Service Performance Report. ● EGI Foundation will provide every six month a written report about the performance of the Service(s) with the justification of any underperforming and SLA violation. Scientific Publication report: ● The Customer will provide a list of publications supported by the Service(s) and acknowledging the usage of the Service(s). The acknowledgement statement specified in Section 8.2 shall be included in the Customer's website and reported in any scientific publications profiting from the use of the Services defined in Section 1. All reports shall follow predefined templates9.
Appears in 12 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Service Performance Report. ● EGI Foundation will provide every six month months a written report about the performance of the Service(s) with the justification of any underperforming and SLA violation. Scientific Publication report: ● The Customer will provide a list of publications supported by the Service(s) and acknowledging the usage of the Service(s). The acknowledgement statement specified in Section 8.2 shall be included in the Customer's website and reported in any scientific publications profiting from the use of the Services defined in Section 1. All reports shall follow predefined templates9templates19.
Appears in 7 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Service Performance Report. ● EGI Foundation will provide every six month months a written report about the performance of the Service(s) with the justification of any underperforming and SLA violation. Scientific Publication report: ● The Customer will provide a list of publications supported by the Service(s) and acknowledging the usage of the Service(s). The acknowledgement statement specified in Section 8.2 shall be included in the Customer's website and reported in any scientific publications profiting from the use of the Services defined in Section 1. All reports shall follow predefined templates9templates18.
Appears in 4 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Service Performance Report. ● EGI Foundation will provide every six month months a written report about the performance of the Service(s) with the justification of any underperforming and SLA violation. Scientific Publication report: ● The Customer will provide a list of publications supported by the Service(s) and acknowledging the usage of the Service(s). The acknowledgement statement specified in Section 8.2 shall be included in the Customer's website and reported in any scientific publications profiting from the use of the Services defined in Section 1. All reports shall follow predefined templates9templates20.
Appears in 4 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Service Performance Report. ● EGI Foundation will provide every six month months a written report about the performance of the Service(s) with the justification of any underperforming and SLA violation. Scientific Publication report: ● The Customer will provide a list of publications supported by the Service(s) and acknowledging the usage of the Service(s). The acknowledgement statement specified in Section 8.2 shall be included in the Customer's website and reported in any scientific publications profiting from the use of the Services defined in Section 1. All reports shall follow predefined templates9templates17.
Appears in 3 contracts
Samples: documents.egi.eu, documents.egi.eu, Service Level Agreement
Service Performance Report. ● EGI Foundation will provide every six month a written report about the performance of the Service(s) with the justification of any underperforming and SLA violation. Scientific Publication report: ● The Customer will provide a list of publications supported by the Service(s) and acknowledging the usage of the Service(s). The acknowledgement statement specified in Section 8.2 shall be included in the Customer's website and reported in any scientific publications profiting from the use of the Services defined in Section 1. All reports shall follow predefined templates9templates11.
Appears in 3 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Service Performance Report. ● EGI Foundation will provide every six month months a written report about the performance of the Service(s) with the justification of any underperforming and SLA violation. Scientific Publication report: ● The Customer will provide a list of publications supported by the Service(s) and acknowledging the usage of the Service(s). The acknowledgement statement specified in Section 8.2 shall be included in the Customer's website and reported in any scientific publications profiting from the use of the Services defined in Section 1. All reports shall follow predefined templates9templates23.
Appears in 3 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Service Performance Report. ● EGI Foundation will provide every six month months a written report about the performance of the Service(s) with the justification of any underperforming and SLA violation. Scientific Publication report: ● The Customer will provide a list of publications supported by the Service(s) and acknowledging the usage of the Service(s). The acknowledgement statement specified in Section 8.2 shall be included in the Customer's website and reported in any scientific publications profiting from the use of the Services defined in Section 1. All reports shall follow predefined templates9templates16.
Appears in 3 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Service Performance Report. ● EGI Foundation will provide every six month months a written report about the performance of the Service(s) with the justification of any underperforming and SLA violation. Scientific Publication report: ● The Customer will provide a list of publications supported by the Service(s) and acknowledging the usage of the Service(s). The acknowledgement statement specified in Section 8.2 shall be included in the Customer's website and reported in any scientific publications profiting from the use of the Services defined in Section 1. All reports shall follow predefined templates9templates15.
