Regular reporting. As part of the fulfilment of this Agreement and provisioning of the service, the following reports will be provided: Report title Contents Frequency Produced by Delivery Services Performance Report The document provides the overall assessment of service performance (per month) and SLA target performance achieved during last 6 months Every six months Provider Email to the Customer Scientific Publications report The document provides list of scientific publications benefiting from the Service. Yearly and with the Agreement ending. Customer During satisfaction review Platform Service report The document provides usage records (resources used, users) of the Customer service during last 6 months Yearly and with the Agreement ending. Customer During satisfaction review All reports shall follow predefined templates13.
Appears in 7 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Regular reporting. As part of the fulfilment of this Agreement and provisioning of the service, the following reports will be provided: Report title Contents Frequency Produced by Delivery Services Performance Report The document provides the overall assessment of service performance (per month) and SLA target performance achieved during last 6 months Every six months Provider Email to the Customer Scientific Publications report The document provides list of scientific publications benefiting from the Service. Yearly and with the Agreement ending. Customer During satisfaction review Platform Service report The document provides usage records (resources used, users) of the Customer service during last 6 months Yearly and with the Agreement ending. Customer During satisfaction review All reports shall follow predefined templates13templates21.
Appears in 5 contracts
Regular reporting. As part of the fulfilment of this Agreement and provisioning of the service, the following reports will be provided: Report title Contents Frequency Produced by Delivery Services Performance Report The document provides the overall assessment of service performance (per month) and SLA target performance achieved during last 6 months Every six months Provider Email to the Customer Scientific Publications report The document provides list of scientific publications benefiting from the Service. Yearly and with the Agreement ending. Customer During satisfaction review Platform Service report The document provides usage records (resources used, users) of the Customer service during last 6 months Yearly and with the Agreement ending. Customer During satisfaction review All reports shall follow predefined templates13templates11.
Appears in 3 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Regular reporting. As part of the fulfilment of this Agreement and provisioning of the service, the following reports will be provided: Report title Contents Frequency Produced by Delivery Services Performance Report The document provides the overall assessment of service performance (per month) and SLA target performance achieved during last 6 months Every six months Provider Email to the Customer Scientific Publications report The document provides list of scientific publications benefiting from the Service. Yearly and with the Agreement ending. Customer During satisfaction review Platform Service report The document provides usage records (resources used, users) of the Customer service during last 6 months Yearly and with the Agreement ending. Customer During satisfaction review All reports shall follow predefined templates13templates15.
Appears in 2 contracts
Regular reporting. As part of the fulfilment of this Agreement and provisioning of the service, the following reports will be provided: Report title Contents Frequency Produced by Delivery Services Performance Report The document provides the overall assessment of service performance (per month) and SLA target performance achieved during last 6 months Every six months Provider Email to the Customer Scientific Publications report The document provides list of scientific publications benefiting from the Service. Yearly and with the Agreement ending. Customer During satisfaction review Platform Service report The document provides usage records (resources used, users) of the Customer service during last 6 months Yearly and with the Agreement ending. Customer During satisfaction review All reports shall follow predefined templates13.templates16. 16 xxxxx://xxxxxxxxx.xxx.xx/document/2748
Appears in 1 contract
Samples: Service Level Agreement
Regular reporting. As part of the fulfilment of this Agreement and provisioning of the service, the following reports will be provided: Report title Contents Frequency Produced by Delivery Services Performance Report The document provides the overall assessment of service performance (per month) and SLA target performance achieved during last 6 months Every six months Provider Email to the Customer Scientific Publications report The document provides list of scientific publications benefiting from the Service. Yearly and with the Agreement ending. Customer During satisfaction review benefiting from the Service. Platform Service report The document Yearly and with the Customer During satisfaction report provides usage Agreement ending. review records (resources used, users) of the Customer service during last 6 months Yearly and with the Agreement ending. Customer During satisfaction review All reports shall follow predefined templates13templates21.
Appears in 1 contract
Samples: Service Level Agreement
Regular reporting. As part of the fulfilment of this Agreement and provisioning of the service, the following reports will be provided: Report title Contents Frequency Produced by Delivery Services Performance Report The document provides the overall assessment of service performance (per month) and SLA target performance achieved during last 6 months Every six months Provider Email to the Customer achieved during last 6 months Scientific Publications report The document provides list of scientific publications benefiting from the Service. Yearly and with the Agreement ending. Customer During satisfaction review Platform Service report The document provides usage records (resources used, users) of the Customer service during last 6 months Yearly and with the Agreement ending. Customer During satisfaction review All reports shall follow predefined templates13.
Appears in 1 contract
Samples: Service Level Agreement
Regular reporting. As part of the fulfilment of this Agreement and provisioning of the service, the following reports will be provided: Report title Contents Frequency Produced by Delivery Services Performance Report The document provides the overall assessment of service performance (per month) and SLA target performance achieved during last 6 months Every six months Provider Email to the Customer Scientific Publications report The document provides list of scientific publications benefiting from the Service. Yearly and with the Agreement ending. Customer During satisfaction review Platform Service report The document provides usage records (resources used, users) of the Customer service during last 6 months Yearly and with the Agreement ending. Customer During satisfaction review All reports shall follow predefined templates13templates12.
Appears in 1 contract
Samples: Service Level Agreement