Remote Programming Fair Usage Policy Sample Clauses

Remote Programming Fair Usage Policy. Remote work assumes there is a remote access connection. Remote work is not charged for but is subject to a „fair usage policy‟ based on 1 request per £100.00 of the support contract value (excluding software assurance). This is calculated annually. VSL reserve the right to re-classify any such requests if the work required is deemed to be sufficiently complicated or detailed (perhaps with a need for live testing) as to require a site visit. VSL limit the programming to take no longer than 30 minutes per request without charge. In this situation a quote will be provided for the customers‟ approval.
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