Service Delivery. 21.1. The Contractor shall make available the full range of Services outlined in Section 3.2 of this Specification. 21.2. The Contractor shall be required to provide services to organisations across the whole of Scotland. This could exceptionally also include Scottish based organisations with overseas locations (e.g. Universities with branch campuses) typically connected by a Virtual Private Network (VPN). 21.3. Services may be called off on either an organisation specific or collaborative basis (e.g. Framework Public Bodies grouped together in a local geographic region may decide to aggregate their requirements and request collaboratively delivered solutions via a Community Cloud model). Suggested solutions shall be provided in accordance with the requirements of the Framework Public Bodies. 21.4. Contractors must be able to deliver services using a “buy-as-you-consume” model (i.e. only paying for services as they are used) allowing Framework Public Bodies to leverage all of the essential characteristics of cloud services in the most cost effective way thus ensuring value for money. 21.5. Contractors may engage the services of sub-contractors or consortia members to achieve service provision across Scotland. If the intention is to do so, they must advise the Authority as part of their tender response. Any subcontractors or consortia member which the Contractor wishes to appoint after the start date of the Framework must be approved by the Authority.
Appears in 14 contracts
Samples: Framework Agreement, Framework Agreement, Framework Agreement
