Service Requests. A Service Request is defined as a request for information, advice, or for access to a service.
Appears in 6 contracts
Samples: Software Distribution Service Level Agreement (Sla), Software Distribution Service Level Agreement (Sla), Service Level Agreement (Sla)
Service Requests. A Service Request is defined as a request for information, or advice, or for a standard change or for access to a service.
5.1 Service Request Submission
Appears in 1 contract
Samples: Service Level Agreement (Sla)
Service Requests. A Service Request service request is defined as a request from a customer for information, advice, a standard change, or for access to a service. Service Requests will generally fall into the below categories: Requests for information or advice Requests to grant access to the CMS Requests for a standard change to the digital signage hardware such as adjusting or relocating the hardware All service requests should be made through myIT.
Appears in 1 contract
Samples: Service Level Agreement