Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: 0-8 hours (during business hours) for issues classified as High priority. Within 48 hours for issues classified as Medium priority.
Appears in 1 contract
Samples: Service Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service service-related incidents and/or requests submitted by the Customer within the following time frames: o 0-8 hours (during business hours) for issues classified as High priority. o Within 48 hours for issues classified as Medium priority. o Within 5 working days for issues classified as Low priority.
Appears in 1 contract
Samples: Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time framestimeframes: 0-8 hours (during business hours) for issues classified as High priority. Within 48 hours 2 business days for issues classified as Medium priority. Within 5 business days for issues classified as Low priority.
Appears in 1 contract
Samples: Eobserve Service Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents incidents, complaints and/or requests submitted by the Customer within the following time frames: □ 0-8 hours (during business hours) for issues classified as High priority. □ Within 48 hours for issues classified as Medium priority.
Appears in 1 contract
Samples: Service Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: 0-8 hours (during business hours) for issues classified as High priority. Within 48 hours for issues classified as Medium priority. Within 5 working days for issues classified as Low priority.
Appears in 1 contract
Samples: Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service service-related incidents and/or requests submitted by the Customer within the following time frames: 0-8 4 hours (during business hours) for issues classified as High priority. Within 48 hours 1 working day for issues classified as Medium priority.
Appears in 1 contract
Samples: Management Software System
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer Client within the following time frames: • 0-8 hours (during business hours) for issues classified as High priority. • Within 48 hours for issues classified as Medium priority. • Within 5 working days for issues classified as Low priority.
Appears in 1 contract
Samples: Service Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer via reply email within the following time frames: 0-8 hours (during business hours) • Within 1 working day for issues classified as High priority. • Within 48 hours 3 working days for issues classified as Medium priority. • Within 5 working days for issues classified as Low priority.
Appears in 1 contract
Samples: Service Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: • 0-8 hours (during business hours) for issues classified as High priority. • Within 48 hours for issues classified as Medium priority. • Within 5 working days for issues classified as Low priority.
Appears in 1 contract
Samples: Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: • 0-8 3 hours (during business hours) for issues classified as High priority. • Within 48 24 hours for issues classified as Medium priority. • Within 3 working days for issues classified as Low priority.
Appears in 1 contract
Samples: (Service Level Agreement
Service Requests. In support of services outlined in this Agreement, the Company/Service Provider will respond to service related incidents and/or requests submitted by the Customer Client within the following time frames: • 0-8 hours (during business hours) for issues classified as High priority. • Within 48 hours for issues classified as Medium priority. • Within 5 working days for issues classified as Low priority.
Appears in 1 contract
Samples: Non Disclosure Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: 0-8 4 hours (during business hours) for issues classified as High priority. Within 48 24 hours for issues classified as Medium priority. Within 48 hours for issues classified as Low priority.
Appears in 1 contract
Samples: Service Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: 0-8 ● 48 hours (during business hours) for issues classified as High priority. ● Within 48 hours 5 working days for issues classified as Medium priority.. Xxxxx, 00000 Xxxx, Xxxxxx
Appears in 1 contract
Samples: Service Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service service-related incidents and/or requests submitted by the Customer within the following time frames: 0-8 • 24 hours (during business hours) for issues classified as High priorityPriority. • Within 48 72 hours for issues classified as Medium priorityother issues.
Appears in 1 contract
Samples: Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: • 0-8 2 hours (during business hours) for issues classified as High priority. • Within 48 8 hours for issues classified as Medium priority. • Within 2 working days for issues classified as Low priority.
Appears in 1 contract
Samples: Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service service-related incidents and/or requests submitted by the Customer within the following time frames: 0-8 hours (during business hours) for issues classified as High priority. Within 48 hours for issues classified as Medium priority. Within 5 working days for issues classified as Low priority.
Appears in 1 contract
Samples: Service Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: • 0-8 hours (during business hours) for issues classified as High priority. • Within 48 hours for issues classified as Medium priority (Default). • Within 5 working days (120 hours) for issues classified as Low priority.
Appears in 1 contract
Samples: Service Level Agreement