Common use of Service Plans Clause in Contracts

Service Plans. 2.1 The Customer shall use the Service Plan specified in the Sales and Services Agreement (or Supplemental Agreement to Sales and Services Agreement). 2.2 Service Plan is only applicable to the Customer whose service installation address is at designated residential area with no provision of the Company service within 120 days prior to registration. 2.3 Credit Amount a) Credit Amount to be rebated to the Customer will be credited to the Customer according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement). b) The Credit Amount will be credited to the monthly bill of the Customer’s Account. The first Credit Amount will be credited to the 1st monthly bill after the service effective date. c) The Credit Amount cannot be exchanged for cash. d) The Company shall not be under any obligation to pay any interest to the Customer on the Credit Amount. e) The Customer shall not be entitled to the Credit Amount or any balance thereof upon the occurrence of any of the following events: i. if the Customer changes the Service; ii. if the Customer changes the Service installation address/ the registered name for the Service; iii. if the Customer changes the monthly fee as specified in the Sales and Services Agreement; iv. if the Service and/or related services are terminated/disconnected for whatever reason 2.4 The Customer can change to a higher service plan during the Term and contract period shall remain the same. Customer who change to a lower value service plan is required to pay liquidated damages (as described in Clause 7 below) and also sign a new fixed term contract for the service plan. In both cases, the Customer shall pay an installation fee (if applicable) at the Company’s prevailing rate of charges for the Service from time to time. 2.5 This Service Plan in charged on a monthly basis. The monthly charges for the first month will be charged on a pro-rata basis from the service effective date to the first bill date. The monthly charges are payable in advance and non-refundable under whatever circumstances. 2.6 Unless otherwise specified by the Customer, the Service will continue to be provided to the Customer after the expiry of the Term and such service will be charged at the same Monthly Service Plan that is chargeable to the Customer on the expiry date of the Term. 2.7 WiFi service is only applicable at the Company’s designated wireless hotspots, for detail, pls visit xxx.xxxxxxxx.xxx 2.8 The first basic installation fee HK$680 waived.

Service Plans. 2.1 The Customer shall use the Service Plan specified in the Sales and Services Agreement (or Supplemental Agreement to Sales and Services Agreement). 2.2 Service Plan is only applicable to the Customer whose service installation address is at designated residential area with no provision of the Company service within 120 days prior to registration. 2.3 Credit Amount a) Credit Amount to be rebated to the Customer will be credited to the Customer according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement). b) The Credit Amount will be credited to the monthly bill of the Customer’s Account. The first Credit Amount will be credited to the 1st monthly bill after the service effective date. c) The Credit Amount cannot be exchanged for cash. d) The Company shall not be under any obligation to pay any interest to the Customer on the Credit Amount. e) The Customer shall not be entitled to the Credit Amount or any balance thereof upon the occurrence of any of the following events: i. if the Customer changes the Service; ii. if the Customer changes the Service installation address/ the registered name for the Service; iii. if the Customer changes the monthly fee as specified in the Sales and Services Agreement; iv. if the Service and/or related services are terminated/disconnected for whatever reason 2.4 The Customer can change to a higher service plan during the Term and contract period shall remain the same. Customer who change to a lower value service plan is required to pay liquidated damages (as described in Clause 7 below) and also sign a new fixed term contract for the service plan. In both cases, the Customer shall pay an installation fee (if applicable) at the Company’s prevailing rate of charges for the Service from time to time. 2.5 This Service Plan in charged on a monthly basis. The monthly charges for the first month will be charged on a pro-rata basis from the service effective date to the first bill date. The monthly charges are payable in advance and non-refundable under whatever circumstances. 2.6 2.5 Unless otherwise specified by the Customer, the Service will continue to be provided to the Customer after the expiry of the Term and such service will be charged at the same Monthly Service Plan that is chargeable to the Customer on the expiry date of the Term. 2.7 2.6 WiFi service is only applicable at the Company’s designated wireless hotspots, for detail, pls visit xxx.xxxxxxxx.xxx 2.8 2.7 The first basic installation fee HK$680 waived.

