Common use of Service Level Metrics Clause in Contracts

Service Level Metrics. 4.1. Availability PacketFabric is committed to delivering Availability of at least 99.999% on its Core Network. Furthermore, PacketFabric offers an additional Availability metric for any component of the Service that provides connectivity between two (2) or more Access Ports: the Availability of a Diverse Service is 99.99%, while the Availability of a Non-Diverse Service is 99.9%. In the event that these performance metrics cannot be met, the following table(s) shall define the amount of SLA credit the Customer is entitled to receive: >=99.862 <99.999% 26 seconds – 1 hour 10% of MRC >=99.445 <99.862% 1 hours – 4 hours 20% of MRC >=98.889 <99.445% 4 hours – 8 hours 30% of MRC >=98.334 <98.889% 8 hours – 12 hours 40% of MRC >=96.667 <98.334% 12 hours – 24 hours 60% of MRC <96.667% More than 24 hours 100% of MRC >=99.901 <99.999% 4 minutes – 43 minutes 15% of MRC 0% of MRC >=99.445 <99.901% 43 minutes – 4 hours 25% of MRC 10% of MRC >=98.889 <99.445% 4 hours – 8 hours 35% of MRC 20% of MRC >=98.334 <98.889% 8 hours – 12 hours 50% of MRC 30% of MRC >=96.667 <98.334% 12 hours – 24 hours 75% of MRC 50% of MRC <96.667% More than 24 hours 100% of MRC 100% of MRC

Service Level Metrics. 4.1. Availability PacketFabric is committed to delivering Availability of at least 99.999% on its Core Network. Furthermore, PacketFabric offers an additional Availability metric for any component of the Service that provides connectivity between two (2) or more Access Ports: the Availability of a Diverse Service is 99.99%, while the Availability of a Non-Diverse Service is 99.9%. In the event that these performance metrics cannot be met, the following table(s) shall define the amount of SLA credit the Customer is entitled to receive: >=99.862 <99.999% 26 seconds – 1 hour 10% of MRC >=99.445 <99.862% 1 hours – 4 hours 20% of MRC >=98.889 <99.445% 4 hours – 8 hours 30% of MRC >=98.334 <98.889% 8 hours – 12 hours 40% of MRC >=96.667 <98.334% 12 hours – 24 hours 60% of MRC <96.667% More than 24 hours 100% of MRC Availability Service Component Unavailability Diverse Service SLA Credit Non-Diverse SLA Credit >=99.901 <99.999% 4 minutes – 43 minutes 15% of MRC 0% of MRC >=99.445 <99.901% 43 minutes – 4 hours 25% of MRC 10% of MRC >=98.889 <99.445% 4 hours – 8 hours 35% of MRC 20% of MRC >=98.334 <98.889% 8 hours – 12 hours 50% of MRC 30% of MRC >=96.667 <98.334% 12 hours – 24 hours 75% of MRC 50% of MRC <96.667% More than 24 hours 100% of MRC 100% of MRC