Common use of SERVICE PERFORMANCE REVIEW Clause in Contracts

SERVICE PERFORMANCE REVIEW. 4.1 As required by the Customer, the Supplier and Customer shall review the performance against required Service Levels specified in the Letter of Appointment (including Appendices) and, where applicable, the outcomes of the PAR at a reasonable time to be agreed. These reviews shall, unless otherwise agreed: 4.1.1 take place at such location and time (within normal business hours) as the Customer shall reasonably require unless otherwise agreed in advance 4.1.2 be attended by the Supplier's Representative and the Customer's Representative 4.1.3 be fully minuted by the Supplier (unless otherwise agreed). The prepared minutes will be circulated by the Supplier to all attendees at the relevant meeting and also to the Customer's Representative and any other recipients agreed at the relevant meeting within five (5) Working Days from the meeting and will be agreed and signed by both the Supplier's Representative and the Customer's Representative within ten (10) Working Days from the date of the meeting. Name of Customer Name of Project/Assignment Supplier Reference (if any) Customer Reference (if any) Date of completion of Service (or other milestone if applicable) Date PAR signed off Signed off for Supplier by Signed off for Customer by consultancyONE Lot used Each part of the Post Assignment Review (PAR) will be scored and the scores agreed between the Supplier and Customer. The scoring scheme below shall be used. Where no scores can be agreed, the overall Service shall be rated at the lowest score attributed by either the Customer or the Supplier. 0 Unsatisfactory No scoring criteria met 1 Poor Few scoring criteria met 2 Satisfactory Most scoring criteria met - satisfactory with some weaknesses 3 Good All scoring criteria met - satisfactory with some strengths 4 Very Good All scoring criteria met & some examples of best practice outcomes 5 Excellent All scoring criteria exceeded - all demonstrate best practice outcomes Total Supplier Score Achieved (from Part 4) Maximum Supplier Score Available 95 38 Total Customer Score Achieved (from Part 5) Maximum Customer Score Available 95 Total Combined Score() Achieved Total Combined Score Available 190 Category Performance Measure Scoring Criteria Score (0-5) 1. 1.1 Supplier did have The consultant(s) has/have a good knowledge of Requirement the necessary the Customer and subject - Customer understanding and expectations of Supplier expertise are met expertise to meet Customer expectations. 1.2 Supplier's Proposal includes a benefits realisation plan - proposal is Proposal does not extend scope and addresses comprehensive and the Customer's key requirements - Proposal focuses on delivering provides a solution that is sustainable and value. relevant to the particular Customer 1.3 Supplier Supplier meets procurement timelines - Supplier participates effectively ensures that procurement is engaged at the right in the procurement time in the process - The right channels are used process. - Supplier does not work without a PO / procurement sign off - No need for retrospective contracting 1.4 Supplier identifies Supplier demonstrates innovation in approach to opportunity for delivering the outcomes - Supplier is proactive in innovation and identifying opportunities to join up cross- added value. Customer organisational/cross public sector activity - Supplier takes the opportunity to constructively challenge the Customer's assumptions & expectations

SERVICE PERFORMANCE REVIEW. 4.1 As required by the Customer, the Supplier and Customer shall review the performance against required Service Levels specified in the Letter of Appointment (including Appendices) and, where applicable, the outcomes of the PAR at a reasonable time to be agreed. These reviews shall, unless otherwise agreed: 4.1.1 take place at such location and time (within normal business hours) as the Customer shall reasonably require unless otherwise agreed in advance 4.1.2 be attended by the Supplier's Representative and the Customer's Representative 4.1.3 be fully minuted by the Supplier (unless otherwise agreed). The prepared minutes will be circulated by the Supplier to all attendees at the relevant meeting and also to the Customer's Representative and any other recipients agreed at the relevant meeting within five (5) Working Days from the meeting and will be agreed and signed by both the Supplier's Representative and the Customer's Representative within ten (10) Working Days from the date of the meeting. Annex 1 – PARt 2 POST ASSIGNMENT REVIEW TEMPLATE Name of Customer Name of Project/Assignment Supplier Reference (if any) Customer Reference (if any) Date of completion of Service (or other milestone if applicable) Date PAR signed off Signed off for Supplier by Signed off for Customer by consultancyONE Lot used Each part of the Post Assignment Review (PAR) will be scored and the scores agreed between the Supplier and Customer. The scoring scheme below shall be used. Where no scores can be agreed, the overall Service shall be rated at the lowest score attributed by either the Customer or the Supplier. 