Service Plans. 2.1 The Customer shall use the Service Plan specified in the Sales and Services Agreement (or Supplemental Agreement to Sales and Services Agreement). 2.2 Service Plan is only applicable to the Customer whose service installation address is at designated residential area with no provision of the Company service within 120 days prior to registration. 2.3 Credit Amount a) Credit Amount to be rebated to the Customer will be credited to the Customer according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement). b) The Credit Amount will be credited to the monthly bill of the Customer’s Account. The first Credit Amount will be credited to the 1st monthly bill after the service effective date. c) The Credit Amount cannot be exchanged for cash. d) The Company shall not be under any obligation to pay any interest to the Customer on the Credit Amount. e) The Customer shall not be entitled to the Credit Amount or any balance thereof upon the occurrence of any of the following events: i. if the Customer changes the Service; ii. if the Customer changes the Service installation address/ the registered name for the Service; iii. if the Customer changes the monthly fee as specified in the Sales and Services Agreement; iv. if the Service and/or related services are terminated/disconnected for whatever reason 2.4 The Customer can change to a higher service plan during the Term and contract period shall remain the same. Customer who change to a lower value service plan is required to pay liquidated damages (as described in Clause 7 below) and also sign a new fixed term contract for the service plan. In both cases, the Customer shall pay an installation fee (if applicable) at the Company’s prevailing rate of charges for the Service from time to time. 2.5 This Service Plan in charged on a monthly basis. The monthly charges for the first month will be charged on a pro-rata basis from the service effective date to the first bill date. The monthly charges are payable in advance and non-refundable under whatever circumstances. 2.6 Unless otherwise specified by the Customer, the Service will continue to be provided to the Customer after the expiry of the Term and such service will be charged at the same Monthly Service Plan that is chargeable to the Customer on the expiry date of the Term. 2.7 WiFi service is only applicable at the Company’s designated wireless hotspots, for detail, pls visit xxx.xxxxxxxx.xxx 2.8 The first basic installation fee HK$680 waivedis HK$680.

Service Plans. 2.1 The Customer shall use the Service Plan specified in the Sales and Services Agreement (or Supplemental Agreement to Sales and Services Agreement). 2.2 Service Plan is only applicable to the Customer whose service installation address is at designated residential area with no provision of the Company service within 120 days prior to registration. 2.3 Credit Amount a) Credit Amount to be rebated to the Customer will be credited to the Customer according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement). b) The Credit Amount will be credited to the monthly bill of the Customer’s Account. The first Credit Amount will be credited to the 1st monthly bill after the service effective date. c) The Credit Amount cannot be exchanged for cash. d) The Company shall not be under any obligation to pay any interest to the Customer on the Credit Amount. e) The Customer shall not be entitled to the Credit Amount or any balance thereof upon the occurrence of any of the following events: i. if the Customer changes the Service; ii. if the Customer changes the Service installation address/ the registered name for the Service; iii. if the Customer changes the monthly fee as specified in the Sales and Services Agreement; iv. if the Service and/or related services are terminated/disconnected for whatever reason 2.4 The Customer can change to a higher service plan during the Term and contract period shall remain the same. Customer who change to a lower value service plan is required to pay liquidated damages (as described in Clause 7 below) and also sign a new fixed term contract for the service plan. In both cases, the Customer shall pay an installation fee (if applicable) at the Company’s prevailing rate of charges for the Service from time to time. 2.5 This Service Plan in charged on a monthly basis. The monthly charges for the first month will be charged on a pro-rata basis from the service effective date to the first bill date. The monthly charges are payable in advance and non-refundable under whatever circumstances. 2.6 2.5 Unless otherwise specified by the Customer, the Service will continue to be provided to the Customer after the expiry of the Term and such service will be charged at the same Monthly Service Plan that is chargeable to prevailing service plan at the Customer time on the expiry date of the TermtheTerm. 2.7 WiFi service is only applicable at the Company’s designated wireless hotspots, for detail, pls visit xxx.xxxxxxxx.xxx 2.8 2.6 The first basic installation fee HK$680 waived. If the Service Plan is terminated within the Term for whatever reasons, the Company shall have the right to charge the Customer the standard installation charge for the Service Plan subscribed. 2.7 Delay Activation of Service a) The arrangement is only applicable to designated plans. b) Customer can choose the Service commencement date for the applicable Service Plan during service registration, provided that this date is within 180 days after successful installation. Monthly charges for the Service Plan will start from the Service commencement date. c) If the Customer terminates/disconnects the Service for whatever reason (other than termination of Service as specified in Clause 2.7(d) below), after installation and before the Service commencement date, the Customer shall pay the Company liquidated damages specified in Clause 4.1 and a HK$680 handling charge. d) If the Customer terminates the Service as a result of moving to an area without the Company’s service coverage before the service commencement date, the Customer will be released of all its obligations under this fixed term contract and will not be required to pay any liquidated damages specified in Clause 4.1 but the Customer shall pay a $680 handling charge. 2.8 Cooling-off Period after Installation a) Customer who registers the Service for the first time is entitled to a 7-day cooling-off period commencing from the date following the installation date ("Installation Date") of the designated service plan of fibre broadband and/or home telephone. Installation Date refers to the date as set out in the acknowledgment of installation form. If installation of Services are completed on separate dates for the Service Plan(s) subscribed, the cooling-off period shall be deemed to commence on the date of the earliest Installation Date. The Customer may cancel the Service Plan(s) within the cooling-off period by written notice. However, the cooling-off period will immediately cease to apply upon the occurrence the following event (i) the Customer has received the premium of the Service Plan; or (ii) Purchased WiFi router has installed successfully. b) If the Service of a Service Plan is cancelled during the cooling-off period, other service(s) included in the same Service Plan and any other service plan(s) or value-added service(s) subscribed together on the same application will also be cancelled, except for the purchased optional accessories. The Customer will not be required to pay any liquidated damages specified in Clause 4.1 and $680 handling charge. c) If the Customer cancels the Service(s)/Service Plan(s) within the cooling-off period, the Customer shall pay the following amounts: (i) monthly fee calculated on a pro rata basis according to the number of days of the Service(s)/Service Plan(s) used; (ii) charges of any value added service based on actual usage before termination; (iii) waived installation fee for the Service(if applicable); and (iv) charges for purchasing optional accessories. Charges paid in advance are non-refundable. d) Relocation or/ and reconnection for fibre broadband and/or home telephone are not entitled for the cooling-off period after installation.

