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Customer Service Requirements Sample Clauses

Customer Service Requirements. Licensees shall provide responsive and high quality customer service related to the Licensed Products. All employees of Licensees shall be knowledgeable and courteous in answering customer service inquiries and resolving Complaints regarding the Licensed Products. Licensees’ Customer Service will also meet the requirements and metrics set forth on Attachment U.
Customer Service RequirementsThe Contractor must offer sufficient customer service support to ensure timely delivery, competent technical support for the products, and profession and timely response and resolution to any issues.
Customer Service RequirementsThe Contractor shall: a. Provide a toll free number for scheduling medically necessary transportation. A local telephone number may also be provided for those clients within the local calling area. b. Provide customer services that are professional, prompt, courteous, customer-friendly, and responsive to clients. c. Promptly answer telephone calls placed to the Contractor’s Customer Service Center during normal business hours, from Monday through Friday, eight (8) hours a day. The Contractor may need to surpass these minimums in order to assure adherence to service standards. d. Accept trip requests by phone and facsimile transmission, and may accept trip requests by secure online website or other secured electronic means that meet the security requirements as established by DSHS. e. Give DSHS written notice of any requested day(s) of closure at least thirty (30) calendars prior to the requested day of closure. DSHS reserves the right to deny these requests. f. The Contractor may: (1) Close the Customer Service Center in observance of the following ten (10) Washington State observed legal holidays as defined by RCW 1.16.050: New Year’s Day, Xxxxxx Xxxxxx Xxxx’x Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Veterans’ Day, Thanksgiving Day and the Friday following, and Christmas Day. (2) Use a phone answering machine or electronic voice mail as options to the client; however, clients shall be given the option of staying in a queue to reach a staff person. (3) Utilize an automated pre-appointment call-out system (i.e. a system that automatically reminds clients of their upcoming scheduled trips).
Customer Service RequirementsThe dealer must abide by the following requirements to ensure that Body Glide customers receive good customer service: 1. You must be familiar with the proper use and benefits of all Products and be able to answer consumer questions about the Products. 2. You must cooperate with Body Glide in the event of any recall or other consumer information dissemination effort. 3. You must cooperate with Body Glide in any investigation by Body Glide of a quality issue regarding the Products reported by a customer.
Customer Service Requirements. This section describes the minimal amount of Customer service required and shall not limit the Contractor in providing expanded Customer service. The City requires responsive, friendly Customer service at all times, in all other forms of communication, including interactions by haulers/crews on the Collection route, interactions on the phone, emails, social media, and websites.
Customer Service Requirements. The following requirements apply toward Customer Service: (a) Contractor shall have at a minimum one primary and one secondary representative who will be knowledgeable on the contractual requirements and will serve as the dedicated points of contact. (b) Contractor representatives must be available for customer service calls during standard business hours (8 a.m. to 5 p.m. PST Monday through Friday). (c) Contractor representatives must respond to Purchaser inquiries within one business day. (d) In addition to Contractor representatives, Contractor shall have a dedicated, U.S. based staff for customer service calls, who are familiar with the contract and its pricing parameters. Customer service must be available to take calls and respond to e-mails, Monday through Friday, during the hours of 8 am to 5 pm PST. (e) Contractor shall have dedicated staff available for online web collaboration and technical support via phone, Monday through Friday, during the hours of 8 am to 5 pm PST. (f) Contractor will have sufficient help desk resources to provide technical assistance Purchasers using the website. Contractor will provide online customer service support which enables real-time, online interaction with Customer Service through instant messaging, live log-on assistance, or other web collaboration.