0 Unsatisfactory No scoring criteria met 1 Poor Few scoring criteria met 2 Satisfactory Most scoring criteria met - satisfactory with some weaknesses 3 Good All scoring criteria met - satisfactory with some strengths 4 Very Good All scoring criteria met & some examples of best practice outcomes 5 Excellent All scoring criteria exceeded - all demonstrate best practice outcomes Total Supplier Score Achieved (from Part 4) Maximum Supplier Score Available 95 38 Total Customer Score Achieved (from Part 5) Maximum Customer Score Available 95 Total Combined Score() Achieved Total Combined Score Available 190 Category Performance Measure Scoring Criteria Score (0-5) 1. 1.1 Supplier did have The consultant(s) has/have a good knowledge of Requirement the necessary the Customer and subject - Customer understanding and expectations of Supplier expertise are met expertise to meet Customer expectations. 1.2 Supplier's Proposal includes a benefits realisation plan - proposal is Proposal does not extend scope and addresses comprehensive and the Customer's key requirements - Proposal focuses on delivering provides a solution that is sustainable and value. relevant to the particular Customer 1.3 Supplier Supplier meets procurement timelines - Supplier participates effectively ensures that procurement is engaged at the right in the procurement time in the process - The right channels are used process. - Supplier does not work without a PO / procurement sign off - No need for retrospective contracting 1.4 Supplier identifies Supplier demonstrates innovation in approach to opportunity for delivering the outcomes - Supplier is proactive in innovation and identifying opportunities to join up cross- added value. Customer organisational/cross public sector activity - Supplier takes the opportunity to constructively challenge the Customer's assumptions & expectationsoutcomes

SERVICE PERFORMANCE REVIEW. 4.1 As required by the Customer, the Supplier and Customer shall review the performance against required Service Levels specified in the Letter of Appointment (including Appendices) and, where applicable, the outcomes of the PAR at a reasonable time to be agreed. These reviews shall, unless otherwise agreed: 4.1.1 take place at such location and time (within normal business hours) as the Customer shall reasonably require unless otherwise agreed in advance 4.1.2 be attended by the Supplier's Representative and the Customer's Representative 4.1.3 be fully minuted by the Supplier (unless otherwise agreed). The prepared minutes will be circulated by the Supplier to all attendees at the relevant meeting and also to the Customer's Representative and any other recipients agreed at the relevant meeting within five (5) Working Days from the meeting and will be agreed and signed by both the Supplier's Representative and the Customer's Representative within ten (10) Working Days from the date of the meeting. Name of Customer Name of Project/Assignment Supplier Reference (if any) Customer Reference (if any) Date of completion of Service (or other milestone if applicable) Date PAR signed off Signed off for Supplier by Signed off for Customer by consultancyONE ConsultancyONE Lot used Each part of the Post Assignment Review (PAR) will be scored and the scores agreed between the Supplier and Customer. The scoring scheme below shall be used. Where no scores can be agreed, the overall Service shall be rated at the lowest score attributed by either the Customer or the Supplier. 0 Unsatisfactory No scoring criteria met 1 Poor Few scoring criteria met 2 Satisfactory Most scoring criteria met - satisfactory with some weaknesses 3 Good All scoring criteria met - satisfactory with some strengths 4 Very Good All scoring criteria met & some examples of best practice outcomes 5 Excellent All scoring criteria exceeded - all demonstrate best practice outcomes Total Supplier Score Achieved (from Part 4) Maximum Supplier Score Available 95 38 Total Customer Score Achieved (from Part 5) Maximum Customer Score Available 95 Total Combined Score() Achieved Total Combined Score Available 190 Category Performance Measure Scoring Criteria Score (0-5) 1. 