REMOTE HANDS PACKAGE Sample Clauses

REMOTE HANDS PACKAGE. 12.1. If the Customer has ordered a Remote Hands Services package (a “Remote Hands Package”), and such order has been accepted by Leaseweb, Customer shall be entitled to the number of minutes of Remote Hands Services included in the relevant Remote Hands Package. 12.2. The table below sets forth the Time Included of Remote Hands Services in each respective Remote Hands Package. Free phone support 24/7 24/7 Response time 12 HOURS 4 HOURS Self Service Center √ √ Support Minutes Included* - 30 minutes/month * Support minutes are per month and do not transfer to the next month. 12.3. Unused minutes of the Remote Hands Package are non-refundable and shall not transfer to following months. 12.4. Subject to the Contract Modification Procedure, Customer shall be entitled to request an upgrade or downgrade the Remote Hands Package. Leaseweb may accept or decline this request for the upgrade or downgrade in its sole and absolute discretion. 12.5. If no Remote Hands Package is ordered by Customer, Customer will, in connection with its Colocation Services, by default receive Remote Hands Services on the basis of Leaseweb’s level “Basic”. 12.6. Customer may, at any time during the Term, request an upgrade of its Remote Hands Package level. Clause 5 of the Sales Terms and Conditions shall apply to such upgrade request. The chosen Remote Hands Package level may only be downgraded at the Initial Term or a renewal terms (as applicable).
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REMOTE HANDS PACKAGE. 12.1. If the Customer has ordered a Remote Hands Services package (a “Remote Hands Package”), and such order has been accepted by Leaseweb, Customer shall be entitled to the number of minutes of Remote Hands Services included in the relevant Remote Hands Package. 12.2. The table below sets forth the Time Included of Remote Hands Services in each respective Remote Hands Package. Free phone support 24/7 24/7 24/7 24/7 24/7 Response time 12 HOURS 4 HOURS 2 HOURS 1 HOURS 30 MINUTES Self Service Center √ √ √ √ √ Support Minutes Included* - 30 minutes/month 60 minutes/month 90 minutes/month 120 minutes/month * Support minutes are per month and do not transfer to the next month. 12.3. Unused minutes of the Remote Hands Package are non-refundable and shall not transfer to following months. 12.4. Subject to the Contract Modification Procedure, Customer shall be entitled to request an upgrade or downgrade the Remote Hands Package. Leaseweb may accept or decline this request for the upgrade or downgrade in its sole and absolute discretion. 12.5. If no Remote Hands Package is ordered by Customer, Customer will, in connection with its Colocation Services, by default receive Remote Hands Services on the basis of Leaseweb’s level “Basic”. 12.6. Customer may, at any time during the Term, request an upgrade of its Remote Hands Package level. Clause 5 of the Sales Terms and Conditions shall apply to such upgrade request. The chosen Remote Hands Package level may only be downgraded at the Initial Term or a renewal terms (as applicable).
Sample 1

Related to REMOTE HANDS PACKAGE

  • Remote Work Remote work is the practice of performing required job functions from home or another management-approved location. Any employee who believes that all or part of their position is suitable for remote work may request to work remotely by submitting a written request to their supervisor. The Employer will evaluate the employee's request, and will approve or deny the request in writing. Employees whose requests to work remotely are approved may be required to sign an agreement confirming expectations regarding their schedule, timekeeping, remote work environment, data/information security and other matters specific to their position.

  • Remote Access Access to and use of the Data over the State Governmental Network (SGN) or Secure Access Washington (SAW) will be controlled by DSHS staff who will issue authentication credentials (e.g. a Unique User ID and Hardened Password) to Authorized Users on Contractor’s staff. Contractor will notify DSHS staff immediately whenever an Authorized User in possession of such credentials is terminated or otherwise leaves the employ of the Contractor, and whenever an Authorized User’s duties change such that the Authorized User no longer requires access to perform work for this Contract.

  • Preparatory Contract Negotiations Meetings Where operational requirements permit, the Employer will grant leave without pay to an employee to attend preparatory contract negotiations meetings.

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