Scheduled Maintenance and Unscheduled Outages. Evidon will perform routine scheduled maintenance [1] and give affected customers as much notice as possible. It is only in extremely rare circumstances that routine maintenance causes any down time at all and is typically no more than one (1 ) to five (5 ) minutes in duration. Evidon may from time to time schedule product releases and enhancements in accordance with the terms of the Agreement. Evidon System availability during unscheduled maintenance/outages must comply with the availability service levels as defined in section II.A
Scheduled Maintenance and Unscheduled Outages. Scheduled maintenance requires at least five (5) days prior written notice, as outlined in Appendix B. Unscheduled outages need to comply with Uptime requirements (set forth in Section 1 above) and be reported within 5 working days using the XXX form attached Appendix A.
