvenience and interference with Customers and with proper consideration of others on site. Upon completion of the installation, the location and surrounding area of work shall be left clean and in a neat and unobstructed condition, with everything in satisfactory repair and order.

  • Interfaces GTE provides the CLECs with choices for access to OSS pre-ordering, ordering, maintenance and repair systems. Availability of the interfaces is fundamental to the CLEC being able to effectively do business with GTE. Additionally, in many instances, CLEC personnel must work with the service personnel of GTE. Measurements in this category assess the availability to the CLECs of systems and personnel at GTE work centers.

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