Points of Contact and Escalations Sample Clauses

Points of Contact and Escalations. If Client experiences an Event, Client may contact Rave’s customer support hotline at 000-000-0000 available 24X7X365 or by e-mail at xxxxxxxxxxx@xxxxxxxxxxxx.xxx. • Non-Sev 1 Events are submitted via email at xxxxxxxxxxx@xxxxxxxxxxxx.xxx. • For Sev 1 Events, Rave will provide continual support until the Event is resolved. Client and Rave will exchange ticket numbers for tracking an Event beginning with the initial report of trouble. Client may be required to interface with any third party hardware and software vendors, carriers or other service providers. Client Contact Information (for escalation or technical issues) Contact Name & Title Phone Mobile Email 1st Point of Contact 1st Escalation 2nd Escalation
Sample 1Sample 2See All (5)
AutoNDA by SimpleDocs
Points of Contact and Escalations. If Sprint experiences technical problems receiving or transmitting the Service Provider Services, Sprint may contact Service Provider’s technical service group. Escalations will occur if applicable restoral expectations are not met. Service Provider will provide for 24x7x365 support availability. For Sev1 Errors, Service Provider will provide continual support until the event is resolved. Service Provider and Sprint’s IT department will exchange ticket numbers for tracking an event beginning with the initial report of trouble. Service Provider will interface with any third party hardware and software vendors selected by it and included as part of the Service Provider Services. During unplanned events, Service Provider will interact with these third party vendors for service restoral activities; Sprint will only be required to interact with Service Provider. Sprint and Service Provider escalation contacts and numbers are as follows: Service Provider Contact Information (Accessible 24 hours a day / 7 days a week) Contact Name & Title Phone Mobile or Page Email 1st Point of Contact [*] Sr. Developer [*] [*] [*] 1st Escalation [*] VP Development [*] [*] [*] 2nd Escalation [*] VP Marketing [*] [*] [*] Sprint Contact Information (Accessible 24 hours a day / 7 days a week) For browsable content: 1st Point of Contact NOCC Support and request Web Connections and Content (WCC) primary on call or WCC backup on call. [*] N/A N/A 1st Escalation SME, WCC, [*] [*] [*] [*] 2nd Escalation SME, WCC, Manager, [*] [*] [*] [*] For downloadable content (i.e. Premium Services): Contact Name & Title Phone Mobile or Page Email 1st Point of Contact [*] [*] [*] [*] Version 7.0 (5/02/03) * Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 1st Escalation [*] [*] [*] [*] 2nd Escalation [*] [*] [*] [*]
Sample 1Sample 2Sample 3
Points of Contact and Escalations. If Client experiences an Event, Client may contact Rave’s customer support hotline at 000-000-0000 available 24X7X365 or by e-mail at xxxxxxxxxxx@xxxxxxxxxxxx.xxx. • Non-Sev 1 Events are submitted via email at xxxxxxxxxxx@xxxxxxxxxxxx.xxx. • For Sev 1 Events, Rave will provide continual support until the Event is resolved. Client and Rave will exchange ticket numbers for tracking an Event beginning with the initial report of trouble. Client may be required to interface with any third party hardware and software vendors, carriers or other service providers. Client Contact Information (for escalation or technical issues) Contact Name & Title Phone Mobile Email 1st Point of Contact Xxxxxx Xxxx, Community Relations Director 000-000-0000 000-000-0000 Xxxxxx.Xxxx@XxXx.xxx 1st Escalation Xxxx Xxxx 000-000-0000 Xxxx.Xxxx@XxXx.xxx 2nd Escalation Xxxx Xxxxxxxxx 573-874-7111 Xxxx.Xxxxxxxxx@XxXx.xxx
Sample 1
Points of Contact and Escalations. If either party experiences technical problems receiving or transmitting the other party's service, or receive questions or complaints from Users, that party may contact the other party's technical service, Escalations will occur if applicable restoral expectations are not met JAMDAT will provide for 24x7x365 support availability. JAMDAT will provide continual support until the event is resolved for Sevl Errors. JAMDAT and Sprint PCS' IT department will exchange ticket numbers for tracking an event at the initial report of trouble by Sprint PCS to JAMDAT. JAMDAT will interface with any third party hardware and software vendors selected by it and included as part of the JAMDAT Services. During unplanned events, JAMDAT will interact with these third party vendors for service restoral activities; Sprint PCS will only be required to interact with JAMDAT. Sprint PCS and JAMDAT escalation contacts and numbers are as follows: JAMDAT Contact Information (Accessible 24 hours a day / 7 days a week) Contact Name & Title Phone Mobile Pager Email - [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] Sprint PCS Contact Information (Accessible 24 hours a day / 7 days a week) Contact Name & Title Phone Mobile Pager Email - [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***]
Sample 1
Points of Contact and Escalations. (a) Escalations occur if response times or restoration expectations are not met. * This material has been omitted pursuant to a request for confidential treatment and such request has been filed separately with the Commission. Sprint Confidential Information—Restricted Attachment C Seven Personal Edition Service Level Agreement
Sample 1
Points of Contact and Escalations. The Parties’ respective escalation contacts will be defined in the support handover. Either party may change its escalation contacts at any time upon written notice to the other party; provided that, for the Customer, the escalation contact is a Customer employee or directly working on behalf of the Customer. In the event that SWG fails to satisfy any of the response time commitments set forth above, the Customer may escalate the issue to the applicable SWG escalation contact next in order. Only trained, designated Super Users may contact SWG using the methods provided, to report an Incident, and such person(s) will be responsible for all communications with SWG with respect to the incident in question. SWG is not responsible for any delays or other problems in performing the Support Services caused by inaccurate contacts or delayed assistance.
Sample 1

