Service Request Management. Aviat Networks will dedicate continuous attention to Critical and Major Service Requests until service is restored or request is closed. Aviat Networks will work to resolve the Service Request until Customer accepts the proposed solution, at which point the TAC will close the Service Request.
Appears in 2 contracts
Samples: Annual Support Agreement, Contract Approval
Service Request Management. Aviat Networks will dedicate continuous attention to Critical and Major Service Requests until service is restored or request is closed. Aviat Networks will work to resolve the Service Request until Customer BAYRICS JPA accepts the proposed solution, at which point the TAC will close the Service Request.
Appears in 1 contract
Service Request Management. Aviat Networks will dedicate continuous attention to Critical and Major Service Requests until service is restored or request is closed. Aviat Networks will work to resolve the Service Request until Customer SVRIA accepts the proposed solution, at which point the TAC will close the Service Request.
Appears in 1 contract
Samples: Maintenance Services Agreement