We use cookies on our site to analyze traffic, enhance your experience, and provide you with tailored content.

For more information visit our privacy policy.

Common use of Service Type Clause in Contracts

Service Type. Server Management (i) For the Server Management Service Type the following Services are included as a Standard Service: OS Health Monitoring and Alerting (CPU, Disk, Memory, Service State) Interactive will monitor performance metrics for CPU, Memory, Disk and Service State for the operating system and generate alerts if defined thresholds are breached. Alerts will be triaged, and Incidents will be managed using Interactive’s ITSM tools and processes. ✔ ✔ Remote OS Support Interactive will remotely login to the managed server using remote access tools for basic troubleshooting and resolution of operating system related issues. ✔ ✔ Automated Patching Schedule Management Interactive will manage a patching schedule, which will be agreed between the parties, to manage the deployment of operating system security updates released by the operating system vendor to groups of servers. ✔ ✔ Automated deployment of critical and security updates Interactive will automatically deploy critical and security updates to the operating system as per agreed monthly change schedule. ✔ ✔ Investigate and remediate failed patches Interactive will monitor the status of the automated patching deployment and will attempt to remediate failed patches. An Incident will be created using Interactive’s ITSM tools and processes to manage and remediate failed patches. ✔ ✔ Patch compliance reporting Interactive will provide a monthly patch compliance report. ✔ ✔ Server Role Health Monitoring and Alerting Interactive will monitor the health of specialised server roles through event logs and will generate alerts if defined thresholds are breached. Alerts will be triaged, and Incidents managed using Interactive’s ITSM tools and processes. ✔ Remote Server Role Support Interactive will remotely login to the server to perform basic troubleshooting and resolution of specialised server role functions. ✔ Active Directory Health Monitoring & Alerting (AD Replication) Interactive will monitor the health of the customer’s Active Directory environment (including AD replication) and generate alerts if defined thresholds are breached. Alerts will be triaged, and Incidents managed using Interactive’s ITSM tools and ✔ Services Service Details Tier of Service processes. Service Health Monitoring and Alerting Interactive will monitor the health of the special server roles and generate alerts if defined thresholds are breached. ✔ Server Role Health Reporting Interactive will provide the monthly health report on special role servers ✔ (ii) For the Server Management Service Type the following Services are included via Simple Service Request: Local Users and Groups Management Upon request, Interactive will, change, add or delete local user accounts on the server. ✔ ✔ (iii) For the Server Management Service Type the following Services are included via Complex Service Request: Server Role Configuration Management Upon request, Interactive will facilitate the installation, and or removal of server roles for the operating system. ✔ Domain User and Group Management Upon request, Interactive will provision and de-provision Users and groups in the Active Directory. ✔ Domain Access Management Upon request, Interactive will provision and de-provision access to Resources using defined role-based access control groups. ✔ Password and Account Policy Management Upon request, Interactive will change andupdate password and account policies in line with Customer requirements ✔ Group Policy Management Upon request, Interactive will update and change the group policies that apply to organisational units ✔ Organisational Unit Management Upon request, Interactive will update and change the organisational units. ✔ Role Based Access Control Upon request, Interactive will assign built-in or pre-created custom roles to Users and groups in Microsoft Entra. ✔ Single Sign-On Management Upon request, Interactive will configure access to applications supporting SSO through Entra ID in the tenant. ✔ Privileged Identity Management Upon request, Interactive will assign Users eligible roles for elevation. ✔ Identity Protection policy management Upon request, Interactive will change andupdate MFA and conditional access policies in line with best practices. The policies will beconfigured to send emails notifying the Customer of at-risk Users. ✔ License Management Upon request, Interactive will assign Entra licenses to Users through group assignments by adding or removing Users from groups. ✔

Appears in 3 contracts

Samples: Interactive Anywhere Services Terms, Interactive Anywhere Services Terms, Interactive Anywhere Services Terms

Service Type. Server Management (i) For the Server Management Service Type the following Services are included as a Standard Service: OS Health Monitoring and Alerting (CPU, Disk, Memory, Service State) Interactive will monitor performance metrics for CPU, Memory, Disk and Service State for the operating system and generate alerts if defined thresholds are breached. Alerts will be triaged, and Incidents will be managed using Interactive’s ITSM tools and processes. ✔ ✔ Remote OS Support Interactive will remotely login to the managed server using remote access tools for basic troubleshooting and resolution of operating system related issues. ✔ ✔ Automated Patching Schedule Management Interactive will manage a patching schedule, which will be agreed between the parties, to manage the deployment of operating system security updates released by the operating system vendor to groups of servers. ✔ ✔ Automated deployment of critical and security updates Interactive will automatically deploy critical and security updates to the operating system as per agreed monthly change schedule. ✔ ✔ Investigate and remediate failed patches Interactive will monitor the status of the automated patching deployment and will attempt to remediate failed patches. An Incident will be created using Interactive’s ITSM tools and processes to manage and remediate failed patches. ✔ ✔ Patch compliance reporting Interactive will provide a monthly patch compliance report. ✔ ✔ Server Role Health Monitoring and Alerting Interactive will monitor the health of specialised server roles through event logs and will generate alerts if defined thresholds are breached. Alerts will be triaged, and Incidents managed using Interactive’s ITSM tools and processes. ✔ Remote Server Role Support Interactive will remotely login to the server to perform basic troubleshooting and resolution of specialised server role functions. ✔ Active Directory Health Monitoring & Alerting (AD Replication) Interactive will monitor the health of the customer’s Active Directory environment (including AD replication) and generate alerts if defined thresholds are breached. Alerts will be triaged, and Incidents managed using Interactive’s ITSM tools and ✔ Services Service Details Tier of Service processes. Service Health Monitoring and Alerting Interactive will monitor the health of the special server roles and generate alerts if defined thresholds are breached. ✔ Server Role Health Reporting Interactive will provide the monthly health report on special role servers ✔ (ii) For the Server Management Service Type the following Services are included via Simple Service Request: Local Users and Groups Management Upon request, Interactive will, change, add or delete local user accounts on the server. ✔ ✔ (iii) For the Server Management Service Type the following Services are included via Complex Service Request: Server Role Configuration Management Upon request, Interactive will facilitate the installation, and or removal of server roles for the operating system. ✔ Domain User and Group Management Upon request, Interactive will provision and de-provision Users and groups in the Active Directory. ✔ Domain Access Management Upon request, Interactive will provision and de-provision access to Resources using defined role-based access control groups. ✔ Password and Account Policy Management Upon request, Interactive will change andupdate password and account policies in line with Customer requirements ✔ Group Policy Management Upon request, Interactive will update and change the group policies that apply to organisational units ✔ Organisational Unit Management Upon request, Interactive will update and change the organisational units. ✔ Role Based Access Control Upon request, Interactive will assign built-in or pre-created custom roles to Users and groups in Microsoft Entra. ✔ Single Sign-On Management Upon request, Interactive will configure access to applications supporting SSO through Entra ID in the tenant. ✔ Privileged Identity Management Upon request, Interactive will assign Users eligible roles for elevation. ✔ Identity Protection policy management Upon request, Interactive will change andupdate MFA and conditional access policies in line with best practices. The policies will beconfigured to send emails notifying the Customer of at-risk Users. ✔ License Management Upon request, Interactive will assign Entra licenses Entralicenses to Users through group assignments by adding or removing Users from groups. ✔

Appears in 1 contract

Samples: Interactive Anywhere Services Terms