Common use of Service Reliability Clause in Contracts

Service Reliability. The parties will make commercially reasonable efforts to ensure that their respective services related to this Agreement are free from material defects, and are available 24 hours a day, 7 days a week to Users. Service Provider agrees to maintain the Service Provider Services according to the applicable restoral expectations set forth in the table below. For unplanned events, Sprint will assign a trouble severity code based on Sprint’s assessment of trouble at the point of trouble identification. Sprint will make adjustments to the trouble severity code based on event activities. Operational reviews between Sprint Technical Services and Service Provider will be conducted as needed. The following trouble severity table will be reviewed periodically by Sprint and Service Provider, and may be modified by mutual written agreement of the parties. Trouble Severity Code Description Restoral Expetations

Service Reliability. The parties will make commercially reasonable efforts to ensure that their respective services related to this Agreement are free from material defects, and are available 24 hours a day, 7 days a week to Users. Service Provider Sorrent agrees to maintain the Service Provider Sorrent Services according to the applicable restoral expectations set forth in the table below. For unplanned events, Sprint will assign a trouble severity code based on Sprint’s assessment of trouble at the point of trouble identification. Sprint will make adjustments to the trouble severity code based on event activities. Operational reviews between Sprint Technical Services and Service Provider Sorrent will be conducted as needed. The following trouble severity table will be reviewed periodically by Sprint and Service ProviderSorrent, and may be modified by mutual written agreement of the parties. Trouble Severity Code Description Restoral ExpetationsTrouble

Service Reliability. The parties will make commercially reasonable efforts to ensure that their respective services related to under this Agreement are free from material defects, defects and are available to Users 24 hours a day, 7 days a week to Usersweek. Service Provider agrees to will maintain the Service Provider Services according to the applicable restoral expectations set forth in the table below. For unplanned events, Sprint will assign a trouble severity code based on Sprint’s assessment of trouble at the point of trouble identification. Sprint will make adjustments to the trouble severity code based on event activities. Operational reviews between Sprint Technical Services and Service Provider will be conducted conduct Operational Reviews as needed. The following parties will periodically review the trouble severity table will be reviewed periodically by Sprint and Service Provider, and may be modified modify it by mutual written agreement of the parties. Trouble Severity Code Description Restoral Expetationsagreement.