Services - Call Center Staff Responsibilities Sample Clauses

Services - Call Center Staff Responsibilities. The Broker shall ensure that its Call Center staff and operators are capable of responding to telephone requests for information and that they respond to those requests in a timely manner. The Call Center staff and operators shall perform tasks including, but not limited to, the following: • Represent the Broker and EOHHS to the calling public; • Discuss the Program’s main attributes courteously; • Provide prompt attention to the caller’s needs; • Respect the caller’s privacy during all communications and calls; • Maintain sensitivity to the diversity inherent in Rhode Island; • Maintain a professional demeanor at all times; • Assure the dissemination of accurate information to all callers; • Escalate calls from a dissatisfied recipient to a supervisor and on to a manager if satisfaction cannot be accomplished; • Document complaints or issues that are reported to the call center within the Call Center (i.e., late or missed pick up); and, • Transfer emergency transportation requests to 911 or another local emergency service.
AutoNDA by SimpleDocs

Related to Services - Call Center Staff Responsibilities

  • Provider Responsibilities The Private Child-Caring Facility (PCC) (a.k.a., Provider) must comply with the following requirements:

  • Customer Responsibilities Customer shall:

  • Client’s Responsibilities In addition to other responsibilities herein or imposed by law, the Client shall:

  • SERVICES AND RESPONSIBILITIES 2.1 Contractor hereby agrees to perform the services described and for the fee set forth in the Scope of Work. The Contractor shall be solely responsible for the satisfactory and complete execution of the Scope Work. The Contractor shall provide and pay for all labor, materials, equipment, tools, construction equipment and machinery, water, utilities, transportation and other facilities and services necessary for the proper execution and completion of the Scope of Work. The Scope of Work shall generally be performed at the direction of the NMCRA and completed and completed within that certain number of days from the issuance of a Work Order by the NMCRA to the Contractor (the “Term”). Time is of the essence in the performance of all obligations within the Term. Final Completion of the Scope of Work shall be completed prior to the expiration of the Term and the failure of the Contractor to do so shall be a material default under this Agreement. “

  • Client Responsibilities You are responsible for (a) assessing each participants’ suitability for the Training, (b) enrollment in the appropriate course(s) and (c) your participants’ attendance at scheduled courses.

  • User Responsibilities i. Users are required to follow good security practices in the selection and use of passwords;

  • University’s Responsibilities A. The University will advise the student(s) of their responsibility to:

  • Resident Responsibilities The Resident agrees to pay all fees specified, to observe all rules and regulations of the University of Connecticut and to abide by the Responsibilities of Community Life: The Student Code, this contract and any addendum, as well as other University publications/policies. Residents assume total responsibility for their room/suite/apartment/house and for the behavior and activities which occur within all assigned living areas. Applicants and/or residents cannot exchange money or favors for a room assignment. Failure to fulfill the terms of the above may lead to termination of this contract, removal from on-campus housing, and a community standards process resulting in a sanction, including but not limited to expulsion.

  • PROVIDER’S RESPONSIBILITIES A Provider (HUB or non-HUB) must perform a minimum of 30% of the contract with its employees (as defined by the Internal Revenue Service). The contract is subject to the HSP Good Faith Effort Requirements.

  • IRO Responsibilities The IRO shall:

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!