Common use of Service Measurement Clause in Contracts

Service Measurement. 2.1 Monitoring – Kivuto will provide twenty-four (24) hours per day, seven (7) days per week, three hundred and sixty-five (365) days per year internal and external monitoring of the Kivuto Services to ensure this service level and support is maintained. In the event of an issue, these internal and external monitoring systems will automatically contact the necessary support staff and technical resources when any system errors are identified. 2.2 Issues relating to any down time or a down time period can be addressed by contact Kivuto’s Technical Assistance Center (TAC) which is available for all customer support requests twenty-four (24) hours per day, seven (7) days per week, three hundred and sixty-five (365) days per year. A case will be opened upon receipt of the request or identification of the issue and a Kivuto representative will contract the Customer to provide status of the issue.

Service Measurement. 2.1 Monitoring – Kivuto will provide twenty-four (24) hours per day, seven (7) days per week, three hundred and sixty-sixty- five (365) days per year internal and external monitoring of the Kivuto Services to ensure this service level and support is maintained. In the event of an issue, these internal and external monitoring systems will automatically contact the necessary support staff and technical resources when any system errors are identified. 2.2 Issues relating to any down time or a down time period can be addressed by contact Kivuto’s Technical Assistance Center (TAC) which is available for all customer support requests twenty-four (24) hours per day, seven (7) days per week, three hundred and sixty-five (365) days per year. A case will be opened upon receipt of the request or identification of the issue and a Kivuto representative will contract the Customer to provide status of the issue.