Common use of Service Request Management Clause in Contracts

Service Request Management. Aviat Networks will dedicate continuous attention to Critical and Major Service Requests until service is restored or request is closed. Aviat Networks will work to resolve the Service Request until Customer accepts the proposed solution, at which point the TAC will close the Service Request.

Appears in 2 contracts

Samples: Annual Support Agreement, Contract Approval

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Service Request Management. Aviat Networks will dedicate continuous attention to Critical and Major Service Requests until service is restored or request is closed. Aviat Networks will work to resolve the Service Request until Customer BAYRICS JPA accepts the proposed solution, at which point the TAC will close the Service Request.

Appears in 1 contract

Samples: Maintenance and Noc Services Agreement

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Service Request Management. Aviat Networks will dedicate continuous attention to Critical and Major Service Requests until service is restored or request is closed. Aviat Networks will work to resolve the Service Request until Customer SVRIA accepts the proposed solution, at which point the TAC will close the Service Request.

Appears in 1 contract

Samples: Maintenance Services Agreement

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