Routine Maintenance. Routine Maintenance is maintenance and repairs that Pilot deems necessary to ensure proper functioning of the network, Pilot, including by and through its agents or subcontractors, shall perform routine and preventative maintenance, including route patrol and all cable and locate activities as a part of the local “Call Before You Dig” program. Planned network maintenance that does or does not potentially involve the disruption of functionality of the Dark Fiber Service is also considered Routine Maintenance. The nature of such a planned Routine Maintenance activity is such that it can be pre-scheduled so as to allow notification to Customer as appropriate. The Pilot NOC will generally schedule such planned Routine Maintenance outside normal working hours anytime between 12:00 AM to 6:00 AM (local time) seven (7) days a week. Pilot will provide Customer with ten (10) business days prior notice of Routine Maintenance that is service affecting and five (5) business days prior notice of Routine Maintenance that is not service affecting. All maintenance other than Routine Maintenance as described above shall be deemed to be Non-Routine Maintenance.
Appears in 4 contracts
Samples: Master Services Agreement, Master Services Agreement, Master Services Agreement
