Common use of Report on Performance Clause in Contracts

Report on Performance. The HCRA shall report results for each performance measure as set out in the business plan. If the target has not been met, the HCRA shall explain why achievement was not possible in that fiscal year. (a) Performance Statistics: When possible, statistical reports should be in chart form to facilitate comparisons over time. The HCRA may include any statistics it considers relevant to its administration of the Delegated Provisions in this section. Performance statistics reported should, at a minimum, include: • The activities completed over the prior year which reflect the activity measures in the business plan; • The outcome results achieved in the previous year, which reflect performance against outcome measures and targets established in the business plan, in these areas: o Compliance and enforcement, such as registration and licensing, complaint resolution, inspections, investigations, prosecutions; o Efficiency, such as turn-around times for licensing, complaints, inspections, discipline; and o Education and awareness initiatives, and handling of complaints; (b) Review of Legislation, By-Law and Policy Changes: Outline any changes made to the Act and regulations, the HCRA by-laws or policies during the fiscal year. (c) French Language Services: Report on the provision of French language services pursuant to section 28 of the Act, including how those services were provided, the total number of inquiries that were received in French during the reporting period, and any other statistics that the HCRA considers relevant. (d) Complaint Handling Process and Outcomes: Review of the complaint handling and dispute resolution processes provided by the HCRA including outcomes, appeal procedures and information to the public on how to register complaints against licensees and against the HCRA. (e) Accessible Goods, Services, or Facilities: Report on the provision of accessible goods, services or facilities pursuant to the Accessibility for Ontarians with Disabilities Act, 2005, including how those goods, services or facilities were provided, the total number of inquiries that were received for accessible goods, services or facilities during the reporting period, and any other statistics that the HCRA considers relevant.

Report on Performance. The HCRA BAO shall report results for each performance measure as set out in the business plan. If the target has not been met, the HCRA BAO shall explain why achievement was not possible in that fiscal year. (a) Performance Statistics: When possible, statistical reports should be in chart form to facilitate comparisons over time. The HCRA BAO may include any statistics it considers relevant to its administration of the Delegated Provisions Designated Legislation in this section. Performance statistics reported should, at a minimum, include: • o The activities completed over the prior year which reflect the activity measures in the business plan; • o The outcome results achieved in the previous year, which reflect performance against outcome measures and targets established in the business plan, in these areas: o Compliance and enforcement, such as registration and licensing, complaint resolution, inspections, investigations, prosecutions; o Efficiency, such as turn-around times for licensing, complaints, inspections, discipline; and o Education and awareness initiatives, and handling of complaints; (b) Review of Legislation, By-Law and Policy Changes: Outline any changes made to the Act and regulations, the HCRA BAO by-laws or policies during the fiscal year. (c) French Language Services: Report on the provision of French language services pursuant to subsection 5.2(16) of this Agreement or section 28 13.8 of the ActSCSAA, as applicable, including how those services were provided, the total number of inquiries that were received in French during the reporting period, and any other statistics that the HCRA BAO considers relevant. (d) Complaint Handling Process and Outcomes: Review of the complaint handling and dispute resolution processes provided by the HCRA BAO including outcomes, appeal procedures and information to the public on how to register complaints against licensees and against the HCRABAO. (e) Accessible Goods, Services, or Facilities: Report on the provision of accessible goods, services or facilities pursuant to the Accessibility for Ontarians with Disabilities Act, 2005, including how those goods, services or facilities were provided, the total number of inquiries that were received for accessible goods, services or facilities during the reporting period, and any other statistics that the HCRA BAO considers relevant.

Report on Performance. The HCRA TICO shall report results for each performance measure as set out in the business plan. If the target has not been met, the HCRA TICO shall explain why achievement was not possible in that fiscal year. (a) Performance Statistics: When possible, statistical reports should be in chart form to facilitate comparisons over time. The HCRA TICO may include any statistics it considers relevant to its administration of the Delegated Provisions Act in this section. Performance statistics reported should, at a minimum, include: • The activities completed over the prior year which reflect the activity measures in the business plan; • The outcome results achieved in the previous year, which reflect performance against outcome measures and targets established in the business plan, in these areas: o Compliance and enforcement, such as registration and licensingregistration, complaint resolution, inspections, investigations, prosecutions; o Efficiency, such as turn-around times for licensingregistration, complaints, inspections, discipline; and o Education and awareness initiatives, and handling of complaints; (b) Review of Legislation, By-Law and Policy Changes: Outline any changes made to the Act and regulations, the HCRA TICO by-laws or policies during the fiscal year. (c) French Language Services: Report on the provision of French language services pursuant to subsection 5.2 (16) of this Agreement and section 28 13.8 of the ActSCSAA, including how those services were provided, the total number of inquiries that were received in French during the reporting period, and any other statistics that the HCRA TICO considers relevant. (d) Complaint Handling Process and Outcomes: Review of the complaint handling and dispute resolution processes provided by the HCRA TICO including outcomes, appeal procedures and information to the public on how to register complaints against licensees registrants and against the HCRATICO. (e) Accessible Goods, Services, or Facilities: Report on the provision of accessible goods, services or facilities pursuant to the Accessibility for Ontarians with Disabilities Act, 2005, including how those goods, services or facilities were provided, the total number of inquiries that were received for accessible goods, services or facilities during the reporting period, and any other statistics that the HCRA TICO considers relevant.

Report on Performance. The HCRA CMRAO shall report results for each performance measure as set out in the business plan. If the target has not been met, the HCRA CMRAO shall explain why achievement was not possible in that fiscal year. (a) Performance Statistics: When possible, statistical reports should be in chart form to facilitate comparisons over time. The HCRA CMRAO may include any statistics it considers relevant to its administration of the Delegated Provisions Act in this section. Performance statistics reported should, at a minimum, include: • The activities completed over the prior year which reflect the activity measures in the business plan; • The outcome results achieved in the previous year, which reflect performance against outcome measures and targets established in the business plan, in these areas: o Compliance and enforcement, such as registration and licensing, complaint resolution, inspections, investigations, prosecutions; o Efficiency, such as turn-around times for licensing, complaints, inspections, discipline; and o Education and awareness initiatives, and handling of complaints; (b) Review of Legislation, By-Law and Policy Changes: Outline any changes made to the Act and regulations, the HCRA CMRAO by-laws or policies during the fiscal year. (c) French Language Services: Report on the provision of French language services pursuant to to, as applicable, subsection 5.2(16) of this Agreement or section 28 13.8 of the ActSCSAA, including how those services were provided, the total number of inquiries that were received in French during the reporting period, and any other statistics that the HCRA CMRAO considers relevant. (d) Complaint Handling Process and Outcomes: Review of the complaint handling and dispute resolution processes provided by the HCRA CMRAO including outcomes, appeal procedures and information to the public on how to register complaints against licensees and against the HCRACMRAO. (e) Accessible Goods, Services, or Facilities: Report on the provision of accessible goods, services or facilities pursuant to the Accessibility for Ontarians with Disabilities Act, 2005, including how those goods, services or facilities were provided, the total number of inquiries that were received for accessible goods, services or facilities during the reporting period, and any other statistics that the HCRA CMRAO considers relevant.