Service Plans. 2.1 The Customer shall use the Service Plan specified in the Sales and Services Agreement (or Supplemental Agreement to Sales and Services Agreement). 2.2 Service Plan is only applicable to the Customer whose service installation address is at designated residential area with no provision of and have not used the Company Company’s service within 120 days prior to registration. 2.3 Credit Amount a) Credit Amount to be rebated to the Customer will be credited to the Customer according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement). b) The Credit Amount will be credited to the monthly bill of the Customer’s Account. The first Credit Amount will be credited to the 1st monthly bill after the service effective date. c) The Credit Amount cannot be exchanged for cash. d) The Company shall not be under any obligation to pay any interest to the Customer on the Credit Amount. e) The Customer shall not be entitled to the Credit Amount or any balance thereof upon the occurrence of any of the following events: i. if the Customer changes the Service; ii. if the Customer changes the Service installation address/ the registered name for the Service; iii. if the Customer changes the monthly fee as specified in the Sales and Services Agreement; iv. if the Service and/or related services are terminated/disconnected for whatever reason 2.4 The Customer can change to a higher service plan during the Term and contract period shall remain the same. Customer who change to a lower value service plan is required to pay liquidated damages (as described in Clause 7 below) and also sign a new fixed term contract for the service plan. In both cases, the Customer shall pay an installation fee (if applicable) at the Company’s prevailing rate of charges for the Service from time to time. 2.5 This Service Plan in charged on a monthly basis. The monthly charges for the first month will be charged on a pro-rata basis from the service effective date to the first bill date. The monthly charges are payable in advance and non-refundable under whatever circumstances. 2.6 2.5 Unless otherwise specified by the Customer, the Service will continue to be provided to the Customer after the expiry of the Term and such service will be charged at the same Monthly Service Plan that is chargeable to the Customer on the expiry date of the Term. 2.7 WiFi service is only applicable at the Company’s designated wireless hotspots, for detail, pls visit xxx.xxxxxxxx.xxx 2.8 2.6 The first basic installation fee HK$680 waived. The Company reserves the right to charge back the waived installation fee HK$680 if the Service and/or related services are terminated/disconnected for whatever reason within the contract term. The above Installation Fee only covers the standard installation work. If the Company or its installation staff or contractor, in its absolute discretion, considers under the actual circumstances of the installation address would required installation work beyond the scope of the standard installation work (e.g. high-platform setup, opening ceiling, fixing promat, extra civil works extra is required, etc.), then the Company shall have the right to charge the Customer an extra fee (subject to the cost, complexity, workload and resources availability for the work required). 2.7 If the Customer relocate the Service to another residential address, the Customer must re- sign the Sales and Services Agreement at the prevailing plan price under the new address. The Company will charge the relocation fee depending on the network coverage.

