Resident Relations. The Provider will establish policies and procedures to: a. select Residents in an open, fair, consistent and non-discriminatory way; b. serve Residents promptly and courteously, with clear and informative communication; c. provide each Resident with access to information concerning that Resident and protect the privacy of Residents; and d. develop an appeals process for Resident related issues. The process must be transparent and accessible for all applicants and Residents.
Appears in 5 contracts
Samples: Supportive Housing Fund Operator Agreement, Expansion Operator Agreement, Operator and Support Services Agreement
