Service and Maintenance Window. 2.5.1. Service window The time frame, during which the eHealth services are offered to the client applications, is defined in terms of days and hours. Standard working days are all days of the year, except during the biannual maintenance periods and Bank Holidays. The following table summarises the eHealth service window. Service Window Day of the week (closing days of Service Provider = Sunday) Monday Tuesday Wednesday Thursday Friday Saturday Sunday Day period 00:00 – 07:00 07:00 – 08:00 08:00 – 16:30 16:30 – 19:00 19:00 – 20:00 20:00 – 21:00 20:00 – 24:00 Legend Timeslots where the Service must be available according to the SLA and where corrective actions will be taken to resolve detected Incidents. Timeslots where the Service will be available provided there are no blocking Incidents. If these incidents do appear, no corrective action will be taken. Timeslots where unavailability can occur.
Service and Maintenance Window
