Service for IBM Machine. Components (during and after warranty) IBM provides certain types of Service to keep Machine Components in, or restore them to, conformance with their Specifications. IBM will inform Customer of the available types of Service for a Machine Component. At its discretion, IBM will i) either repair or exchange the failing Machine Component and ii) provide the Service either at Customer’s location or a service center. IBM manages and installs selected Engineering Changes that apply to IBM Machine Components and may also perform preventive maintenance. Any Upgrade IBM services must be installed on a Machine Component that is i) the designated, serial- numbered Machine Component, if applicable, and ii) at an Engineering Change level compatible with the Upgrade. When the type of Service requires that Customer deliver the failing Machine Component to IBM, Customer agrees to ship it suitably packaged (prepaid unless IBM specifies otherwise) to a location IBM designates. After IBM has repaired or exchanged the Machine Component, IBM will deliver it to Customer at IBM’s expense unless IBM specifies otherwise. IBM is responsible for loss of, or damage to, the Machine Component while it is i) in IBM’s possession or ii) in transit in those cases where IBM is responsible for the transportation charges. Customer agrees:
Service for IBM Machine. Components (during and after warranty) The following is added as the second sentence in the fourth paragraph: During the warranty period, IBM will reimburse you for the transportation charges for delivery of the failing Machine Component to IBM. This Attachment for Appliance Services, the Agreement, and any of its Transaction Documents, is complete agreement between the parties regarding transactions by which Customer obtains warranty and maintenance Services for IBM Appliances and replaces all prior oral or written communications, representations, undertakings, warranties, promises, covenants, and commitments between Customer and IBM regarding Appliance Services. In entering into this Attachment, including any applicable Transaction Document, neither party is relying on any representation not specified in this Attachment, the Agreement, or a Transaction Document. Additional or different terms in any written communication from Customer (such as a purchase order) are void. Each party accepts the terms of this Attachment by signing this Attachment (or another document that incorporates it by reference) by hand or, where recognized by law, electronically. Once signed, i) any reproduction of this Attachment made by reliable means (for example, electronic image, photocopy, or facsimile) is considered an original and ii) all Appliance warranty and maintenance Services obtained under this Attachment are subject to it. Agreed to: <Customer Entity Name> Agreed to: <IBM Entity Name> By Customer Authorized signature By Authorized signature Name (type or print): Name (type or print): Position (type or print): Position (type or print): Date: Date: Agreement number / Site number:
