Common use of Recovery Objectives Clause in Contracts

Recovery Objectives. 6.2.1.1 Recovery time objective (RTO) RTOs will be determined by individual Eligible Users and shall be stated in their statements of work. Respondents must be able to provide solutions that meet multiple RTO‘s both within a particular agency and for multiple agencies/eligible users. Respondent shall propose RTOs that support the following: Length of time to restore mission critical functions o Some agencies, such as those that support law enforcement or health care to special needs patients, will require a faster uptime requirement than others. Length of time to restore business critical functions o Business critical functions may require an uptime in a matter of hours. Length of time required for the entire system to be fully functioning o These functions may require an uptime in days or weeks depending upon the applications and the frequency of use. 6.2.1.2 Recovery Point Objective (RPO) RPOs will be determined by individual Eligible Users and shall be stated in their statements of work. Respondents must be able to provide solutions that meet multiple RPO‘s both within a particular agency and for multiple agencies/eligible users. Respondents shall propose RPOs that support the following: Point in time acceptable for mission critical functions o Some applications will accept minimal to no data loss Point in time acceptable for business critical functions o Business critical functions may accept some data loss Point in time acceptable for all remaining programs to be restored o More data loss may be acceptable 6.2.1.3 Network Recovery Objective (NRO) NRO will be determined by the individual Eligible Users and shall be stated in their statements of work. Respondents shall propose NRO‘s to cover any of the following: Establishing alternate communications links Reconfiguring Internet services Setting alternate TCP/IP addresses Other items necessary to make the network recovery transparent to customers