Service Plans. 2.1 The Customer shall use the Service Plan specified in the Sales and Services Agreement (or Supplemental Agreement to Sales and Services Agreement). 2.2 Service Plan is only applicable to the Customer whose service installation address is at designated residential area with no provision of the Company service within 120 days prior to registration. 2.3 Credit Amount a) Credit Amount to be rebated to the Customer will be credited to the Customer according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement). b) The Credit Amount will be credited to the monthly bill of the Customer’s Account. The first Credit Amount will be credited to the 1st monthly bill after the service effective date. c) The Credit Amount cannot be exchanged for cash. d) The Company shall not be under any obligation to pay any interest to the Customer on the Credit Amount. e) The Customer shall not be entitled to the Credit Amount or any balance thereof upon the occurrence of any of the following events: i. if the Customer changes the Service; ii. if the Customer changes the Service installation address/ the registered name for the Service; iii. if the Customer changes the monthly fee as specified in the Sales and Services Agreement; iv. if the Service and/or related services are terminated/disconnected for whatever reason 2.4 The Customer can change to a higher service plan during the Term and contract period shall remain the same. Customer who change to a lower value service plan is required to pay liquidated damages (as described in Clause 7 below) and also sign a new fixed term contract for the service plan. In both cases, the Customer shall pay an installation fee (if applicable) at the Company’s prevailing rate of charges for the Service from time to time. 2.5 This Service Plan in charged on a monthly basis. The monthly charges for the first month will be charged on a pro-rata basis from the service effective date to the first bill date. The monthly charges are payable in advance and non-refundable under whatever circumstances. 2.6 Unless otherwise specified by the Customer, the Service will continue to be provided to the Customer after the expiry of the Term and such service will be charged at the same Monthly Service Plan that is chargeable to the Customer on the expiry date of the TermtheTerm. 2.7 WiFi service is only applicable at the Company’s designated wireless hotspots, for detail, pls visit xxx.xxxxxxxx.xxx 2.8 The first basic installation fee HK$680 waived.

Service Plans. 2.1 The Customer shall use the Service Plan specified in the Sales and Services Agreement (or Supplemental Agreement to Sales and Services Agreement). 2.2 Service Plan is only applicable to the Customer whose service installation address is at designated residential area with no provision of the Company service within 120 days prior to registration. 2.3 Credit Amount a) Credit Amount to be rebated to the Customer will be credited to the Customer according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement). b) The Credit Amount will be credited to the monthly bill of the Customer’s Account. The first Credit Amount will be credited to the 1st monthly bill after the service effective date. c) The Credit Amount cannot be exchanged for cash. d) The Company shall not be under any obligation to pay any interest to the Customer on the Credit Amount. e) The Customer shall not be entitled to the Credit Amount or any balance thereof upon the occurrence of any of the following events: i. if the Customer changes the Service; ii. if the Customer changes the Service installation address/ the registered name for the Service; iii. if the Customer changes the monthly fee as specified in the Sales and Services Agreement; iv. if the Service and/or related services are terminated/disconnected for whatever reason 2.4 The Customer can change to a higher service plan during the Term and contract period shall remain the same. Customer who change to a lower value service plan is required to pay liquidated damages (as described in Clause 7 below) and also sign a new fixed term contract for the service plan. In both cases, the Customer shall pay an installation fee (if applicable) at the Company’s prevailing rate of charges for the Service from time to time. 2.5 This Service Plan in charged on a monthly basis. The monthly charges for the first month will be charged on a pro-rata basis from the service effective date to the first bill date. The monthly charges are payable in advance and non-refundable under whatever circumstances. 2.6 2.5 Unless otherwise specified by the Customer, the Service will continue to be provided to the Customer after the expiry of the Term and such service will be charged at the same Monthly Service Plan that is chargeable to prevailing service plan at the Customer time on the expiry date of the TermtheTerm. 2.7 WiFi 2.6 Wi-Fi Hotspot service is only applicable at the Company’s designated wireless hotspots, for detail, pls visit xxx.xxxxxxxx.xxx 2.8 2.7 The first basic installation fee HK$680 waivedis HK$1,500.

Service Plans. 2.1 The Customer shall use the Service Plan specified in the Sales and Services Agreement (or Supplemental Agreement to Sales and Services Agreement). 2.2 Service Plan is only applicable to the Customer whose service installation address is at designated residential area with no provision of and have not used the Company Company’s service within 120 days prior to registration. 2.3 Credit Amount a) Credit Amount to be rebated to the Customer will be credited to the Customer according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement). b) The Credit Amount will be credited to the monthly bill of the Customer’s Account. The first Credit Amount will be credited to the 1st monthly bill after the service effective date. c) The Credit Amount cannot be exchanged for cash. d) The Company shall not be under any obligation to pay any interest to the Customer on the Credit Amount. e) The Customer shall not be entitled to the Credit Amount or any balance thereof upon the occurrence of any of the following events: i. if the Customer changes the Service; ii. if the Customer changes the Service installation address/ the registered name for the Service; iii. if the Customer changes the monthly fee as specified in the Sales and Services Agreement; iv. if the Service and/or related services are terminated/disconnected for whatever reason 2.4 The Customer can change to a higher service plan during the Term and contract period shall remain the same. Customer who change to a lower value service plan is required to pay liquidated damages (as described in Clause 7 below) and also sign a new fixed term contract for the service plan. In both cases, the Customer shall pay an installation fee (if applicable) at the Company’s prevailing rate of charges for the Service from time to time. 2.5 This Service Plan in charged on a monthly basis. The monthly charges for the first month will be charged on a pro-rata basis from the service effective date to the first bill date. The monthly charges are payable in advance and non-refundable under whatever circumstances. 2.6 2.5 Unless otherwise specified by the Customer, the Service will continue to be provided to the Customer after the expiry of the Term and such service will be charged at the same Monthly Service Plan that is chargeable to the Customer on the expiry date of the Term. 2.7 WiFi service is only applicable at the Company’s designated wireless hotspots, for detail, pls visit xxx.xxxxxxxx.xxx 2.8 2.6 The first basic installation fee HK$680 HK$1,500 waived. The above Installation Fee only covers the standard installation work. If the Company or its installation staff or contractor, in its absolute discretion, considers under the actual circumstances of the installation address would required installation work beyond the scope of the standard installation work (e.g. high-platform setup, opening ceiling, fixing promat, extra civil works extra is required, etc.), then the Company shall have the right to charge the Customer an extra fee (subject to the cost, complexity, workload and resources availability for the work required).

