SEVERITY DEFINITIONS AND SERVICE ESCALATION PROTOCOL Sample Clauses

SEVERITY DEFINITIONS AND SERVICE ESCALATION PROTOCOL. 13.1 A system of service call priorities defined by the call priorities below can be set by the City when reporting a fault. However, the default used is as follows: When placing the service call, the City will be asked if there is a major system impact. If the answer is YES, a P1 will be allocated. If the answer is NO, a default P2 will be allocated, or if more appropriate, a P3 or P4 as defined below:
Sample 1
AutoNDA by SimpleDocs

Related to SEVERITY DEFINITIONS AND SERVICE ESCALATION PROTOCOL

  • PROJECT DEFINITIONS The following capitalized terms have the meanings assigned below for purposes of Exhibits A and B.

  • Project Definition The known characteristics of the Project and sub-projects shall be described in general terms which will provide the participants a basic understanding of the Project and sub- projects.

  • Key Definitions As used herein, the following terms shall have the following respective meanings:

  • Specific Definitions The following terms used in this Agreement shall have the following meanings:

  • Grievance Definitions A grievance shall be defined as any difference arising out of an interpretation, application, administration or alleged violation of this Collective Agreement. A grievance shall be categorized as follows:

  • Seniority Definition Seniority is the Layoff Service Date which is the date the employee began state service (except as a temporary appointee) as adjusted for break(s)-in-service. (See Letter of Agreement 70.00-09-179 in Appendix A).

  • 000 DEFINITIONS 6.100 Maintenance shall be work performed for the repair, renovation, revamp and upkeep of property, machinery and equipment within the limits of the plant property.

  • – SCOPE & DEFINITIONS 2.01 The employer recognizes the Ontario Nurses’ Association as the sole and exclusive bargaining agent for all registered nurses and nurses with a temporary certificate of registration employed by THE WILLOWGROVE LTC Residence in the City of Xxxxxxxx, save and except managers, persons above the rank of manager and persons covered by a subsisting collective agreement.

  • General Conditions; Definitions 1.01. The General Conditions (as defined in the Appendix to this Agreement) constitute an integral part of this Agreement.

  • Definition of Working Days Working day" as used in the Grievance and Arbitration procedure shall mean a day other than Saturday, Sunday or a recognized holiday.

Time is Money Join Law Insider Premium to draft better contracts faster.