Responding to City Calls or Email. Contractor shall address all voicemail and email correspondence with a return call or email to the City within one hour if the City contacted the Contractor between 7:00 a.m. and 3:30 p.m. and by 9:00 a.m. the next business day if the call or email was made after 3:30 p.m. or during non-working hours.
