REPORTING AND MEETINGS. 9.1 The Provider shall attend meetings with a Framework User as the relevant Framework User may request. 9.2 The Provider shall attend performance review meetings with the Council as the Council shall request. 9.3 The Provider shall submit the Management Information to the Council set out in Schedule 7 throughout the Term quarterly in respect of any Contract entered into with the Council. Failure to supply the Management Information shall constitute a Material Breach under clause 15.1(a). 9.4 The Council may share the Management Information supplied by the Provider with any Other Contracting Body. 9.5 The Council may make changes to the nature of the Management Information that the Provider is required to supply and shall give the Provider at least thirty (30) calendar days written notice of any changes. 9.6 During the term of the Agreement the Provider shall look for and seek to achieve continuous improvement in the quality of the Services. 9.7 At no cost to the Council the Provider shall attend meetings in relation to the Services with the Council and/or with other providers engaged by the Council as the Council shall request. 9.8 The Provider shall provide to the Council written reports in such form as approved by the Council to capture performance details as prescribed in the Specification and or KPIs. 9.9 Notwithstanding the obligations in the Agreement the Provider shall send to the Council as and when requested to do so by the Council all correspondence and documents sent or received by the Provider, and of all minutes of meetings relating to the Contract. 9.10 The Provider shall provide annual service review reports, to be delivered on the date of each anniversary of the Commencement Date, and provide information detailing: (a) the Services undertaken; (b) Service User satisfaction; (c) emerging best practice; (d) details of how the Contract and any partnership methods are working; and (e) recommendations for continuous improvement in both service delivery and contract operations. 9.11 At the request of a Framework User the Provider shall develop and comply with Quality Improvement Plan, in consultation with the Framework User, to improve the quality of the Service. Failure to comply with this clause 9.11 shall constitute a material breach under clause 15.1(a)
Appears in 3 contracts
Samples: Open Framework Agreement, Framework Agreement, Framework Agreement
REPORTING AND MEETINGS. 9.1 The Provider shall attend meetings with a Framework User as the relevant Framework User may request.
9.2 The Provider shall attend performance review meetings with the Council as the Council shall request.
9.3 The Provider shall submit the Management Information to the Council set out in Schedule 7 8 throughout the Term quarterly in respect of any Contract entered into with the Council. Failure to supply the Management Information shall constitute a Material Breach under clause 15.1(a16.1(a).
9.4 The Council may share the Management Information supplied by the Provider with any Other Contracting Body.
9.5 The Council may make changes to the nature of the Management Information that the Provider is required to supply and shall give the Provider at least thirty (30) calendar days written notice of any changes.
9.6 During the term of the Agreement the Provider shall look for and seek to achieve continuous improvement in the quality of the Services.
9.7 At no cost to the Council the Provider shall attend meetings in relation to the Services with the Council and/or with other providers engaged by the Council as the Council shall request.
9.8 The Provider shall provide to the Council written reports in such form as approved by the Council to capture performance details as prescribed in the Specification and or KPIs.
9.9 Notwithstanding the obligations in the Agreement the Provider shall send to the Council as and when requested to do so by the Council all correspondence and documents sent or received by the Provider, and of all minutes of meetings relating to the Contract.
9.10 The Provider shall provide annual service review reports, to be delivered on the date of each anniversary of the Commencement Date, and provide information detailing:
(a) 9.10.1 the Services undertaken;
(b) 9.10.2 Service User satisfaction;
(c) 9.10.3 emerging best practice;
(d) 9.10.4 details of how the Contract and any partnership methods are working; and
(e) 9.10.5 recommendations for continuous improvement in both service delivery and contract operations.
9.11 At the request of a Framework User the Provider shall develop and comply with Quality Improvement Plan, in consultation with the Framework User, to improve the quality of the Service. Failure to comply with this clause 9.11 shall constitute a material breach under clause 15.1(a16.1(a)
Appears in 1 contract
Samples: Open Framework Agreement for the Provision of Homecare Services