Common use of Server Categories Clause in Contracts

Server Categories. The categorization of a server will determine how the Server Services are charged through the Resource Unit Categories. The following Table A provides an overview of server categories and associated Resource Unit Categories, including the Service Tier Matrix (STM) and Hardware Service Charge (HSC). A server that provides multiple functions should be designated to a category based on the servers’ primary functionality. A description of the Resource Unit Categories is provided further in this Section 19.3. Appliances in Consolidated Data Centers have been included in Attachment 4-D as Service Tier Matrix Intel Bronze instances and will only be categorized as Gold or Silver if the DIR Customer requests the increased service support. Appliances in Non-Consolidated Data Centers are not billable through a Resource Unit. The initial hardware purchase will be charged to the DIR Customer utilizing the HSC. Table A: Billable RU Server Categories Category Primary Capability Description Example Resource Unit(s) Application Servers hosting agency business applications Database, Middleware, Webhosting/Web Proxy, Security Apps, Reporting Services and Performance Monitoring Apps, Collaborative (e.g. Sharepoint) STM, HSC Email Servers providing Email Services Exchange, Groupwise, Remote email access proxy, Mail stores Email Account, no HSC* Servers providing single sign-on (federated) access to Microsoft Office 365 Email Services ADFS No RU, no HSC; $4,250 charge per server, incurred at stand up and refresh Enterprise SMTP Relay Servers providing SMTP relay services to internal Mail servers and Application Servers SMTP Mail Relay host Email Account, no HSC File and Print Servers hosting End User corporate file shares or print queue solutions not inclusive of the Enterprise File and Print solution. File Shares, Print Queues STM, HSC Enterprise File and Print Servers hosting End User corporate file shares or print queue solutions as part of the Enterprise File/Print Services RU. File Shares, Print Queues Consolidated File/Print Services RU, no HSC Enterprise Gateway Servers providing End User remote access, and external file sharing. FTP, RAS, BES, Fax STM, HSC Presentation /Terminal Servers provide for the processing of applications which have the presentation layer presented to connected thin PCs Citrix, Terminal Server STM, HSC Identity Managemen t Solutions Systems independent from the Infrastructure Domain Services used to perform Identity Management functions such as define User access or to deliver services customized based on an “identity” or profile Oracle Identity Management, Quest Identity and Access Management, IBM Tivoli Identity and Access Manager STM, HSC Software Distribution Servers providing software distribution, remote management, asset inventory, and image development. Marimba, SMS, Ghost, LanDesk, Altiris, Image Servers Agency push to desktop – STM, HSC SP – Infrastructure – No RU, Provider overhead *During a migration from Consolidated email accounts or Non-Consolidated email accounts to Microsoft Office 365 email accounts, the Charges for Email Servers shall change as described in Section 19.5(c) Infrastructure Servers and related disk and tape storage are not a billable Resource Unit and the cost to the Service Provider should be recovered through the other Server Resource Units. The following Table B provides the server categories and examples of servers considered Infrastructure Servers. Table B: Infrastructure Server Categories Category Primary Capability Description Example Resource Unit(s) Network Servers and appliances that provide DCS network services VPN, LoadBalancer Consolidated Data Centers – Infrastructure – No RU, Provider overhead DIR Customer- requested standalone devices – STM, HSC Non-DCS Network and Non Consolidated – out of scope Domain Services Servers providing End User enterprise authentication and IP/Name resolution. DNS, DHCP, Radius, WINS, Domain Controllers, Active Directory, ISA Infrastructure – No RU, Provider overhead Enterprise Security Servers providing End User enterprise security management (authentication, protection, logging). Consolidated Data Center and Xxxxxxx Data Center Firewall, Server Anti-Virus, Intrusion Detection Infrastructure – No RU, Provider overhead Enterprise Backup Servers providing Third Party Vendor backup solutions. TSM, Legato, Backup Exec, Veritas Infrastructure – No RU, Provider overhead Enterprise Monitoring Servers providing Third Party Vendor monitoring, device fault management or capacity planning services for scope of services. BMC, EMC, Cisco Works, HP OpenView Infrastructure – No RU, Provider overhead Enterprise Scheduling Servers providing Third Party Vendor job scheduling solutions. Maestro, Tivoli Infrastructure – No RU, Provider overhead Software Distribution Servers providing software distribution, remote management, asset inventory, and image development. Marimba, SMS, Ghost, LanDesk, Altiris, Image Servers Agency push to desktop – STM, HSC SP – Infrastructure – No RU, Provider overhead

