Points of Contact and Escalations Sample Clauses

Points of Contact and Escalations. If Client experiences an Event, Client may contact Rave’s customer support hotline at 000-000-0000 available 24X7X365 or by e-mail at xxxxxxxxxxx@xxxxxxxxxxxx.xxx. • Non-Sev 1 Events are submitted via email at xxxxxxxxxxx@xxxxxxxxxxxx.xxx. • For Sev 1 Events, Rave will provide continual support until the Event is resolved. Client and Rave will exchange ticket numbers for tracking an Event beginning with the initial report of trouble. Client may be required to interface with any third party hardware and software vendors, carriers or other service providers. Client Contact Information (for escalation or technical issues) Contact Name & Title Phone Mobile Email 1st Point of Contact 1st Escalation 2nd Escalation
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Points of Contact and Escalations. If Sprint experiences technical problems receiving or transmitting the Service Provider Services, Sprint may contact Service Provider’s technical service group. Escalations will occur if applicable restoral expectations are not met. Service Provider will provide for 24x7x365 support availability. For Sev1 Errors, Service Provider will provide continual support until the event is resolved. Service Provider and Sprint’s IT department will exchange ticket numbers for tracking an event beginning with the initial report of trouble. Service Provider will interface with any third party hardware and software vendors selected by it and included as part of the Service Provider Services. During unplanned events, Service Provider will interact with these third party vendors for service restoral activities; Sprint will only be required to interact with Service Provider. Sprint and Service Provider escalation contacts and numbers are as follows: 1st Point of Contact [*] Sr. Developer [*] [*] [*] 1st Escalation [*] VP Development [*] [*] [*] 2nd Escalation [*] VP Marketing [*] [*] [*] 1st Point of Contact NOCC Support and request Web Connections and Content (WCC) primary on call or WCC backup on call. [*] N/A N/A 1st Escalation SME, WCC, [*] [*] [*] [*] 2nd Escalation SME, WCC, Manager, [*] [*] [*] [*] 1st Point of Contact [*] [*] [*] [*] * Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 1st Escalation [*] [*] [*] [*] 2nd Escalation [*] [*] [*] [*]
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Points of Contact and Escalations. (a) Escalations occur if response times or restoration expectations are not met. * This material has been omitted pursuant to a request for confidential treatment and such request has been filed separately with the Commission. (b) Seven to provide the following support availabilities (and time periods in the Section 1 table shall apply during the following hours): A. For SEVEN hosting services, or for all Catastrophic errors encountered during SEVEN’s software product support of Personal Edition to Sprint: [* * *] B. For SEVEN product support of System SEVEN Personal Edition: [* * *] (c) A single toll free support number will be provided (one phone that can be passed to various on-call persons, as necessary).
Sample 1
Points of Contact and Escalations. If Client experiences an Event, Client may contact Rave’s customer support hotline at 000-000-0000 available 24X7X365 or by e-mail at xxxxxxxxxxx@xxxxxxxxxxxx.xxx. • Non-Sev 1 Events are submitted via email at xxxxxxxxxxx@xxxxxxxxxxxx.xxx. • For Sev 1 Events, Rave will provide continual support until the Event is resolved. Client and Rave will exchange ticket numbers for tracking an Event beginning with the initial report of trouble. Client may be required to interface with any third party hardware and software vendors, carriers or other service providers. Client Contact Information (for escalation or technical issues) Contact Name & Title Phone Mobile Email 1st Point of Contact Xxxxxx Xxxx, Community Relations Director 000-000-0000 000-000-0000 Xxxxxx.Xxxx@XxXx.xxx 1st Escalation Xxxx Xxxx 000-000-0000 Xxxx.Xxxx@XxXx.xxx 2nd Escalation Xxxx Xxxxxxxxx 573-874-7111 Xxxx.Xxxxxxxxx@XxXx.xxx
Sample 1
Points of Contact and Escalations. The Parties’ respective escalation contacts will be defined in the support handover. Either party may change its escalation contacts at any time upon written notice to the other party; provided that, for the Customer, the escalation contact is a Customer employee or directly working on behalf of the Customer. In the event that SWG fails to satisfy any of the response time commitments set forth above, the Customer may escalate the issue to the applicable SWG escalation contact next in order. Only trained, designated Super Users may contact SWG using the methods provided, to report an Incident, and such person(s) will be responsible for all communications with SWG with respect to the incident in question. SWG is not responsible for any delays or other problems in performing the Support Services caused by inaccurate contacts or delayed assistance.
Sample 1
Points of Contact and Escalations. If either party experiences technical problems receiving or transmitting the other party's service, or receive questions or complaints from Users, that party may contact the other party's technical service, Escalations will occur if applicable restoral expectations are not met JAMDAT will provide for 24x7x365 support availability. JAMDAT will provide continual support until the event is resolved for Sevl Errors. JAMDAT and Sprint PCS' IT department will exchange ticket numbers for tracking an event at the initial report of trouble by Sprint PCS to JAMDAT. JAMDAT will interface with any third party hardware and software vendors selected by it and included as part of the JAMDAT Services. During unplanned events, JAMDAT will interact with these third party vendors for service restoral activities; Sprint PCS will only be required to interact with JAMDAT. Sprint PCS and JAMDAT escalation contacts and numbers are as follows: [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***]
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Related to Points of Contact and Escalations

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  • PRE-CONSTRUCTION PHASE SERVICES The Pre-Construction Phase shall be deemed to commence upon the date specified in a written Notice to Proceed with Pre-Construction Phase Services issued by Owner and shall continue through completion of the Construction Documents and procurement of all major Subcontractor agreements. Contractor is not entitled to reimbursement for any costs incurred for Pre-Construction Phase Services performed before issuance of the written Notice to Proceed. Pre-Construction Phase Services may overlap Construction Phase Services. Contractor shall perform the following Pre-Construction Phase Services:

  • Operator’s Security Contact Information Xxxxxxx X. Xxxxxxx Named Security Contact xxxxxxxx@xxxxxxxxx.xxx Email of Security Contact (000) 000-0000 Phone Number of Security Contact

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  • Construction Phase Services 3.1.1 – Basic Construction Services

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