Service Onboarding Process. The Service Provider will begin to enable and provision the services defined within this Agreement, upon execution of this Agreement. This process is referred to as ‘onboarding.’ This process takes place over the first 45-90 days of a relationship. The summary of steps the Service Provider will take to provision the Client for service include but are not limited to:
1. Addition of Client details to the Service Provider’s Professional Services Automation/ticketing tools and remote monitoring and management tools.
2. Deployment of the Service Provider’s remote monitoring and management technology to the Client’s IT Assets. (Workstations and Servers)
3. Assessment of Client’s business, needs, pain points, and technology.
4. Documentation of Client’s business, needs, and technology.
5. Configuration of Service Provider’s tools to meet the contractual obligations defined within this Agreement.
6. Maintenance windows, key contacts, reporting requirements, and communication requirements are established between the Client and the Service Provider.
7. A scheduled business and service review is scheduled around forty five (45) days following the execution of this Agreement.
8. Documentation on the support request, onboarding, and escalation process are provided to the Client.
9. The Service Provider’s team is brought up to speed on the Client’s environment and business.
10. The Client’s end-users are informed and educated on how to successfully work with the Service Provider and service expectations are shared.
11. The Service Provider develops and proposes a project plan to bring the Client up to the Service Provider’s current serviceability standards.
12. The Service Provider begins to execute any and all approved proposals to bring the Client to meet the current serviceability standards.
13. The Service Provider continues to work with the Client to alleviate any known or discovered pain points with the Client’s IT Assets or IT Environment.
14. Recurring reporting requirements are established and configured within the Service Provider’s tools.
15. A forty five (45) day business and service review is completed. Upon the completion of this review and the mutual agreement of both parties, the onboarding period ends.
Service Onboarding Process. The Service Provider will begin to enable and provision the services defined within this Agreement, upon execution of this Agreement. This process is referred to as ‘onboarding.’ This process takes place over the first 45-90 days of a relationship. The summary of steps the Service Provider will take to provision the Client for service include but are not limited to: Addition of Client details to the Service Provider’s Professional Services Automation/ticketing tools and remote monitoring and management tools. Deployment of the Service Provider’s remote monitoring and management technology to the Client’s IT Assets. (Workstations and Servers) Assessment of Client’s business, needs, pain points, and technology. Documentation of Client’s business, needs, and technology. Configuration of Service Provider’s tools to meet the contractual obligations defined within this Agreement. Maintenance windows, key contacts, reporting requirements, and communication requirements are established between the Client and the Service Provider. A scheduled business and service review is scheduled around forty five (45) days following the execution of this Agreement. Documentation on the support request, onboarding, and escalation process are provided to the Client. The Service Provider’s team is brought up to speed on the Client’s environment and business. The Client’s end-users are informed and educated on how to successfully work with the Service Provider and service expectations are shared. The Service Provider develops and proposes a project plan to bring the Client up to the Service Provider’s current serviceability standards. The Service Provider begins to execute any and all approved proposals to bring the Client to meet the current serviceability standards. The Service Provider continues to work with the Client to alleviate any known or discovered pain points with the Client’s IT Assets or IT Environment. Recurring reporting requirements are established and configured within the Service Provider’s tools. A forty five (45) day business and service review is completed. Upon the completion of this review and the mutual agreement of both parties, the onboarding period ends.