Related to Points of Contact and Escalations

  • Payments and Computations, Etc All amounts to be paid or deposited by Buyer hereunder shall be paid or deposited in accordance with the terms hereof on the day when due in immediately available funds to the account of Originator designated from time to time by Originator or as otherwise directed by Originator. In the event that any payment owed by any Person hereunder becomes due on a day that is not a Business Day, then such payment shall be made on the next succeeding Business Day. If any Person fails to pay any amount hereunder when due, such Person agrees to pay, on demand, the Default Fee in respect thereof until paid in full; provided, however, that such Default Fee shall not at any time exceed the maximum rate permitted by applicable law. All computations of interest payable hereunder shall be made on the basis of a year of 360 days for the actual number of days (including the first but excluding the last day) elapsed.

  • Calculations; Computations (a) The financial statements to be furnished to the Lenders pursuant hereto shall be made and prepared in accordance with U.S. GAAP consistently applied throughout the periods involved (except as set forth in the notes thereto); provided that except as otherwise specifically provided herein, all computations of the Applicable Margin shall utilize U.S. GAAP and policies in conformity with those used to prepare the audited financial statements of the Borrower referred to in Section 8.05(a)(i) for the fiscal year of the Borrower ended December 31, 2012; provided further, that if the Borrower notifies the Administrative Agent that the Borrower wishes to amend any leverage calculation or any financial definition used therein to implement the effect of any change in U.S. GAAP or the application thereof occurring after the Closing Date on the operation thereof (or if the Administrative Agent notifies the Borrower that the Required Lenders wish to amend any leverage test or any financial definition used therein for such purpose), then the Borrower and the Administrative Agent shall negotiate in good faith to amend such leverage test or the definitions used therein (subject to the approval of the Required Lenders) to preserve the original intent thereof in light of such changes in U.S. GAAP; provided, further that all determinations made pursuant to any applicable leverage test or any financial definition used therein shall be determined on the basis of U.S. GAAP as applied and in effect immediately before the relevant change in U.S. GAAP or the application thereof became effective, until such leverage test or such financial definition is amended. Notwithstanding any other provision contained herein, all terms of an accounting or financial nature used herein shall be construed, and all computations of amounts and ratios referred to herein shall be made, without giving effect to Statement of Financial Accounting Standards 141R or ASC 805 (or any other financial accounting standard having a similar result or effect).

  • Payments and Computations (a) The Borrower shall make each payment hereunder and under the Notes, irrespective of any right of counterclaim or set-off (except as otherwise provided in Section 2.13), not later than 12:00 Noon (New York City time) on the day when due in U.S. dollars to the Administrative Agent at the Administrative Agent’s Account in same day funds, with payments being received by the Administrative Agent after such time being deemed to have been received on the next succeeding Business Day. The Administrative Agent shall promptly thereafter cause like funds to be distributed (i) if such payment by the Borrower is in respect of principal, interest, commitment fees or any other Obligation then payable hereunder and under the Notes to more than one Lender Party, to such Lender Parties for the account of their respective Applicable Lending Offices ratably in accordance with the amounts of such respective Obligations then payable to such Lender Parties and (ii) if such payment by the Borrower is in respect of any Obligation then payable hereunder to one Lender Party, to such Lender Party for the account of its Applicable Lending Office, in each case to be applied in accordance with the terms of this Agreement. Upon any Acceding Lender becoming a Lender hereunder as a result of a Commitment Increase pursuant to Section 2.17 and upon the Administrative Agent’s receipt of such Lender’s Accession Agreement and recording of information contained therein in the Register, from and after the applicable Increase Date, the Administrative Agent shall make all payments hereunder and under any Notes issued in connection therewith in respect of the interest assumed thereby to such Acceding Lender. Upon its acceptance of an Assignment and Acceptance and recording of the information contained therein in the Register pursuant to Section 9.07(d), from and after the effective date of such Assignment and Acceptance, the Administrative Agent shall make all payments hereunder and under the Notes in respect of the interest assigned thereby to the Lender Party assignee thereunder, and the parties to such Assignment and Acceptance shall make all appropriate adjustments in such payments for periods prior to such effective date directly between themselves.

  • Performance and Compliance with Contracts and Credit and Collection Policy The Seller shall (and shall cause the Servicer to), at its expense, timely and fully perform and comply with all material provisions, covenants and other promises required to be observed by it under the Contracts related to the Receivables, and timely and fully comply in all material respects with the applicable Credit and Collection Policies with regard to each Receivable and the related Contract.