1.1 Supplier did have The consultant(s) has/have a good knowledge of Requirement the necessary the Customer and subject - Customer understanding and expectations of Supplier expertise are met expertise to meet Customer expectations. 1.2 Supplier's Proposal includes a benefits realisation plan - proposal is Proposal does not extend scope and addresses comprehensive and the Customer's key requirements - Proposal focuses on delivering provides a solution that is sustainable and value. relevant to the particular Customer 1.3 Supplier Supplier meets procurement timelines - Supplier participates effectively ensures that procurement is engaged at the right in the procurement time in the process - The right channels are used process. - Supplier does not work without a PO / procurement sign off - No need for retrospective contracting 1.4 Supplier identifies Supplier demonstrates innovation in approach to opportunity for delivering the outcomes - Supplier is proactive in innovation and identifying opportunities to join up cross- added value. Customer organisational/cross public sector activity - Supplier takes the opportunity to constructively challenge the Customer's assumptions & expectations

SERVICE PERFORMANCE REVIEW. 4.1 As required by the Customer, the Supplier and Customer shall review the performance against required Service Levels specified in the Letter of Appointment (including Appendices) and, where applicable, the outcomes of the PAR at a reasonable time to be agreed. These reviews shall, unless otherwise agreed: 4.1.1 take place at such location and time (within normal business hours) as the Customer shall reasonably require unless otherwise agreed in advance 4.1.2 be attended by the Supplier's Representative and the Customer's Representative 4.1.3 be fully minuted by the Supplier (unless otherwise agreed). The prepared minutes will be circulated by the Supplier to all attendees at the relevant meeting and also to the Customer's Representative and any other recipients agreed at the relevant meeting within five (5) Working Days from the meeting and will be agreed and signed by both the Supplier's Representative and the Customer's Representative within ten (10) Working Days from the date of the meeting. Name of Customer Name of Project/Assignment Supplier Reference (if any) Customer Reference (if any) Date of completion of Service (or other milestone if applicable) Date PAR signed off Signed off for Supplier by Signed off for Customer by consultancyONE Lot used Each part of the Post Assignment Review (PAR) will be scored and the scores agreed between the Supplier and Customer. The scoring scheme below shall be used. Where no scores can be agreed, the overall Service shall be rated at the lowest score attributed by either the Customer or the Supplier. 0 Unsatisfactory No scoring criteria met 1 Poor Few scoring criteria met 2 Satisfactory Most scoring criteria met - satisfactory with some weaknesses 3 Good All scoring criteria met - satisfactory with some strengths 4 Very Good All scoring criteria met & some examples of best practice outcomes 5 Excellent All scoring criteria exceeded - all demonstrate best practice outcomes Total Supplier Score Achieved (from Part 4) Maximum Supplier Score Available 95 38 Total Customer Score Achieved (from Part 5) Maximum Customer Score Available 95 Total Combined Score() Achieved Total Combined Score Available 190 Category Performance Measure Scoring Criteria Score (0-5) 1. 1.1 Supplier did have The consultant(s) has/have a good knowledge of Requirement the necessary the Customer and subject - Customer understanding and expectations of Supplier expertise are met expertise to meet Customer expectations. 1.2 Supplier's Proposal includes a benefits realisation plan - proposal is Proposal does not extend scope and addresses comprehensive and the Customer's key requirements - Proposal focuses on delivering provides a solution that is sustainable and value. relevant to the particular Customer 1.3 Supplier Supplier meets procurement timelines - Supplier participates effectively ensures that procurement is engaged at the right in the procurement time in the process - The right channels are used process. - Supplier does not work without a PO / procurement sign off - No need for retrospective contracting 1.4 Supplier identifies Supplier demonstrates innovation in approach to opportunity for delivering the outcomes - Supplier is proactive in innovation and identifying opportunities to join up cross- added value. Customer organisational/cross public sector activity - Supplier takes the opportunity to constructively challenge the Customer's assumptions & expectationsoutcomes