Service Plans. 2.1 The Customer shall use the Service Plan specified in the Sales and Services Agreement (or Supplemental Agreement to Sales and Services Agreement). 2.2 Service Plan is only applicable to the Customer whose service installation address is at designated residential area with no provision of the Company service within 120 days prior to registration. 2.3 Credit Amount a) Credit Amount to be rebated to the Customer will be credited to the Customer according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement). b) The Credit Amount will be credited to the monthly bill of the Customer’s Account. The first Credit Amount will be credited to the 1st monthly bill after the service effective date. c) The Credit Amount cannot be exchanged for cash. d) The Company shall not be under any obligation to pay any interest to the Customer on the Credit Amount. e) The Customer shall not be entitled to the Credit Amount or any balance thereof upon the occurrence of any of the following events: i. if the Customer changes the Service; ii. if the Customer changes the Service installation address/ the registered name for the Service; iii. if the Customer changes the monthly fee as specified in the Sales and Services Agreement; iv. if the Service and/or related services are terminated/disconnected for whatever reason 2.4 The Customer can change to a higher service plan during the Term and contract period shall remain the same. Customer who change to a lower value service plan is required to pay liquidated damages (as described in Clause 7 below) and also sign a new fixed term contract for the service plan. In both cases, the Customer shall pay an installation fee (if applicable) at the Company’s prevailing rate of charges for the Service from time to time. 2.5 This Service Plan in charged on a monthly basis. The monthly charges for the first month will be charged on a pro-rata basis from the service effective date to the first bill date. The monthly charges are payable in advance and non-refundable under whatever circumstances. 2.6 Unless otherwise specified by the Customer, the Service will continue to be provided to the Customer after the expiry of the Term and such service will be charged at the same Monthly Service Plan that is chargeable to the Customer on the expiry date of the Term. 2.7 WiFi service is only applicable at the Company’s designated wireless hotspots, for detail, pls visit xxx.xxxxxxxx.xxx 2.8 The first basic installation fee HK$680 will be waived.

Service Plans. 2.1 The Customer shall use the Service Plan specified in the Sales and Services Agreement (or Supplemental Agreement to Sales and Services Agreement). 2.2 Service Plan is only applicable to the Customer whose service installation address is at designated residential area with no provision of the Company service within 120 days prior to registration. 2.3 Credit Amount a) Credit Amount to be rebated to the Customer will be credited to the Customer according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement). b) The Credit Amount will be credited to the monthly bill of the Customer’s Account. The first Credit Amount will be credited to the 1st monthly bill after the service effective date. c) The Credit Amount cannot be exchanged for cash. d) The Company shall not be under any obligation to pay any interest to the Customer on the Credit Amount. e) The Customer shall not be entitled to the Credit Amount or any balance thereof upon the occurrence of any of the following events: i. if the Customer changes the Service; ii. if the Customer changes the Service installation address/ the registered name for the Service; iii. if the Customer changes the monthly fee as specified in the Sales and Services Agreement; iv. if the Service and/or related services are terminated/disconnected for whatever reason 2.4 The Customer can change to a higher service plan during the Term and contract period shall remain the same. Customer who change to a lower value service plan is required to pay liquidated damages (as described in Clause 7 below) and also sign a new fixed term contract for the service plan. In both cases, the Customer shall pay an installation fee (if applicable) at the Company’s prevailing rate of charges for the Service from time to time. 2.5 This Service Plan in charged on a monthly basis. The monthly charges for the first month will be charged on a pro-rata basis from the service effective date to the first bill date. The monthly charges are payable in advance and non-refundable under whatever circumstances. 2.6 2.5 Unless otherwise specified by the Customer, the Service will continue to be provided to the Customer after the expiry of the Term and such service will be charged at the same Monthly Service Plan that is chargeable to the Customer on the expiry date of the TermtheTerm. 2.7 2.6 WiFi service is only applicable at the Company’s designated wireless hotspots, for detail, pls visit xxx.xxxxxxxx.xxx 2.8 2.7 The first basic installation fee HK$680 waived.

