Priority 1. An Error, Defect or Malfunction which renders the Software inoperative; or causes the Software to fail catastrophically.
Priority 1. A “Priority 1” condition is any failure caused by a System Deliverable or by Contractor’s performance of Services that precludes all work from being done on a computer system or that materially impairs a major function of a computer system or software. Nonexclusive examples include system crashes, database-wide information corruption, and incorrect writing of critical fields. Priority 1 conditions are the highest in severity, for which District shall receive a response within one hour from Contractor’s project executive or his or her designee, and a correction within four hours. If a Priority 1 condition cannot be corrected within four hours, then: (i) after four hours, Contractor’s project executive will notify Contractor’s on-call support team, who will immediately commence efforts to remedy the problem; (ii) after eight hours, Contractor’s national sales manager and operations manager will become involved and will identify and deploy the resources necessary to correct the problem; and (iii) after twelve hours, Contractor’s president will become involved, and, if necessary, Contractor will dispatch a team to District’s location to correct the problem.
Priority 1. Critical error. The use of the software is impossible or significantly restricted. A significant limitation exists where the software no longer works and no functional workaround can be achieved.
Priority 1. (a) attendance at a university;
(b) Department of National Defence posting;
(c) to participate in an approved teacher exchange program;
(d) secondment to the Ministry of Education;
(e) service with a post secondary institution (the nine month, full or part- time SFU Faculty Associate position is considered eligible under this paragraph).
(f) to participate in a First Nations' educational activity or educational program.
Priority 1. LaSalle will use its good faith efforts to design and generate each page within the Personal, Customer Service, Apply and Locations sections of xxx.xxxxxxxxxxx.xxx and xxx.xxxxxxxxxxxxxxxxxxx.xxx, (or current applicable URL) so that each substantially complies with Priority 1 of the Web Content Accessibility Guidelines found at xxx.x0x.xxx. (hereinafter "Guidelines"), by the Effective Date.
Priority 1. Urgent/Emergency. These events are of the most critical nature and of the highest priority. This category is characterized by the following: - Issues that keep The Client form operating their business - Have a large detrimental impact on the business - No alternative work around exists. The technical support staff will work continuously, [*], until the issue is resolved. Follow-up calls will be made every [*] until issue is resolved.
Priority 1. A Priority 1 incident exists when (i) the use of xxxxx' contractual services is impossible or severely restricted, for example, due to failures, malfunctions, incorrect work results or response times, and (ii) this incident cannot be avoided even by taking reasonable technical and / or organizational tools (workaround).
Priority 1. A “Priority 1” condition is any failure caused by a System Deliverable or Final Deliverable or by Contractor’s DocuSign Envelope ID: 57FE9282-E46A-43D1-831B-4F549CBE8B96 performance of Services that renders LAUSD or any of its schools or other Affiliates’ information technology systems inoperable or unavailable or that materially impairs a major function of a computer system or software in a manner that precludes all work from being done on a computer system or materially interferes with a business process. Nonexclusive examples include system crashes, database information corruption, and incorrect writing of critical fields. Priority 1 conditions are the highest in severity. Contractor shall begin working to provide a reasonable resolution for a Priority 1 condition as soon as practicable, but in any event within one (1) hour, and shall use commercially reasonable efforts on an around-the-clock (24x7x365) basis to resolve all Priority 1 conditions that are either reported to Contractor or that become apparent to Contractor even if not reported by LAUSD. Unless this Agreement specifies a different timeframe, failure to correct a Priority 1 condition within twenty-four (24) hours shall constitute a Service Level Default. In addition to any other rights or remedies District may have, this Agreement may specify Deliverable Credits or Service Level Credits for Contractor’s failure to remedy a Priority 1 condition in a timely manner. If necessary, Contractor will dispatch a team to District’s location to correct the problem.
Priority 1. A “Priority 1” condition is any failure caused by a System Deliverable or Final Deliverable or by Contractor’s performance of Services that renders LAUSD or any of its schools or other Affiliates’ information technology systems inoperable or unavailable or that materially impairs a major function of a computer system or software in a manner that precludes all work from being done on a computer system or materially interferes with a business process. Nonexclusive examples include system crashes, database information corruption, and incorrect writing of critical fields. Priority 1 conditions are the highest in severity. Contractor shall begin working to provide a reasonable resolution for a Priority 1 condition as soon as practicable, but in any event within one (1) hour, and shall use commercially reasonable efforts on an around-the-clock (24x7x365) basis to resolve all Priority 1 conditions that are either reported to Contractor or that become apparent to Contractor even if not reported by LAUSD. Unless this Agreement specifies a different timeframe, failure to correct a Priority 1 condition within twenty-four (24) hours shall constitute a Service Level Default. In addition to any other rights or remedies District may have, this Agreement may specify Deliverable Credits or Service Level Credits for Contractor’s failure to remedy a Priority 1 condition in a timely manner. If necessary, Contractor will dispatch a team to District’s location to correct the problem.
Priority 1. Critical. Catastrophic inability to complete job duties that affects multiple end users. Example: no phone service, no internet service, server failure, network failure, inability to print at all. Response Time: 1 hour
