Common use of Retail Clause in Contracts

Retail. Key Service Quality Measurements Notes -------------------------------------------------------------------------------- Pre-Order Process: -------------------------------------------------------------------------------- 1. Pre-Order Response Time: -------------------------------------------------------------------------------- o a. Customer Service Records -------------------------------------------------------------------------------- o b. Other Pre-Order (Aggregate of the following): o Due Date Availability o Product & Service Availability Information o Address Validation o Telephone number availability and reservation -------------------------------------------------------------------------------- Provisioning Process -------------------------------------------------------------------------------- 8. Average Interval - Offered -------------------------------------------------------------------------------- POTS: o Avg. Interval Offered - Dispatch o Avg. Interval Offered - No Dispatch -------------------------------------------------------------------------------- Specials: o Avg. Interval Offered -------------------------------------------------------------------------------- 9. Average Interval - Completed -------------------------------------------------------------------------------- POTS: o Avg. Interval Completed - Dispatch o Avg. Interval Completed - No Dispatch -------------------------------------------------------------------------------- Specials: o Avg. Interval Completed --------------------------------------------------------------------------------