Resolution of Issues. Resolution of a technical support issue is defined as accomplishing any one of the following: (i) providing a reasonable solution to the issue; (ii) providing a reasonable work-around to the issue; (iii) determination by Qubit that the issue is an enhancement request and forwarding the request to Qubit Products Management for future consideration; or (iv) escalation by Qubit Client Care of the incident/product defect to Qubit Engineering for review. Qubit Client Care will make reasonable efforts to resolve the issue but Qubit cannot guarantee that every issue will be resolved.
Appears in 11 contracts
Samples: Master Service Agreement, Master Service Agreement, Master Service Agreement