Server Categories. The categorization of a server will determine how the Server Services are charged through the Resource Unit Categories. The following Table A provides an overview of server categories and associated Resource Unit Categories, including the Service Tier Matrix (STM) and Hardware Service Charge (HSC). A server that provides multiple functions should be designated to a category based on the servers’ primary functionality. A description of the Resource Unit Categories is provided further in this Section 19.3. Appliances in Consolidated Data Centers have been included in Attachment 4-D as Service Tier Matrix Intel Bronze instances and will only be categorized as Gold or Silver if the DIR Customer requests the increased service support. Appliances in Non-Consolidated Data Centers are not billable through a Resource Unit. The initial hardware purchase will be charged to the DIR Customer utilizing the HSC. Table A: Billable RU Server Categories Category Primary Capability Description Example Resource Unit(s) Application Servers hosting agency business applications Database, Middleware, Webhosting/Web Proxy, Security Apps, Reporting Services and Performance Monitoring Apps, Collaborative (e.g. Sharepoint) STM, HSC Email Servers providing Email Services Exchange, Groupwise, Remote email access proxy, Mail stores Email Account, no HSC* Servers providing single sign-on (federated) access to Microsoft Office 365 Email Services ADFS No RUFor DCS Customers with O365 Services acquired through the Microsoft Xxxxxx 000 XXX: Xx XX, no HSCxx XXX; $4,250 charge per server, incurred at stand up and refresh For DCS Customers with O365 Services not acquired through the Microsoft Office 365 OEA: STM, HSC For DCS Customers with O365 Services not acquired through the Microsoft Office 365 OEA bringing existing ADFS servers into scope: STM, Server Installation Fee or HSC** Enterprise SMTP Relay Servers providing SMTP relay services to internal Mail servers and Application Servers SMTP Mail Relay host Email Account, no HSC File and Print Servers hosting End User corporate file shares or print queue solutions not inclusive of the Enterprise File and Print solution. File Shares, Print Queues STM, HSC Enterprise File and Print Servers hosting End User corporate file shares or print queue solutions as part of the Enterprise File/Print Services RU. File Shares, Print Queues Consolidated File/Print Services RU, no HSC Enterprise Gateway Servers providing End User remote access, and external file sharing. FTP, RAS, BES, Fax STM, HSC Presentation /Terminal Servers provide for the processing of applications which have the presentation layer presented to connected thin PCs Citrix, Terminal Server STM, HSC Identity Managemen t Solutions Systems independent from the Infrastructure Domain Services used to perform Identity Management functions such as define User access or to deliver services customized based on an “identity” or profile Oracle Identity Management, Quest Identity and Access Management, IBM Tivoli Identity and Access Manager STM, HSC Software Distribution Servers providing software distribution, remote management, asset inventory, and image development. Marimba, SMS, Ghost, LanDesk, Altiris, Image Servers Agency push to desktop – STM, HSC SP – Infrastructure – No RU, Provider overhead *During a migration from Consolidated email accounts or Non-Consolidated email accounts to Microsoft Office 365 email accounts, the Charges for Email Servers shall change as described in Section 19.5(c) ** Service Provider will evaluate a DCS Customer’s existing ADFS Servers at the time they are brought into scope. If Service Provider determines new ADFS servers are required, then the HSC shall apply. If new Servers are not required, then the Server Installation Fee shall apply. Infrastructure Servers and related disk and tape storage are not a billable Resource Unit and the cost to the Service Provider should be recovered through the other Server Resource Units. The following Table B provides the server categories and examples of servers considered Infrastructure Servers. Table B: Infrastructure Server Categories Category Primary Capability Description Example Resource Unit(s) Network Servers and appliances that provide DCS network services VPN, LoadBalancer Consolidated Data Centers – Infrastructure – No RU, Provider overhead DIR Customer- requested standalone devices – STM, HSC Non-DCS Network and Non Consolidated – out of scope Domain Services Servers providing End User enterprise authentication and IP/Name resolution. DNS, DHCP, Radius, WINS, Domain Controllers, Active Directory, ISA Infrastructure – No RU, Provider overhead Enterprise Security Servers providing End User enterprise security management (authentication, protection, logging). Consolidated Data Center and Xxxxxxx Data Center Firewall, Server Anti-Virus, Intrusion Detection Infrastructure – No RU, Provider overhead Enterprise Backup Servers providing Third Party Vendor backup solutions. TSM, Legato, Backup Exec, Veritas Infrastructure – No RU, Provider overhead Enterprise Monitoring Servers providing Third Party Vendor monitoring, device fault management or capacity planning services for scope of services. BMC, EMC, Cisco Works, HP OpenView Infrastructure – No RU, Provider overhead Enterprise Scheduling Servers providing Third Party Vendor job scheduling solutions. Maestro, Tivoli Infrastructure – No RU, Provider overhead Software Distribution Servers providing software distribution, remote management, asset inventory, and image development. Marimba, SMS, Ghost, LanDesk, Altiris, Image Servers Agency push to desktop – STM, HSC image development. Servers SP – Infrastructure – No RU, Provider overhead

