Common use of Service Hours and Response Times Clause in Contracts

Service Hours and Response Times. The Services shall be performed from 8:00 AM to 5:00 PM local time Monday through Friday, except ZEISS-recognized holidays (“Normal Working Hours”). ZEISS will commence work in connection with this Agreement within a commercially reasonable period of time based on the contract type purchased by Customer. If the Customer requests Services to be performed outside the Normal Working Hours, such Services will be furnished on a commercially reasonable efforts basis. There will be a minimum labor charge of 2 hours for all Services performed outside of Normal Working Hours. Service response time will vary depending upon factors including, but not limited to, distance from the nearest ZEISS service center, workload, weather conditions, and the critical nature of Customer’s request for Services. ZEISS does not make any guarantees or representations regarding response times following Customer’s request for Services.

Service Hours and Response Times. The Services shall be performed from 8:00 AM to 5:00 PM local time Monday through Friday, except ZEISS-ZEISS recognized holidays (“Normal Working Hours”). ZEISS will commence work in connection with this Agreement within a commercially reasonable period of time based on the contract type purchased by Customer. If the Customer requests Services to be performed outside the Normal Working Hours, such Services will be furnished on a commercially reasonable efforts basis. There will be a minimum labor charge of 2 two (2) hours for all Services performed outside of Normal Working Hours. Service response time will vary depending upon factors including, but not limited to, distance from the nearest ZEISS service center, workload, weather conditions, conditions and the critical nature of Customer’s request for Services. ZEISS does not make any guarantees or representations regarding response times following Customer’s request for Services.