Governance and Review of Service performance Sample Clauses

Governance and Review of Service performance. This Service Level Agreement will be reviewed on an annual basis, by Campus Services representatives (normally Head of Security and Campus Services and Grounds Supervisor) with at least two Customer Representatives. Checks will be made to ensure that key details are up to date including: • scope of services within the SLA • list of customers • contact details for service provider and customers. Actual performance levels will be reviewed and target service levels will be adjusted if appropriate. The landscape maintenance schedule referred to within item 2.1.1 will be reviewed and updated on an annual basis, to incorporate any changes to the estate. If any changes are required the Head of Security and Campus Services will be asked to approve them and will issue an updated SLA to each of the signatories.
Sample 1
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Governance and Review of Service performance. This Service Level Agreement will be reviewed on an annual basis, by Security and Operations representatives (normally Assistant Director of Security and Operations or Head of Security & Operations with Grounds Manager) with at least two Customer Representatives. Checks will be made to ensure that key details are up to date including: • scope of services within the SLA • list of customers • Contact details for service provider and customers. Actual performance levels will be reviewed and target service levels will be adjusted if appropriate. The window cleaning schedule referred to within item 2.1.1 will be reviewed and updated on an annual basis, to incorporate any changes to the estate. If any changes are required, approval will be sought and an updated SLA issued to each of the signatories.
Sample 1
Governance and Review of Service performance. This Service Level Agreement will be reviewed on an annual basis, by Campus Services representatives (normally Head of Security and Campus Services and Grounds Manager) with at least two Customer Representatives. Checks will be made to ensure that key details are up to date including: • scope of services within the SLA • list of customers • Contact details for service provider and customers. Actual performance levels will be reviewed and target service levels will be adjusted if appropriate. The Window cleaning schedule referred to within item 2.1.1 will be reviewed and updated on an annual basis, to incorporate any changes to the estate. If any changes are required the Assistant Director - Security & Operations, Facilities, will be asked to approve them and will issue an updated SLA to each of the signatories.
Sample 1

Related to Governance and Review of Service performance

  • Annual Performance Review The Employee’s performance of his duties under this Agreement shall be reviewed by the Board of Directors or a committee of the Board of Directors at least annually and finalized within thirty (30) days of the receipt of the annual audited financial statements. The Board of Directors or a committee of the Board of Directors shall additionally review the base salary, bonus and benefits provided to the Employee under this Agreement and may, in their discretion, adjust the same, as outlined in Addendum B of this Agreement, provided, however, that Employee’s annual base salary shall not be less than the base salary set forth in Section 4(A) hereof.

  • Performance Review Where a performance review of an employee’s performance is carried out, the employee shall be given sufficient opportunity after the interview to read and review the performance review. Provision shall be made on the performance review form for an employee to sign it. The form shall provide for the employee’s signature in two (2) places, one (1) indicating that the employee has read and accepts the performance review, and the other indicating that the employee disagrees with the performance review. The employee shall sign in only one (1) of the places provided. No employee may initiate a grievance regarding the contents of a performance review unless the signature indicates disagreement. An employee shall, upon request, receive a copy of this performance review at the time of signing. An employee’s performance review shall not be changed after an employee has signed it, without the knowledge of the employee, and any such changes shall be subject to the grievance procedure of this Agreement. The employee may respond, in writing, to the performance review. Such response will be attached to the performance review.

  • SCHEDULE FOR PERFORMANCE REVIEWS 8.1 The performance of each Employee in relation to his/her performance agreement shall be reviewed on the following dates with the understanding that reviews in the first and third quarter may be verbal if performance is satisfactory:

  • Performance Reviews The Employee will be provided with a written performance appraisal at least once per year and said appraisal will be reviewed at which time all aspects of the assessment can be fully discussed.

  • Employee Performance Review When a formal review of an employee’s performance is made, the employee concerned shall be given an opportunity to discuss, sign and make written comments on the review form in question and the employee is to receive a signed copy to indicate that its contents have been read. An employee shall be entitled to a minimum of two (2) work days to review the performance review prior to providing any response to the Employer, verbally or in writing, with respect to the evaluation.

  • Performance Standards The Contractor agrees to perform all tasks and provide deliverables as set forth in the Contract. The Department and the Customer will be entitled at all times, upon request, to be advised as to the status of work being done by the Contractor and of the details thereof.

  • Performance Management 17.1 The Contractor will appoint a suitable Account Manager to liaise with the Authority’s Strategic Contract Manager. Any/all changes to the terms and conditions of the Agreement will be agreed in writing between the Authority’s Strategic Contract Manager and the Contractor’s appointed representative.

  • Performance of Services The Contractor is responsible for fully meeting all obligations set forth in the Contract and for providing Product in accordance with the Contract or any Authorized User Agreement.

  • Performance Monitoring A. Performance Monitoring of Subrecipient by County, State of California and/or HUD shall consist of requested and/or required written reporting, as well as onsite monitoring by County, State of California or HUD representatives.

  • Scope of Services The specific scope of work for each job shall be determined in advance and in writing between TIPS Member, Member’s design professionals and Vendor. It is permitted for the TIPS Member to provide a general scope description, but the awarded vendor should provide a written scope of work, and if applicable, according to the TIPS Member’s design Professional as part of the proposal. Once the scope of the job is agreed to, the TIPS Member will issue a PO and/or an Agreement or Contract with the Job Order Contract Proposal referenced or as an attachment along with bond and any other special provisions agreed by the TIPS Member. If special terms and conditions other than those covered within this solicitation and awarded Agreements are required, they will be attached to the PO and/or an Agreement or Contract and shall take precedence over those in this base TIPS Vendor Agreement.

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