Service Plans. 2.1 The Customer shall use the Service Plan specified in the Sales and Services Agreement (or Supplemental Agreement to Sales and Services Agreement). 2.2 Service Plan is only applicable to the Customer whose service installation address is at designated residential area with no provision of the Company service within 120 days prior to registration. 2.3 Credit Amount a) Credit Amount to be rebated to the Customer will be credited to the Customer according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement). b) The Credit Amount will be credited to the monthly bill of the Customer’s Account. The first Credit Amount will be credited to the 1st monthly bill after the service effective date. c) The Credit Amount cannot be exchanged for cash. d) The Company shall not be under any obligation to pay any interest to the Customer on the Credit Amount. e) The Customer shall not be entitled to the Credit Amount or any balance thereof upon the occurrence of any of the following events: i. if the Customer changes the Service; ii. if the Customer changes the Service installation address/ the registered name for the Service; iii. if the Customer changes the monthly fee as specified in the Sales and Services Agreement; iv. if the Service and/or related services are terminated/disconnected for whatever reason 2.4 The Customer can change to a higher service plan during the Term and contract period shall remain the same. Customer who change to a lower value service plan is required to pay liquidated damages (as described in Clause 7 below) and also sign a new fixed term contract for the service plan. In both cases, the Customer shall pay an installation fee (if applicable) at the Company’s prevailing rate of charges for the Service from time to time. 2.5 This Service Plan in charged on a monthly basis. The monthly charges for the first month will be charged on a pro-rata basis from the service effective date to the first bill date. The monthly charges are payable in advance and non-refundable under whatever circumstances. 2.6 2.5 Unless otherwise specified by the Customer, the Service will continue to be provided to the Customer after the expiry of the Term and such service will be charged at the same Monthly Service Plan that is chargeable to prevailing service plan at the Customer time on the expiry date of the TermtheTerm. 2.7 WiFi 2.6 Wi-Fi Hotspot service is only applicable at the Company’s designated wireless hotspots, for detail, pls visit xxx.xxxxxxxx.xxx 2.8 2.7 The first basic installation fee HK$680 waived. If the Service Plan is terminated within the Term for whatever reasons, the Company shall have the right to charge the Customer the standard installation charge for the Service Plan subscribed. 2.8 Delay Activation of Service a) The arrangement is only applicable to designated plans and not applicable for online subscription. b) Customer can choose the Service commencement date for the applicable Service Plan during service registration, provided that this date is within 180 days after successful installation. Monthly charges for the Service Plan will start from the Service commencement date. c) If the Customer terminates/disconnects the Service for whatever reason (other than termination of Service as specified in Clause 2.8(d) below), after installation and before the Service commencement date, the Customer shall pay the Company liquidated damages specified in Clause 4.1 and a HK$680 handling charge. d) If the Customer terminates the Service as a result of moving to an area without the Company’s service coverage before the service commencement date, the Customer will be released of all its obligations under this fixed term contract and will not be required to pay any liquidated damages specified in Clause 4.1 but the Customer shall pay a $680 handling charge. 2.9 Cooling-off Period after Installation a) Customer who registers the Service for the first time is entitled to a 7-day cooling-off period commencing from the date following the installation date ("Installation Date") of the designated service plan of fibre broadband and/or home telephone. Installation Date refers to the date as set out in the acknowledgment of installation form. If installation of Services are completed on separate dates for the Service Plan(s) subscribed, the cooling-off period shall be deemed to commence on the date of the earliest Installation Date. The Customer may cancel the Service Plan(s) within the cooling-off period by written notice. However, the cooling-off period will immediately cease to apply upon the occurrence the following event: (i) the successful number porting to the Company’s home telephone service; or (ii) the Customer has received the premium of the Service Plan; or (ⅲ) Purchased WiFi router has installed successfully. b) If the Service of a Service Plan is cancelled during the cooling-off period, other service(s) included in the same Service Plan and any other service plan(s) or value-added service(s) subscribed together on the same application will also be cancelled, except for the purchased optional accessories. The Customer will not be required to pay any liquidated damages specified in Clause 4.1 and $680 handling charge. c) If the Customer cancels the Service(s)/Service Plan(s) within the cooling-off period, the Customer shall pay the following amounts: (i) monthly fee calculated on a pro rata basis according to the number of days of the Service(s)/Service Plan(s) used; (ii) charges of any value added service based on actual usage before termination; (iii) waived installation fee for the Service(if applicable); and (iv) charges for purchasing optional accessories. Charges paid in advance are non-refundable. d) Relocation or/ and reconnection for fibre broadband and/or home telephone are not entitled for the cooling-off period after installation. 2.10 If the Customer relocates the Service to another residential address during the Term and the Company has use its reasonable efforts to provide the Service(s) at the new relocated address, the Customer must sign a new Sales and Services Agreement with the Company at the prevailing service plan price for the new address. The Company will charge the relocation fee depending on the network coverage.

