Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: ● 0-8 hours (during business hours) for issues classified as High priority. ● Within 48 hours for issues classified as Medium priority. ● Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.
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Samples: Xpobay Service Level Statement, Xpobay Service Level Statement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: ● 0-8 hours (during business hours) for issues classified as High priority. ● Within 48 hours for issues classified as Medium priority. ● Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.
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Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: ● 0-8 hours (during business hours) for issues classified as High priority. ● Within 48 hours for issues classified as Medium priority. ● Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.. 6/6 Company name Incorporation Number 0000000
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Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: ● • 0-8 hours (during business hours) for issues classified as High priority. ● • Within 48 hours for issues classified as Medium priority. ● • Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.
Appears in 1 contract
Samples: Service Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: ● 0-8 hours (during business hours) Next working day for issues classified as High priority. ● Within 48 hours 2 working days for issues classified as Medium priority. ● Within 5 working days for issues classified as Low priority. ● Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request. ● Onsite support will be arranged as necessary dependent on priority of request and availability of support personnel.
Appears in 1 contract
Samples: Service Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: ● ✓ 0-8 hours (during business hours) for issues classified as High priority. ● ✓ Within 48 hours for issues classified as Medium priority. ● ✓ Within 5 working days for issues classified as Low priority. ✓ Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.
Appears in 1 contract
Samples: Service Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: ● 0-8 hours (during business hours) for issues classified as High priorityoutage, high priority or critical. ● Within 48 hours for issues classified as Medium priority. ● Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales and when deemed necessary by the service provider, it will also be dependent on the priority of the support request.
Appears in 1 contract
Samples: Service Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: ● 0-8 3 hours (during business hours) for issues classified as High asHigh priority. ● Within 48 hours for issues classified as Medium asMedium priority. ● Within 5 working days for issues classified as Low asLow priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.
Appears in 1 contract
Samples: Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: ● • 0-8 hours (during business hours) for issues classified as High priority. ● • Within 48 hours for issues classified as Medium priority. ● • Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.. Thank you!
Appears in 1 contract
Samples: Service Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service service-related incidents and/or requests submitted by the Customer Beneficiaries within the following time frames: ● • 0-8 hours (during business hours) for issues classified as High priority. ● • Within 48 hours for issues classified as Medium priority. ● • Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request.
Appears in 1 contract
Samples: Service Level Agreement
Service Requests. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: ● • 0-8 hours (during business hours) for issues classified as High priorityoutage, high priority or critical. ● • Within 48 hours for issues classified as Medium priority. ● • Within 5 working days for issues classified as Low priority. Remote assistance will be provided in-line with the above timescales and when deemed necessary by the service provider, it will also be dependent on the priority of the support request.
Appears in 1 contract
Samples: Service Level Agreement