Service Contacts. The Distributor will offer a toll-free number for placing orders and customer service issues. The Distributor agrees to provide a customer service representative for the JJC account. The Distributor will provide JJC store management with a list of contact telephone numbers to reach someone after hours or for emergencies.
Service Contacts. The Authority requires that the vendor establish a contact sheet and availability calendar to be used to contact support resources after hours. An account manager and single point of contact is to be made available and responsible for the successfully delivery of service to the Authority by the vendor. The account manager is to facilitate and deliver service level reporting and be responsible for adjusting team skillsets and performance to address identified issues. The vendor will develop and provide an escalation plan to include the levels and timing of escalations that are to occur during the issue resolution process. This escalation plan will give increasing focuses to issues as they age or have a greater impact on the organization. The escalation plan will include both SCRRA escalation paths and vendor internal escalation paths.
Service Contacts. Listed below are the names, emails and contact numbers of the primary service contacts.
Service Contacts. Ceridian and Client will appoint a person to act as its primary contact for the Service (the “Service Contact”) who will be responsible for coordinating and supervising all matters relating to the delivery of the Services. In this regard, the Service Contact will serve as the primary contact person and focal point for all communications generally pursuant to these Service Particulars, including communicating, in a timely fashion, to all affected persons (including informing the proper persons within their organization) of issues and decisions regarding the delivery of Services.
4.1. The Ceridian Service Contact’s responsibilities include the following:
(i) notify Client of any issues known to the Ceridian Service Contact that may impact the normal performance of the Services, including the accuracy or timeliness of the delivery or transmission of data, or reports or Payments, and provide an estimated time as to when the issue will be resolved;
(ii) use commercially reasonable efforts to resolve any incidents, problems and/or changes reported by Client Service Contact in a timely manner, and obtain Client’s acceptance of such resolution;
(iii) advise Client in writing of any Ceridian organizational changes which may impact the Services.
4.2. Client Service Contact’s responsibilities include the following:
(i) manage the timeliness of Input Data;
(ii) coordinate internal communications;
(iii) provide Ceridian with a list of those persons authorized to provide and confirm information required under these Service Particulars (including Input Data) and all matters in relation thereto, and advise Ceridian in writing of any changes to such authorized personnel;
(iv) advise Ceridian in writing of all Payroll business rules prior to the initial set-up of the Services, and of any subsequent amendments to such Payroll business rules at least ten (10) Business Days prior to the next scheduled Payroll cut-off date;
(v) advise Ceridian in writing of any changes to Client’s company policy, process, business rules or systems within a reasonable amount of time to allow Ceridian to determine and effect the work required to accommodate any such changes;
(vi) advise Ceridian in writing of any incidents, problems, and/or changes relating to the Services;
(vii) advise Ceridian in writing of any changes in address, email or relevant telephone numbers for Client;
(viii) advise Ceridian in writing of any changes to Client’s name or of any acquisitions of businesses that Client mak...
Service Contacts. Lead Purchaser: Stephane Bourles IT Account Manager, Lead Purchaser Broadcxxx & Xxxxx Xxxxtions 3233 East Mission Oaks Blvd, Camarillo, CA 93012, USA Phone: +0 000 000 0000 xxxxxxxx.xxxxxxx@xxxxxxx.xet Sellxx: Xavid Ambruxxxx Xxxxxxxxxxx Xxstems Manager ParkerXxxxxx, Xxx. 8493 Baymeadows Way Jacksonville, Florida 32256 Pxxxx: 000-000-0000 xxxxxxxxxx@xxxxxxxxxxxx.xxx
Service Contacts. The ICT Strategy Helpdesk is open during term time between 08:30 and 16:30 Monday to Thursday, and 08:30 to 16:00 on Fridays. Non-term time the Helpdesk will be open between 09:00 and 16:00 Monday to Friday. An out-of-hours email and voice message system will also be in operation; and responded to as appropriate on the next working day.
Service Contacts. Approval by Purchaser of all management, service and other contracts pertaining to the Property ("Service Contracts"). Seller represents to Purchaser that Seller has previously made available to Purchaser for review copies of the Service Contracts prior to the execution of this Agreement, the availability of which review is acknowledged by Purchaser.
Service Contacts. PCA shall provide Customer with a telephone number and point of contact sufficient to enable Customer to notify PCA during the latter’s normal business hours of system issues so that Technical support can be provided. In the event on-call or managed service is included in the listed services, after hours contact information will also be provided.
Service Contacts. Lead Purchaser: Fran Gordon HR Manager Thomson Broadcast & Media Sxxxxxxxx, Xnc. 400 Providence Mine Road Nevada City, CA 95959 (530) 000-0000 xxxx.xxxxxx@xxxxxxx.xxx Seller: Xxxxx Poehlman XxxxxxXxxxxx, Xnc. 8493 Baymeadows Xxx Xacksonville, Florida 32256 (900) 000-0000 xxxxxxxxx@xxxxxxxxxxxx.xxx
Service Contacts. When requesting slow plow or salting services, Thorntons shall contact vendor through the following contact information, which will be available 24 hours a day and 7 days a week to receive telephone calls from Thorntons, as Thorntons may need service as quickly as possible: Contact Name _________________________________ Telephone Number _____________________________ Should Vendor need to contact Thorntons to resolve a service issue, Vendor should contact Thorntons as follows: Office Hours: 7:00 am – 4:00 pm EST, Monday through Friday Xxxxxxx Xxxxxxxxxx: (000) 0000-0000 After Hours: 4:00 pm – 7:00 am EST, Monday through Friday All day Saturday and Sunday Call Thorntons’ Service Center at 0-000-000-0000 Press 2#2 and someone will assist you. Vendor shall use Sodium Chloride for above 15 degrees and Magnesium Chloride for below 15 degrees, for salting services. Should vendor run out of these products Vendor shall discuss with Thorntons suitable replacement products and shall get authorization from Thorntons for a suitable replacement product before any further salting services may be needed. Thorntons shall not unreasonably withhold authorization. No later than the effective date of this Agreement, Vendor must provide Thorntons with a copy of the MSDS sheet on any and all salting products that the vendor shall use at Thorntons’ locations. Should vendor change salting product due to unavailability of original product, vendor shall provide Thorntons with an MSDS sheet on the replacement product before said replacement product is used at any Thorntons’ sites.