Service Plans. 2.1 The Customer shall use the Service Plan specified in the Sales and Services Agreement (or Supplemental Supplemenal Agreement to Sales and Services Agreement). 2.2 Service Plan is only applicable to the Customer whose service installation address is at designated residential area with no provision of the Company service within 120 days prior to registration. 2.3 Credit Amount a) Credit Amount to be rebated to the Customer will be credited to the Customer according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement). b) The Credit Amount will be credited to the monthly bill of the Customer’s Account. The first Credit Amount will be credited to the 1st monthly bill after the service effective date. c) The Credit Amount cannot be exchanged for cash. d) The Company shall not be under any obligation to pay any interest to the Customer on the Credit Amount. e) The Customer shall not be entitled to the Credit Amount or any balance thereof upon the occurrence of any of the following events: i. if the Customer changes the Service; ii. if the Customer changes the Service installation address/ the registered name for the Service; iii. if the Customer changes the monthly fee as specified in the Sales and Services Agreement; iv. if the Service and/or related services are terminated/disconnected for whatever reason 2.4 The Customer can change to a higher service plan during the Term and contract period shall remain the same. Customer who change to a lower value service plan is required to pay liquidated damages (as described in Clause 7 below) and also sign a new fixed term contract for the service plan. In both cases, the Customer shall pay an installation fee (if applicable) at the Company’s prevailing rate of charges for the Service from time to time. 2.5 This Service Plan in charged on a monthly basis. The monthly charges for the first month will be charged on a pro-rata basis from the service effective date to the first bill date. The monthly charges are payable in advance and non-refundable under whatever circumstances. 2.6 Unless otherwise specified by the Customer, the Service will continue to be provided to the Customer after the expiry of the Term and such service will be charged at the same Monthly Service Plan that is chargeable to the Customer on the expiry date of the Term. 2.7 WiFi service is only applicable at the Company’s designated wireless hotspots, for detail, pls visit xxx.xxxxxxxx.xxx 2.8 The first basic installation fee HK$680 will be waived.

Service Plans. 2.1 The Customer shall use the Service Plan specified in the Sales and Services Agreement (or Supplemental Agreement to Sales and Services Agreement). 2.2 Service Plan is only applicable to the Customer whose service installation address is at designated residential area with no provision of the Company service within 120 days prior to registration. 2.3 Credit Amount a) Credit Amount to be rebated to the Customer will be credited to the Customer according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement). b) The Credit Amount will be credited to the monthly bill of the Customer’s Account. The first Credit Amount will be credited to the 1st monthly bill after the service effective date. c) The Credit Amount cannot be exchanged for cash. d) The Company shall not be under any obligation to pay any interest to the Customer on the Credit Amount. e) The Customer shall not be entitled to the Credit Amount or any balance thereof upon the occurrence of any of the following events: i. if the Customer changes the Service; ii. if the Customer changes the Service installation address/ the registered name for the Service; iii. if the Customer changes the monthly fee as specified in the Sales and Services Agreement; iv. if the Service and/or related services are terminated/disconnected for whatever reason 2.4 The Customer can change to a higher service plan during the Term and contract period shall remain the same. Customer who change to a lower value service plan is required to pay liquidated damages (as described in Clause 7 below) and also sign a new fixed term contract for the service plan. In both cases, the Customer shall pay an installation fee (if applicable) at the Company’s prevailing rate of charges for the Service from time to time. 2.5 This Service Plan in charged on a monthly basis. The monthly charges for the first month will be charged on a pro-rata basis from the service effective date to the first bill date. The monthly charges are payable in advance and non-refundable under whatever circumstances. 2.6 2.5 Unless otherwise specified by the Customer, the Service will continue to be provided to the Customer after the expiry of the Term and such service will be charged at the same Monthly Service Plan that is chargeable to prevailing service plan at the Customer time on the expiry date of the TermtheTerm. 2.7 WiFi service is only applicable at the Company’s designated wireless hotspots, for detail, pls visit xxx.xxxxxxxx.xxx 2.8 2.6 The first basic installation fee HK$1,500 waived. If the Service Plan is terminated within the Term for whatever reasons, the Company shall have the right to charge the Customer the standard installation charge for the Service Plan subscribed. 2.7 Delay Activation of Service a) The arrangement is only applicable to designated plans and not applicable for online subscription. b) Customer can choose the Service commencement date for the applicable Service Plan during service registration, provided that this date is within 180 days after successful installation. Monthly charges for the Service Plan will start from the Service commencement date. c) If the Customer terminates/disconnects the Service for whatever reason (other than termination of Service as specified in Clause 2.7(d) below), after installation and before the Service commencement date, the Customer shall pay the Company liquidated damages specified in Clause 4.1 and a HK$680 waivedhandling charge. d) If the Customer terminates the Service as a result of moving to an area without the Company’s service coverage before the service commencement date, the Customer will be released of all its obligations under this fixed term contract and will not be required to pay any liquidated damages specified in Clause 4.1 but the Customer shall pay a $680 handling charge. 