Customer Service Requirements. Manager shall endeavor to maintain polite businesslike relations with the residents and customers of the Project and the members of FLCC and FLCA. Service requests shall be received, logged and considered in systematic fashion in order to show the action taken with respect to each. A record of service requests shall be maintained by Manager for reasonable inspection by Owner. Manager shall use its reasonable good faith efforts and due diligence to secure full compliance by customers with the terms and conditions of their respective contracts and agreements. Manager shall not knowingly take any action which would violate any customer's or member's contract, and shall promptly deliver to Owner any notice of default received from a customer or member, and use its reasonable good faith efforts and due diligence to cure such default. Manager shall perform all duties of the Owner under each contract so that such contract shall remain in full force and effect and so that no claim of default shall be made against Owner by reason of Manager's acts or omissions. In the event Manager incorrectly bills any customer or member for less than the full amount of monies payable under any contract or agreement, or any member of FLCA for any assessments or other monies due under the CC&R's, Manager shall promptly take all reasonable steps to collect all unpaid monies. Manager shall institute and coordinate such legal proceedings as Manager may elect to collect any such unpaid monies or other monies due to Owner, provided, however, that Owner shall retain final authority over the conduct of any such proceedings. Manager shall have no obligation to institute in its name, or in Owner's name, any legal proceedings, but Manager, at Owner's written request, and at Owner's expense to the extent any travel or out of pocket expenses are incurred, will assist Owner in any proceedings relating to the Project and instituted in Owner's name, which assistance will include, without limitation, coordinating and participating in such proceedings with Owner's counsel, all without additional cost to Owner.
Customer Service RequirementsThe Contractor must a) Provide In-person Interpreter Services through direct written subcontracts with spoken and sign language interpreters b) Provide on-demand and pre-scheduled Interpreter Service Requests. c) Provide DSHS Authorized, Certified or Recognized Interpreters through direct written subcontracts with spoken Interpreters. d) Provide RID certified interpreters through direct written subcontracts with sign language interpreters; e) Verify client eligibility, process, schedule, assign, and manage requests utilizing web-based technology, Sunday through Saturday twenty-four (24) hours a day and seven (7) days a week. f) Requests submitted outside of automated system such as: email, telephone or facsimile transmission technologies will be processed no later than the next business day, Monday through Friday, 8:00 a.m. to 5:00 p. m., Pacific Time. g) Provide a local and toll-free number for Authorized Requestors. h) Provide a local and toll-free number for subcontracted interpreters. i) Provide staff and telephone lines to achieve ninety percent (90%) of all incoming calls, including hearing-impaired system calls, to be answered within thirty (30) seconds. j) A phone answering machine or electronic voice mail may be used when offered as an option to the Requestor; however, Requestors shall be given the option of staying in queue to reach a staff person during regular business hours. k) Provide staff to process, schedule, assign, manage and monitor the web-based/online scheduling system, email, telephone or facsimile transmission requests. l) Remit amounts due to Interpreters no later than fifteen (15) business days after receipt of the payment for Interpreter Services from HCA and seven (7) business days from DSHS. m) Utilize and complete the appointment record form either electronically or in paper for all appointments and encounters. The appointment record form will be made available on the HCA website to Requestors and Interpreters. n) Ensure Authorized Requestors document the arrival and departure times of the interpreter and the appointment start and end times. This may be completed electronically or in paper o) Provide technology solutions for check in/out such as cell phone applications, tablets, Quick Response Code (QR) or other solutions that meet the needs of Authorized Requestors and/or subcontracted Interpreters. p) Monitor technology solutions and implement changes or new technologies to improve the check in/out process q) Upon receipt of...
Customer Service Requirements. (a) Contractor’s Customer service office and call center will be accessible by a local area code and prefix phone number. Customer service representatives will be available through Contractor’s call center during office hours for communication with Customers and MMBC representatives. Customer calls will be taken during office hours by a person, not by voice mail. During all non-office hours for the call center, Contractor will have an answering or voice mail service available to record messages from all incoming telephone calls, and include in the message an emergency telephone number for Customers to call outside of normal office hours in case of an emergency. (b) Contractor will maintain a twenty-four (24) hour emergency telephone number for use by MMBC. Contractor will have a representative, or an answering service to contact such representative, available at such emergency telephone number for MMBC-use during all hours, including normal office hours. (c) Contractor’s Customer service representatives will have instantaneous electronic access to Customer service data and history to assist them in providing excellent Customer service.
Customer Service Requirements. It is the Contractor’s responsibility to ensure that a high quality of customer service is provided in the delivery of the Lawn Maintenance services outlined in this contract. Calls and complaints will be recorded and forwarded to the Contractor.