Appears in 2 contracts
Service Performance Report. ● EGI Foundation will provide every six month months a written report about the performance of the Service(s) with the justification of any underperforming and SLA violation. Scientific Publication report: ● The Customer will provide a list of publications supported by the Service(s) and acknowledging the usage of the Service(s). The acknowledgement statement specified in Section 8.2 shall be included in the Customer's website and reported in any scientific publications profiting from the use of the Services defined in Section 1. All reports shall follow predefined templates9templates21.
Appears in 2 contracts
Service Performance Report. ● EGI Foundation will provide every six month a written report about the performance of the Service(s) with the justification of any underperforming and SLA violation. Scientific Publication report: ● The Customer will provide a list of publications supported by the Service(s) and acknowledging the usage of the Service(s). The acknowledgement statement specified in Section 8.2 shall be included in the Customer's website and reported in any scientific publications profiting from the use of the Services defined in Section 1. All reports shall follow predefined templates9templates18.
Appears in 2 contracts
Service Performance Report. ● EGI Foundation will provide every six month a written report about the performance of the Service(s) with the justification of any underperforming and SLA violation. Scientific Publication report: ● The Customer will provide a list of publications supported by the Service(s) and acknowledging the usage of the Service(s). The acknowledgement statement specified in Section 8.2 shall be included in the Customer's website and reported in any scientific publications profiting from the use of the Services defined in Section 1. All reports shall follow predefined templates9templates13.
Appears in 2 contracts
Service Performance Report. ● EGI Foundation will provide every six month months a written report about the performance of the Service(s) with the justification of any underperforming and SLA violation. Scientific Publication report: ● The Customer will provide a list of publications supported by the Service(s) and acknowledging the usage of the Service(s). The acknowledgement statement specified in Section 8.2 shall be included in the Customer's website and reported in any scientific publications profiting from the use of the Services defined in Section 1. All reports shall follow predefined templates9templates11.
Appears in 2 contracts
Service Performance Report. ● EGI Foundation will provide every six month months a written report about the performance of the Service(s) with the justification of any underperforming and SLA violation. Scientific Publication report: ● The Customer will provide a list of publications supported by the Service(s) and acknowledging the usage of the Service(s). The acknowledgement statement specified in Section 8.2 shall be included in the Customer's website and reported in any scientific publications profiting from the use of the Services defined in Section 1. All reports shall follow predefined templates9.templates15. 15 xxxxx://xxxxxxxxx.xxx.xx/document/2748
Appears in 1 contract
Samples: Service Level Agreement
Service Performance Report. ● EGI Foundation will provide every six month a written report about the performance of the Service(s) with the justification of any underperforming and SLA violation. Scientific Publication report: ● The Customer will provide a list of publications supported by the Service(s) and acknowledging the usage of the Service(s). The acknowledgement statement specified in Section 8.2 shall be included in the Customer's website and reported in any scientific publications profiting from the use of the Services defined in Section 1. All reports shall follow predefined templates9templates16.
Appears in 1 contract
Samples: Service Level Agreement
Service Performance Report. ● EGI Foundation will provide every six month a written report about the performance of the Service(s) with the justification of any underperforming and SLA violation. Scientific Publication report: ● The Customer will provide a list of publications supported by the Service(s) and acknowledging the usage of the Service(s). The acknowledgement statement specified in Section 8.2 shall be included in the Customer's website and reported in any scientific publications profiting from the use of the Services defined in Section 1. All reports shall follow predefined templates9.. 9 xxxxx://xxxxxxxxx.xxx.xx/document/2748
Appears in 1 contract
Samples: Service Level Agreement
Service Performance Report. ● EGI Foundation will provide every six month months a written report about the performance of the Service(s) with the justification of any underperforming and SLA violation. Scientific Publication report: ● The Customer will provide a list of publications supported by A link to the Service(s) and acknowledging EGI Operations Portal SLA Reports to check the usage status of the Service(s). The acknowledgement statement specified in Section 8.2 shall be included in the Customer's website ’s SLA and reported in any scientific publications profiting from the use of the Services defined in Section 1. All reports shall follow predefined templates9download periodic report is also available21.
