Service Zones. a. Unless otherwise specified in a Participating Addendum, Contractor shall adhere to the following Service Call Response Times based on the distance that their Service Base Location is from the Purchasing Entity: Service Zone Definition Response Time Urban Within 60 miles 4 - 6 Hours Rural 60 – 120 miles 1 - 2 Business Days Remote 120+ miles, or only accessible by plane or by boat 4 – 5 Business Days
Appears in 3 contracts
Samples: Naspo Valuepoint Master Agreement, Master Lease Agreement, Naspo Valuepoint Master Agreement
Service Zones. a. Unless otherwise specified in a Participating Addendum, Contractor shall adhere to the following Service Call Response Times based on the distance that their Service Base Location is from the Purchasing Entity: Service Zone Definition Response Time Urban Within 60 miles 4 - 6 Hours Hours, and next Business Day for Group D Rural 60 – 120 miles 1 - 2 Business Days Remote Remote* 120+ miles, or only accessible by plane or by boat 4 – 5 Business DaysDays *Additional fees may apply
Appears in 1 contract
Samples: Naspo Valuepoint Master Agreement
