Serious level. The Product(s) functionality operates with severely reduced capacity causing significant impact to business operations. If the Error is occurring during the development phase of the Licensee’s product, the Error has serious impacts on the development, integration, or testing, OR several critical modules in the Product(s) are inoperable. A workaround may be available, but severely reduces the Licensee’s productive use of the Product(s).
Appears in 4 contracts
Samples: Support and Update Agreement, Support and Update Agreement, Support and Update Agreement