Server Categories. The categorization of a server will determine how the Server Services are charged through the Resource Unit Categories. The following Table A provides an overview of server categories and associated Resource Unit Categories, including the Service Tier Matrix (STM) and Hardware Service Charge (HSC). A server that provides multiple functions should be designated to a category based on the servers’ primary functionality. A description of the Resource Unit Categories is provided further in this Section 19.3. Appliances in Consolidated Data Centers have been included in Attachment 4-D as Service Tier Matrix Intel Bronze instances and will only be categorized as Gold or Silver if the DIR Customer requests the increased service support. Appliances in Non-Consolidated Data Centers are not billable through a Resource Unit. The initial hardware purchase will be charged to the DIR Customer utilizing the HSC. Table A: Billable RU Server Categories Category Primary Capability Description Example Resource Unit(s) Application Servers hosting agency business applications Database, Middleware, Webhosting/Web Proxy, STM, HSC applications Security Apps, Reporting Services and Performance Monitoring Apps, Collaborative (e.g. Sharepoint) STM, HSC Email Servers providing Email Services Exchange, Groupwise, Remote email access proxy, Mail stores Email Account, no HSC* Servers providing single sign-on (federated) access to Microsoft Office 365 Email Services ADFS No RU, no HSC; $4,250 charge per server, incurred at stand up and refresh HSC Enterprise SMTP Relay Servers providing SMTP relay services to internal Mail servers and Application Servers SMTP Mail Relay host Email Account, no HSC File and Print Servers hosting End User corporate file shares or print queue solutions not inclusive of the Enterprise File and Print solution. File Shares, Print Queues STM, HSC Enterprise File and Print Servers hosting End User corporate file shares or print queue solutions as part of the Enterprise File/Print Services RU. File Shares, Print Queues Consolidated File/Print Services RU, no HSC Enterprise Gateway Servers providing End User remote access, and external file sharing. FTP, RAS, BES, Fax STM, HSC Presentation /Terminal Servers provide for the processing of applications which have the presentation layer presented to connected thin PCs Citrix, Terminal Server STM, HSC Identity Managemen t Solutions Systems independent from the Infrastructure Domain Services used to perform Identity Management functions such as define User access or to deliver services customized based on an “identity” or profile Oracle Identity Management, Quest Identity and Access Management, IBM Tivoli Identity and Access Manager STM, HSC Software Distribution Servers providing software distribution, remote management, asset inventory, and image development. Marimba, SMS, Ghost, LanDesk, Altiris, Image Servers Agency push to desktop – STM, HSC SP – Infrastructure – No RU, Provider overhead *During a migration from Consolidated email accounts or Non-Consolidated email accounts to Microsoft Office 365 email accounts, the Charges for Email Servers shall change as described in Section 19.5(c) Infrastructure Servers and related disk and tape storage are not a billable Resource Unit and the cost to the Service Provider should be recovered through the other Server Resource Units. The following Table B provides the server categories and examples of servers considered Infrastructure Servers. Table B: Infrastructure Server Categories Category Primary Capability Description Example Resource Unit(s) Primary Capability Network Servers and appliances that provide DCS network services VPN, LoadBalancer Consolidated Data Centers – Infrastructure – No RU, Provider overhead DIR Customer- requested standalone devices – STM, HSC Non-DCS Network and Non Consolidated – out of scope Domain Services Servers providing End User enterprise authentication and IP/Name resolution. DNS, DHCP, Radius, WINS, Domain Controllers, Active Directory, ISA Infrastructure – No RU, Provider overhead Enterprise Security Servers providing End User enterprise security management (authentication, protection, logging). Consolidated Data Center and Xxxxxxx Data Center Firewall, Server Anti-Virus, Intrusion Detection Infrastructure – No RU, Provider overhead Enterprise Backup Servers providing Third Party Vendor backup solutions. TSM, Legato, Backup Exec, Veritas Infrastructure – No RU, Provider overhead Enterprise Monitoring Servers providing Third Party Vendor monitoring, device fault management or capacity planning services for scope of services. BMC, EMC, Cisco Works, HP OpenView Infrastructure – No RU, Provider overhead Enterprise Scheduling Servers providing Third Party Vendor job scheduling solutions. Maestro, Tivoli Infrastructure – No RU, Provider overhead Software Distribution Servers providing software distribution, remote management, asset inventory, and image development. Marimba, SMS, Ghost, LanDesk, Altiris, Image Servers Agency push to desktop – STM, HSC SP – Infrastructure – No RU, Provider overhead

