Common use of Release Management Clause in Contracts

Release Management. The purpose of Release Management is to build, test and deliver the capability to provide the specified Services and that will accomplish the stakeholders’ requirements and deliver the intended objectives, and to establish effective use, delivery and support of the Service and its underpinning technologies and processes. Service Provider’s responsibilities include: 1. Facilitate and lead in the development and documentation of processes with Service Provider and other Service Component Provider(s). 2. Develop and establish a Release and distribution process so that each Change to Services is controlled, tested, traceable, authorized, and implemented in a structured manner. 3. Support information exchange between and among Service Provider and other Service Component Provider(s), DIR and DIR Customer to improve end-to-end Release Management. 4. Validate that the Release Management process provides an audit trail that meets the legislative and policy requirements to which DIR and DIR Customer must comply. 5. Integrate Service Provider’s Release Management process with the Release Management processes of DIR Customers and other Service Component Provider(s). 6. Integrate Service Provider’s Release Management process with the other Service Management processes, including Incident Management, Problem Management, Change Management, and Configuration Management. 7. Support Release Management activities across all Service Provider and Service Component Provider(s) functions that provide Services to DIR and DIR Customers. 8. Communicate and coordinate the Release Management processes, policies and procedures within Service Provider’s own organization, other Service Component Provider(s), DIR, and DIR Customers. 8.1. Provide on-going methods for training Service Provider staff, other Service Component Provider(s), DIR, and DIR Customers on the Release Management Process. 9. Define Release Management Policies and procedures, as approved by DIR, which set the objectives, scope and principles that will ensure the success of the Release Management Process. 9.1. Routinely verify the effective compliance with the Release Management Policies and Procedures by Service Provider and other Service Component Provider(s). 10. Cooperate and work with Service Component Provider(s) to maintain the Release Management Plan that is agreed to by DIR. 10.1. Routinely verify the effective execution of the Release Management Plan, by Service Provider and other Service Component Provider(s).

Release Management. The purpose of Release Management is to build, test and deliver the capability to provide the specified Services and that will accomplish the stakeholders’ requirements and deliver the intended objectives, and to establish effective use, delivery and support of the Service and its underpinning technologies and processes. Service Provider’s Provider responsibilities include: 1. Facilitate Actively participate in work with the MSI to develop and lead in the development and documentation of processes with Service Provider and other Service Component Provider(s)document processes. 2. Develop Cooperate with MSI in developing and establish establishing a Release and distribution process so that each Change to Services is controlled, tested, traceable, authorized, and implemented in a structured manner. 3. Support Actively cooperate in information exchange between and among the Service Provider and Provider, the MSI, other DCS Service Component Provider(s), DIR and DIR Customer to improve end-to-end Release Management. 4. Validate that Facilitate the transparency of Release Management process provides an through appropriate processes to provide a complete audit trail that meets for the MSI to meet the legislative and policy requirements to which DIR and DIR Customer must comply. 5. Integrate Service Provider’s Provider Release Management process with the MSI’s Release Management processes of DIR Customers process and other Service Component Provider(s)systems. 6. Integrate Service Provider’s Release Management process with the other Service Management processes, including especially Incident Management, Problem Management, Change Management, and Configuration Management. 7. Support Coordinate Release Management activities across all Service Provider functions and other Service Component Provider(s) functions that provide Services to DIR and DIR Customers. 8. Communicate and coordinate the Release Management processes, processes and policies and procedures within Service Provider’s Provider own organization, other and as appropriate to DCS Service Component Provider(s), DIR, and DIR Customers. 8.1. Provide on-going methods for training Service Provider staff, other Service Component Provider(s), DIR, and DIR Customers on the Release Management ProcessProviders associated with Services. 9. Define Actively participate in defining Release Management Policies and procedures, as approved by DIR, which set the objectives, scope and principles principals that will ensure the success of the Release Management Process. 9.1. Routinely verify the Provide effective compliance and agreed mechanisms for properly complying with the Release Management Policies and Procedures by Service Provider and other Service Component Provider(s)Process. 10. Cooperate Create and work with Service Component Provider(s) to maintain the a Release Management Plan that is agreed to by DIR. 10.1. Routinely verify the effective execution of the Release Management Plan, by Service Provider and other Service Component Provider(s).