Relationship With Support Partners. 11.1 The Client shall:
11.1.1 promptly after the Effective Date provide the Supplier with details of all Support Partners;
11.1.2 procure that the Supplier is provided with such access to and assistance from all Support Partners as is set out in the Service Level Agreement or otherwise agreed by the parties for the purposes of providing the Services; and
11.1.3 procure that all Support Partners shall co-operate fully with the Supplier as reasonably required for the purposes of providing the Services.
11.2 The Client shall take reasonable steps to procure that its Support Partners:
11.2.1 fully understand the scope of the Support Services provided by the Supplier;
11.2.2 where applicable, are made aware of their confidentiality and non- disclosure obligations in accordance with clause 18.2;
11.2.3 raise any issues relating to the Supported Software, including any Incidents, on the Client's behalf with the Supplier in the first instance in accordance with the Service Level Agreement; and
11.2.4 do not raise any such issues or Incidents with Oracle without the prior written consent of the Supplier.
11.3 Where any issue or incident is raised by a Support Partner with the Supplier under clause 11.2, the Supplier shall provide Support Services to the Support Partner (including, where appropriate, by providing any Fixes) on the behalf of the Client.
Relationship With Support Partners
