SERVICE CREDIT ESCALATION. In the event of a Severity Level 1 issue that is not resolved sufficiently quickly as determined in the City’s sole discretion, City may escalate the problem to Contractor's Chief Technology Officer.
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Samples: www.sf.gov, sfgov.org, sfgov.org
SERVICE CREDIT ESCALATION. In the event of a Severity Level 1 issue Incident that is not resolved sufficiently quickly as determined in the City’s sole discretion, City may escalate the problem to Contractor's Chief Technology Officer.
Appears in 1 contract
Samples: www.bidnet.com
