Service Issue Escalation. If there has been a service failure the customer should initially contact the University Portal or Facilities Reception. See contact details in section 1.4. 1. For more details of how service failures will be handled, see section 5.2.
Appears in 2 contracts
Service Issue Escalation. If there has been a service failure the customer should initially contact the University Portal or Facilities Reception. See contact details in Document control section 1.4.
1. For more details of how service failures will be handled, see section 5.2.
Appears in 1 contract
Samples: Service Level Agreement
Service Issue Escalation. If there has been a service failure the customer should initially contact the University Portal or Facilities Reception. See contact details in section 1.4.
1. For more details of how service failures will be handled, see section 5.25.
Appears in 1 contract
Samples: Service Level Agreement
Service Issue Escalation. If there has been a service failure failure, the customer should initially contact the University Portal or Facilities Reception. See contact details in Document control section 1.4.
1. For more details of how service failures will be handled, see section 5.2.
Appears in 1 contract
Samples: Service Level Agreement