Appears in 1 contract
Samples: Service Level Agreement
Service Performance Report. ● EGI Foundation will provide every six month a written report about the performance of the Service(s) with the justification of any underperforming and SLA violation. Scientific Publication report: ● The Customer will provide a list of publications supported by the Service(s) and acknowledging the usage of the Service(s). ● The acknowledgement statement specified in Section 8.2 shall be included in the Customer's website and reported in any scientific publications profiting from the use of the Services defined in Section 1. All reports shall follow predefined templates9.templates17. 17 xxxxx://xxxxxxxxx.xxx.xx/document/2748
Appears in 1 contract
Samples: Service Level Agreement
Service Performance Report. ● EGI Foundation will provide every six month a written report about the performance of the Service(s) with the justification of any underperforming and SLA violation. Scientific Publication report: ● The Customer will provide a list of publications supported by the Service(s) and acknowledging the usage of the Service(s). The acknowledgement statement specified in Section 8.2 shall be included in the Customer's website and reported in any scientific publications profiting from the use of the Services defined in Section 1. All reports shall follow predefined templates9templates19.
Appears in 1 contract
Samples: Service Level Agreement
Service Performance Report. ● EGI Foundation will provide every six month months a written report about the performance of the Service(s) with the justification of any underperforming and SLA violation. Scientific Publication report: ● The Customer will provide a list of publications supported by the Service(s) and acknowledging the usage of the Service(s). The acknowledgement statement specified in Section 8.2 shall be included in the Customer's website and reported in any scientific publications profiting from the use of the Services defined in Section 1. All reports shall follow predefined templates9templates25.
Appears in 1 contract
Samples: Service Level Agreement
Service Performance Report. ● EGI Foundation will provide every six month months a written report about the performance of the Service(s) with the justification of any underperforming and SLA violation. Scientific Publication report: ● The Customer will provide a list of publications supported by the Service(s) and acknowledging the usage of the Service(s). The acknowledgement statement specified in Section 8.2 shall be included in the Customer's website and reported in any scientific publications profiting from the use of the Services defined in Section 1. All reports shall follow predefined templates9templates30.
Appears in 1 contract
Samples: Service Level Agreement
Service Performance Report. ● EGI Foundation will provide every six month months a written report about the performance of the Service(s) with the justification of any underperforming and SLA violation. Scientific Publication report: ● The Customer will provide a list of publications supported by the Service(s) and acknowledging the usage of the Service(s). The acknowledgement statement specified in Section 8.2 shall be included in the Customer's website and reported in any scientific publications profiting from the use of the Services defined in Section 1. All reports shall follow predefined templates9templates24.
Appears in 1 contract
Samples: Service Level Agreement
Service Performance Report. ● EGI Foundation will provide every six month a written report about the performance of the Service(s) with the justification of any underperforming and SLA violation. Scientific Publication report: ● The Customer will provide a list of publications supported by the Service(s) and acknowledging the usage of the Service(s). ● The acknowledgement statement specified in Section 8.2 shall be included in the Customer's website and reported in any scientific publications profiting from the use of the Services defined in Section 1. All reports shall follow predefined templates9.templates12. 12 xxxxx://xxxxxxxxx.xxx.xx/document/2748
Appears in 1 contract
Samples: Service Level Agreement
Service Performance Report. ● EGI Foundation will provide every six month a written report about the performance of the Service(s) with the justification of any underperforming and SLA violation. Scientific Publication report: ● The Customer will provide a list of publications supported by the Service(s) and acknowledging the usage of the Service(s). The acknowledgement statement specified in Section 8.2 shall be included in the Customer's website and reported in any scientific publications profiting from the use of the Services defined in Section 1. All reports shall follow predefined templates9templates12.
Appears in 1 contract
Samples: Service Level Agreement