Server Categories. The categorization of a server will determine how the Server Services are charged through the Resource Unit Categories. The following Table A provides an overview of server categories and associated Resource Unit Categories, including the Service Tier Matrix (STM) and Hardware Service Charge (HSC). A server that provides multiple functions should be designated to a category based on the servers’ primary functionality. A description of the Resource Unit Categories is provided further in this Section 19.3. Appliances in Consolidated Data Centers have been included in Attachment 4-D as Service Tier Matrix Intel Bronze instances and will only be categorized as Gold or Silver if the DIR Customer requests the increased service support. Appliances in Non-Consolidated Data Centers are not billable through a Resource Unit. The initial hardware purchase will be charged to the DIR Customer utilizing the HSC. Table A: Billable RU Server Categories Category Primary Capability Description Example Resource Unit(s) Application Servers hosting agency business applications Database, Middleware, Webhosting/Web Proxy, Security Apps, Reporting Services and Performance Monitoring Apps, Collaborative (e.g. Sharepoint) STM, HSC Email Servers providing Email Services Exchange, Groupwise, Remote email access proxy, Mail stores Email Account, no HSC* Servers providing single sign-on (federated) access to Microsoft Office 365 Email Services ADFS No RUFor DCS Customers with O365 Services acquired through the Microsoft Xxxxxx 000 XXX: Xx XX, no HSCxx XXX; $4,250 charge per server, incurred at stand up and refresh For DCS Customers with O365 Services not acquired through the Microsoft Office 365 OEA: STM, HSC For DCS Customers with O365 Services not acquired through the Microsoft Office 365 OEA bringing existing ADFS servers into scope: STM, Server Installation Fee or HSC** Enterprise SMTP Relay Servers providing SMTP relay services to internal Mail servers and Application Servers SMTP Mail Relay host Email Account, no HSC File and Print Servers hosting End User corporate file shares or print queue solutions not inclusive of the Enterprise File and Print solution. File Shares, Print Queues STM, HSC Enterprise File and Print Servers hosting End User corporate file shares or print queue solutions as part of the Enterprise File/Print Services RU. File Shares, Print Queues Consolidated File/Print Services RU, no HSC Enterprise Gateway Servers providing End User remote access, and external file sharing. FTP, RAS, BES, Fax STM, HSC Presentation /Terminal Servers provide for the processing of applications which have the presentation layer presented to connected thin PCs Citrix, Terminal Server STM, HSC Identity Managemen t Solutions Systems independent from the Infrastructure Domain Services used to perform Identity Management functions such as define User access or to deliver services customized based on an “identity” or profile Oracle Identity Management, Quest Identity and Access Management, IBM Tivoli Identity and Access Manager STM, HSC Software Distribution Servers providing software distribution, remote management, asset inventory, and image development. Marimba, SMS, Ghost, LanDesk, Altiris, Image Servers Agency push to desktop – STM, HSC SP – Infrastructure – No RU, Provider overhead *During a migration from Consolidated email accounts or Non-Consolidated email accounts to Microsoft Office 365 email accounts, the Charges for Email Servers shall change as described in Section 19.5(c) ** Service Provider will evaluate a DCS Customer’s existing ADFS Servers at the time they are brought into scope. If Service Provider determines new ADFS servers are required, then the HSC shall apply. If new Servers are not required, then the Server Installation Fee shall apply. Infrastructure Servers and related disk and tape storage are not a billable Resource Unit and the cost to the Service Provider should be recovered through the other Server Resource Units. The following Table B provides the server categories and examples of servers considered Infrastructure Servers. Table B: Infrastructure Server Categories Category Primary Capability Description Example Resource Unit(s) Network Servers and appliances that provide DCS network services VPN, LoadBalancer Consolidated Data Centers – Infrastructure – No RU, Provider overhead DIR Customer- requested standalone devices – STM, HSC Non-DCS Network and Non Consolidated – out of scope Domain Services Servers providing End User enterprise authentication and IP/Name resolution. DNS, DHCP, Radius, WINS, Domain Controllers, Active Directory, ISA Infrastructure – No RU, Provider overhead Enterprise Security Servers providing End User enterprise security management (authentication, protection, logging). Consolidated Data Center and Xxxxxxx Data Center Firewall, Server Anti-Virus, Intrusion Detection Infrastructure – No RU, Provider overhead Enterprise Backup Servers providing Third Party Vendor backup solutions. TSM, Legato, Backup Exec, Veritas Infrastructure – No RU, Provider overhead Enterprise Monitoring Servers providing Third Party Vendor monitoring, device fault management or capacity planning services for scope of services. BMC, EMC, Cisco Works, HP OpenView Infrastructure – No RU, Provider overhead Enterprise Scheduling Servers providing Third Party Vendor job scheduling solutions. Maestro, Tivoli Infrastructure – No RU, Provider overhead Software Distribution Servers providing software distribution, remote management, asset inventory, and image development. Marimba, SMS, Ghost, LanDesk, Altiris, Image Servers Agency push to desktop – STM, HSC SP – Infrastructure – No RU, Provider overhead