  • Definitions and Conventions Capitalized terms used in the Purchase and Sale Agreement shall have (unless otherwise provided elsewhere therein) the following respective meanings:

  • Payments; Computations and Statements (a) The Borrowers will make each payment under this Agreement not later than 2:00 p.m. (New York City time) on the day when due, in lawful money of the United States of America and in immediately available funds, to the applicable Administrative Agent’s Account. All payments received by the Administrative Agent after 2:00 p.m. (New York City time) on any Business Day will be credited to the Loan Account on the next succeeding Business Day, provided that for the purpose of computing interest charges for the Obligations during any time when springing cash dominion is in effect pursuant to Section 8.01(d), all items of payment (including customer remittances received into any Cash Management Accounts and applied to the Obligations under any cash dominion arrangements described in Section 8.01) shall be deemed applied by the Administrative Agent one (1) Business Day after (A) the Business Day following the Administrative Agent’s receipt of such payments via wire transfer or electronic depository check or (B) in the case of payments received by the Administrative Agent in any other form, the Business Day such payment constitutes good funds. This approach is acknowledged by the parties to be an integral aspect of the price of the Lenders’ financing of the Borrowers and shall apply irrespective of the characterization of whether receipts are owned by the Borrowers or the Lenders. All payments shall be made by the Borrowers without set-off, counterclaim, recoupment, deduction or other defense to the Agents and the Lenders. Except as provided in Section 2.02, after receipt, the Administrative Agent will promptly thereafter cause to be distributed like funds relating to the payment of principal ratably to the applicable Lenders in accordance with their applicable Pro Rata Shares and like funds relating to the payment of any other amount payable to any Lender to such Lender, in each case to be applied in accordance with the terms of this Agreement, provided that the Administrative Agent will cause to be distributed all interest and fees received from or for the account of the Borrowers not less than once each month and in any event promptly after receipt thereof. The Lenders and the Borrowers hereby authorize the Administrative Agent to, and the Administrative Agent may, from time to time, charge the Loan Account of the Borrowers with any amount due and payable by the Borrowers under any Loan Document, provided that, in the absence of a continuing Event of Default, any such charge in respect of out-of-pocket fees, costs and expenses of the Agents and Lenders payable by the Borrowers shall occur no sooner than 15 days after the Administrative Borrower’s receipt of a reasonably detailed invoice therefor. Each of the Lenders and the Borrowers agrees that the Administrative Agent shall have the right to make such charges whether or not any Default or Event of Default shall have occurred and be continuing or whether any of the conditions precedent in Section 5.02 have been satisfied. Any amount charged to the Loan Account of the Borrowers shall be deemed a Revolving Loan hereunder made by the Revolving Loan Lenders to the Borrowers, funded by the Administrative Agent on behalf of the Revolving Loan Lenders and subject to Section 2.02 of this Agreement. The Lenders and the Borrowers confirm that any charges which the Administrative Agent may so make to the Loan Account of the Borrowers as herein provided will be made as an accommodation to the Borrowers and solely at the Administrative Agent’s discretion, provided that the Administrative Agent shall from time to time upon the request of the Collateral Agent, charge the Loan Account of the Borrowers with any amount not paid when due and payable under any Loan Document. Whenever any payment to be made or any report required to be delivered under any such Loan Document shall become due on a day other than a Business Day, such payment shall be made, or such report shall be delivered on the next succeeding Business Day and if applicable, such extension of time shall in such case be included in the computation of interest or fees, as the case may be. Except as otherwise expressly provided for herein, all computations of fees shall be made by the Administrative Agent on the basis of a year of 360 days for the actual number of days (including the first day but excluding the last day) occurring in the period for which such fees are payable. Each determination by the Administrative Agent of an interest rate or fees hereunder shall be conclusive and binding for all purposes in the absence of manifest error.

  • Payments and Calculations 16.1 Currency and method of payments. All payments to be made:

  • Prorations and Credits The following items in this Section 5.4 shall be adjusted and prorated between Seller and Purchaser as of 11:59 P.M. on the day preceding the Closing, based upon the actual number of days in the applicable month or year:

  • Computation of Interest and Fees; Retroactive Adjustments of Applicable Rate (a) All computations of interest for Base Rate Loans (including Base Rate Loans determined by reference to the Eurodollar Rate) shall be made on the basis of a year of 365 or 366 days, as the case may be, and actual days elapsed. All other computations of fees and interest shall be made on the basis of a 360-day year and actual days elapsed (which results in more fees or interest, as applicable, being paid than if computed on the basis of a 365-day year). Interest shall accrue on each Loan for the day on which the Loan is made, and shall not accrue on a Loan, or any portion thereof, for the day on which the Loan or such portion is paid, provided that any Loan that is repaid on the same day on which it is made shall, subject to Section 2.12(a), bear interest for one day. Each determination by the Administrative Agent of an interest rate or fee hereunder shall be conclusive and binding for all purposes, absent manifest error.

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!