2.8 Cooling-off Period after Installation a) Customer who registers the Service for the first time is entitled to a 7-day cooling-off period commencing from the date following the installation date ("Installation Date") of the designated service plan of fibre broadband and/or home telephone. Installation Date refers to the date as set out in the acknowledgment of installation form. If installation of Services are completed on separate dates for the Service Plan(s) subscribed, the cooling-off period shall be deemed to commence on the date of the earliest Installation Date. The Customer may cancel the Service Plan(s) within the cooling-off period by written notice. However, the cooling-off period will immediately cease to apply upon the occurrence the following event (i) the Customer has received the premium of the Service Plan; or (ii) Purchased WiFi router has installed successfully. b) If the Service of a Service Plan is cancelled during the cooling-off period, other service(s) included in the same Service Plan and any other service plan(s) or value-added service(s) subscribed together on the same application will also be cancelled, except for the purchased optional accessories. The Customer will not be required to pay any liquidated damages specified in Clause 4.1 and $680 handling charge. c) If the Customer cancels the Service(s)/Service Plan(s) within the cooling-off period, the Customer shall pay the following amounts: (i) monthly fee calculated on a pro rata basis according to the number of days of the Service(s)/Service Plan(s) used; (ii) charges of any value added service based on actual usage before termination; (iii) waived installation fee for the Service(if applicable); and (iv) charges for purchasing optional accessories. Charges paid in advance are non-refundable. d) Relocation or/ and reconnection for fibre broadband and/or home telephone are not entitled for the cooling-off period after installation.

Service Plans. 2.1 The Customer shall use the Service Plan specified in the Sales and Services Agreement (or Supplemental Agreement to Sales and Services Agreement). 2.2 Service Plan is only applicable to the Customer whose service installation address is at designated residential area with no provision of and have not used the Company Company’s service within 120 days prior to registration. 2.3 Credit Amount a) Credit Amount to be rebated to the Customer will be credited to the Customer according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement). b) The Credit Amount will be credited to the monthly bill of the Customer’s Account. The first Credit Amount will be credited to the 1st monthly bill after the service effective date. c) The Credit Amount cannot be exchanged for cash. d) The Company shall not be under any obligation to pay any interest to the Customer on the Credit Amount. e) The Customer shall not be entitled to the Credit Amount or any balance thereof upon the occurrence of any of the following events: i. if the Customer changes the Service; ii. if the Customer changes the Service installation address/ the registered name for the Service; iii. if the Customer changes the monthly fee as specified in the Sales and Services Agreement; iv. if the Service and/or related services are terminated/disconnected for whatever reason 2.4 The Customer can change to a higher service plan during the Term and contract period shall remain the same. Customer who change to a lower value service plan is required to pay liquidated damages (as described in Clause 7 3 below) and also sign a new fixed term contract for the service plan. In both cases, the Customer shall pay an installation fee (if applicable) at the Company’s prevailing rate of charges for the Service from time to time. 2.5 This Service Plan in charged on a monthly basis. The monthly charges for the first month will be charged on a pro-rata basis from the service effective date to the first bill date. The monthly charges are payable in advance and non-refundable under whatever circumstances. 2.6 Unless otherwise specified by the Customer, the Service will continue to be provided to the Customer after the expiry of the Term and such service will be charged at the same Monthly Service Plan that is chargeable to the Customer on the expiry date of the TermtheTerm. 2.7 WiFi service is only applicable at the Company’s designated wireless hotspots, for detail, pls visit xxx.xxxxxxxx.xxx 2.8 The first basic installation fee HK$680 HK$1,500 waived. The Company reserves the right to charge back the waived installation fee HK$1,500 if the Service and/or related services are terminated/disconnected for whatever reason within the contract term. The above Installation Fee only covers the standard installation work. If the Company or its installation staff or contractor, in its absolute discretion, considers under the actual circumstances of the installation address would required installation work beyond the scope of the standard installation work (e.g. high-platform setup, opening ceiling, fixing promat, extra civil works extra is required, etc.), then the Company shall have the right to charge the Customer an extra fee (subject to the cost, complexity, workload and resources availability for the work required).